2016 Cadillac Escalade owner complaints

Touch screen has become none responsive with a visible webbing effect and I am not able to use while driving which causes distractions

The contact owns a 2016 Cadillac Escalade. The contact stated while driving approximately 20 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed with a faulty wiring harness. The failure caused the battery to be drained. The vehicle was repaired. The manufacturer was notified but no further assistance was provided. The approximate failure was unknown.

The Escalade radio console keeps shorting out, operating irregularly, and stays "on" after the car has been turned off resulting in a stall and/or battery to drain leading to the car not starting, which has required several battery jumps.

I had a problem with my vehicle having a horrible vibration at certain speeds and my Cadillac giving my so many problems too. I’ve had my vehicle at the gm dealer so many times to try and fix these issues. I’ve had multiple things fixed on my Cadillac to stop this vibration but nothing has worked! They can’t get the vibration fixed and causes my car to need balanced a lot! Fr what I read Cadillac is aware of this issue but has chosen not to take responsibility for it. They call it the Chevy shake or death wobble. They’ve put two different motors in the gm vehicles and they are junk. Plus my car hesitates when you put it drive and the check engine light comes every once in awhile. It’s terrible to drive this at certain speeds with the vibration. I also had other issues with my vehicle inclu

The adaptive cruise control radar sensor was found crack after being taken to the dealership for error code. ( their was no physical damage to the front bumper or the bottom of the bumper of the vehicle. Gm failed to replace the part under warranty because they say there is physical damage to the part needed to be replaced. I believe the part should be in location where road debris can hit the part. Service advisor has said this is known issue with this Cadillac model.

In the early hours of august 15th 2016 my Cadillac escalade 2016, VIN [xxx], caught fire while staying parked (stationary) all night. As per the pictures taken by the neighbors, the escalade tuned into a huge fire ball and burned the truck down to ashes. It also burned down two other cars parked behind it and the adjacent house on fire. As per the montgomery county (maryland) fire department, arson was ruled out and most likely caused by internal mechanical issues. (fire department report number [xxx]). Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

My Escalade just started stalling like if it was going to shut off I took it to my mechanic and he told me it has the P0304 code which is cylinder 4 misfire which he hasn’t fix because it’s a internal engine problem

I purchased a car from a used car dealer in Sacramento. Two days later, the lifters went bad. This truck only has 115,000 miles on it. This is a know issue that GM has and they're doing nothing to remedy the issue. They keep putting DOD/AFM in these expensive cars knowing the lifters will fail and cause damage to the cam. They should be responsible for doing a DOD/AFM delete on all trucks that have this issue.

The contact owns a 2016 Cadillac Escalade. The contact stated that while driving at an undisclosed speed, the vehicle made knocking sounds and hesitated while accelerating. Additionally, there was smoke coming from the exhaust pipe. The vehicle was taken to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to Technical Service Bulletin: 15-06-01-002L (Engine Misfire/Tick Noise) however, the vehicle was not covered by the TSB. The failure mileage was approximately 170,000.

The engine started making a tapping noise on the right side. Then the tapping noise got louder and then stopped but the engine light came on and the engine started running very rough. By the noise was described to the shop and they said it is bad lifters and camshafts and this is very common for the GM 6.2L engine. The vehicle has 117,000 miles on it.

Infotainment screen shows cracking, becomes unresponsive and clicks on it's own intermittantly. Renders all functionality including all radio/sound, navigation, projection, etc... Useless.

My 2016 black Cadillac escalade has a paint defect on the hood and roof where the clear coat is/has deteriorated much faster then the rest of the body; in fact the body paint is still shiny and as far as I know there is a 5 year manufacture warranty on the paint. It is a known issue with gm on 2016 black vehicles that this is occurring. I contacted my local Cadillac dealer in which I have all my service done through and I was told that more than likely I will have to pay a part of the repair, which it not right being that we pay to drive a quality vehicle and is only 4 years old. Unexceptable!!!

Front driver and passenger seat headrest built in with non adjustable shape. Driver's head touches to headrest while sitting on drive position which creates very uncomfortable body posture shortly after neck pain starts. However, rear passenger seats has normal headrest built in with no seating problem. This is very disturbing issue

The contact owns a 2016 Cadillac Escalade. The contact stated that after parking the vehicle, turning off the engine, and removing the ignition key, the front seat passenger exited the vehicle and when closing the passenger’s side door all airbags in the vehicle were erroneously deployed. The contact stated that the driver’s and passenger’s side frontal air bags along with both side curtain air bags, 2nd and 3rd row seats air bags were all deployed. The vehicle was towed to the local dealer. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 99,000.

The light on the dash tell me the airbag on the passenger side is not working to protect the passenger should there,be a head on collision

I purchased a new vehicle a little over a year ago, picked it up at 4pm, on my drive home I noticed a vibration when driving at speeds from 35 miles per hour plus. The vibration increases with speed. I brought it back to the dealer the next morning on saturday at 8am. I was asked to drop it off during the week, which I did. They replaced 4 tires. This did not correct the problem. I brought it back again a few weeks later, two tires were replaced a second time. I still had the same problem. I brought it back again, the 3rd time they replaced on tire. It did not correct the vibration. I now have my vehicle in for service again, they replaced the drive shaft. I just received an email from the service manager informing me the drive shaft replacement did not correct the problem.

This vehicle is about to shake me out of it. The sun roof even shakes at all speeds and at all time. A $50.000.00 piece of junk. I'm embarrassed to let someone ride with me. It's unsafe!!!

The contact owns a 2016 Cadillac Escalade. The contact stated that the infotainment screen intermittently went blank while driving at various speeds. The contact also stated that the front windshield wiper module had failed to operate as needed. The contact purchased a new battery; however, the failure persisted. The contact initially took the vehicle to a dealer, but the mechanic was unable to determine the cause of the failure. The vehicle was then taken to an independent mechanic and remained with the independent mechanic. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 91,000.

Around 20,000 miles we started documenting issues with the drive train by taking it into the dealership but we had had these issues prior to the 20,000 mile mark. When you would be traveling around 20 MPH and traffic would slow down nearly coming to a stop and then speeds would pick up back and you began to accelerate it would shift with hard thud into gear. Also when placing the car in reverse from park or from reverse into drive it would lunge forward. When at a complete stop and slowly removing your foot from the brake it would lunge forward as well. We have taken it into the dealership for these issues a minimum of six times with the following outcomes: 1) cannot duplicate issue 2) then duplicated it was a software issue and they updated the software 3) this is just how the transmis

Tl* the contact owns a 2016 Cadillac escalade. While driving approximately 30 MPH, the vehicle vibrated violently. The failure recurred each time the vehicle was driven. There were no warning indicators illuminated. The vehicle was taken to hennessy Cadillac (3377 satellite blvd, duluth, ga 30096, phone number: (770) 680-7000) where it was diagnosed that the tires needed to be replaced. The vehicle was not repaired; however, the failure recurred. The manufacturer was contacted and informed the contact that they would call him back and opened case number: 82691800383. The approximate failure mileage was 26,549.