Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles
The improper weld may break, affecting the rear suspension alignment, thereby increasing the risk of a crash.
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severe Owners of the 2016 Kia Sorento have filed 10 NHTSA complaints about the suspension at roughly $900 to repair (U.S. federal records, as of August 2026). Source: NHTSA Office of Defects Investigation. See suspension across all vehicles →
| Model year | suspension complaints |
|---|---|
| 2012 Sorento | 20 |
| 2013 Sorento | 7 |
| 2014 Sorento | 10 |
| 2016 Sorento (this page) | 10 |
The improper weld may break, affecting the rear suspension alignment, thereby increasing the risk of a crash.
The manufacturer has issued service bulletins covering suspension on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
PITSTOP: AWD SYSTEM CONCERN DUE TO TIRE CIRCUMFERENCE - This Pitstop provides information regarding potential concerns with the All-Wheel-Drive (AWD) system due to tire sizes of differing circumference. Some customers may complain of a chatter sensation felt in the drivetrain of the vehicle and/or the failure of drivetrain component(s). A difference in tire size (width, aspect ratio, construction, rim diameter etc.) may be the cause.
full bulletin at NHTSA ↗TSB: COMBINED TSB / SERVICE ACTION: BALL JOINT REPLACEMENT (SA242) - This bulletin provides the procedure to replace both left and right front lower ball joints on some 2016-2017MY Sorento (UMa) vehicles, originally sold in one of twenty-eight (28) salt belt states, produced from November 6, 2014 to December 23, 2015, which may experience an unusual noise from the front of the vehicle, over rough road surfaces. Before conducting the procedure, verify the vehicle is included in the list of affected VINs.
full bulletin at NHTSA ↗PITSTOP: NOISE FROM REAR ON HARD ACCELERATION OR WHEN TURNING - WHEN DIAGNOSING AN UNUSUAL NOISE FROM THE REAR OF A 2016MY SORENTO (UMA), EQUIPPED WITH ALL-WHEEL-DRIVE (AWD) AND BUILT PRIOR TO JUNE 18TH, 2015, INSPECT THE REAR PROPELLER SHAFT FOR EVIDENCE OF CONTACT WITH THE HEAT SHIELD DURING HARD ACCELERATION FROM A STOP, OR WHILE TURNING. IF CONTACT IS FOUND (SEE IMAGES), REFER TO THE PROCEDURE OUTLINED BELOW TO RESOLVE THE CONCERN.
full bulletin at NHTSA ↗"PITSTOP: CREAKING NOISE FROM FRONT SUSPENSION - WHEN DIAGNOSING A CUSTOMER COMPLAINT OF A CREAKING OR POPPING NOISE COMING FROM THE FRONT SUSPENSION WHILE ACCELERATING OR DECELERATING, INSPECT THE TWO (2) REARMOST SUB-FRAME BOLTS (A) TO VERIFY THE CORRECT BOLT WAS INSTALLED DURING ASSEMBLY. THE CORRECT BOLT SHOULD HAVE A RAISED HEXAGONAL CROWN AND AN IRREGULARLY-SHAPED FLANGE (FIG B). IF THE INCORRECT BOLT IS FOUND TO BE INSTALLED, REMOVE AND REPLACE USING P/N 62492 C5000. "
full bulletin at NHTSA ↗PITSTOP: ALIGNMENT SPECIFICATIONS - THIS ARTICLE PROVIDES THE ALIGNMENT SPECIFICATIONS FOR 2016MY SORENTO (UMA). IN THE EVENT A WHEEL ALIGNMENT IS NEEDED, ENSURE YOUR ALIGNMENT EQUIPMENT HAS THE CORRECT SPECIFICATIONS PROGRAMMED INTO THE PC DATABASE. ANY WARRANTY CLAIMS SUBMITTED WITH THE IMPROPER ALIGNMENT SPECIFICATIONS MAY BE SUBJECT TO CHARGE-BACK. A BEFORE AND AFTER PRINT-OUT MUST BE SUBMITTED WITH EACH WARRANTY CLAIM AND MUST INCLUDE THE VIN, RO NUMBER, MODEL AND MODEL YEAR.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The 2016 Sorento's suspension is showing up with a cluster of welding and structural defects. Owners report cracked rear cross-members (citing recall 16V480000), broken welds on driver-side rear control arms causing highway loss of control, and suspension brackets installed without complete welds—issues appearing as early as 5,000 miles. A control arm weld break at 70 mph caused an 18-year-old to lose control and nearly hit a concrete wall.
Front-end problems include lower ball joints producing rough rides and clanking during parking, plus a missing or loose axle locking ring that caused shake at 25 mph. One owner bought a used 2016 and within two months the rear axle was loose and the car wouldn't accelerate. Another installed new tires and within a month the inner sidewalls were shredded by abnormal wear, pointing to suspension geometry issues.
A recurring complaint: Kia's recall 16V480000 for the rear cross-member defect applies only to select VINs, yet identical failures appear on vehicles outside the recall range. Dealers are refusing repairs to recalled issues once mileage exceeds thresholds or warranty lapses, even when the defect is factory-related.
Same Kia Sorento suspension reports on nearby years: 2014
Rear suspension cross-member develops cracks at multiple locations, creating risk of structural failure. Owner references NHTSA campaign 16V480000 (rear cross-member recall) and reports Kia applied it only to select VINs despite similar failures occurring on vehicles outside the recall range.
When: Not specified in narratives
Symptoms owners cite: Visible cracks in rear suspension cross-member at two or more locations
Repairs/costs cited: Owner states parts have cracked; repair method not detailed
Recalls/TSBs owners mention: Kia recall 16V480000 issued for rear suspension cross-member on select VINs only
Driver-side rear control arm weld breaks, causing sudden loss of vehicle control at highway speed. Failure creates immediate safety hazard requiring emergency maneuvers to avoid collision with infrastructure.
When: Occurred while driving at 70 mph on interstate
Symptoms owners cite: Sudden loss of vehicle control; Vehicle spinning uncontrollably
Repairs/costs cited: Owner states broken weld visible in photographs; repair not detailed
Front axle detaches due to missing or improperly secured locking ring. Failure occurs at very low mileage and causes vehicle shake during low-speed driving.
When: 9,079 miles
Symptoms owners cite: Vehicle shaking while making a right turn at 25 mph; Front end vibration
Repairs/costs cited: Dealer replaced missing locking ring
Recalls/TSBs owners mention: No manufacturer notification documented
Suspension brackets installed without complete welds or welds missing entirely, allowing structural failure and abnormal noise. Failure occurs very early in vehicle life and may go unrepaired if structural integrity is marginal.
When: Approximately 5,000 miles
Symptoms owners cite: Abnormal noise from rear of vehicle while driving at 45 mph
Repairs/costs cited: Dealer diagnosed issue but repair not completed per narrative
Recalls/TSBs owners mention: Manufacturer was notified of failure
Front lower ball joints deteriorate or fail, resulting in rough ride quality and audible clunking during parking maneuvers. Defect may be related to material, design, or manufacturing process per owner assertion.
When: Not specified in narratives
Symptoms owners cite: Rough/harsh ride quality; Clanking sound from front wheels during parking
Repairs/costs cited: Owner did not detail repair or parts cost
Rear axle develops looseness or misalignment, limiting vehicle drivability. May occur in conjunction with electrical system issues. One owner reports purchased vehicle used and drive-down occurred within two months.
When: Within 2 months of used purchase (mileage not stated)
Symptoms owners cite: Back axle loose; Vehicle unable to accelerate; Cannot drive vehicle
Repairs/costs cited: No repair documented
Rear tires wear abnormally on inner sidewalls, exposing wire cords. Occurs immediately after fresh tire installation, suggesting pre-existing suspension alignment or geometry problem caused rapid destructive wear.
When: One month after new tire installation while driving at 70 mph on interstate
Symptoms owners cite: Vehicle shaking at 70 mph interstate speed; Inner sidewalls of both rear tires wire-damaged and ruined
Repairs/costs cited: Owner replaced all four tires prior to failure event
Repetitive thumping and vibration from rear axle area during acceleration from stop or light acceleration on local roads. Owner notes similarity to prior recall description (16V480000) but vehicle VIN was not included in recall scope.
When: Not specified in narratives
Symptoms owners cite: Thumping noise from rear axle/suspension area; Thumping sensation felt while accelerating
Repairs/costs cited: Vehicle scheduled for dealership inspection; repair outcome not detailed
Recalls/TSBs owners mention: Recall 16V480000 issued but owner's VIN not included despite similar symptoms
Synthesized from 10 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
It's a meaningful issue. 10 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $900.
Based on the 10 complaints filed, suspension issues most often appear around 48,607 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
Independent shops typically charge around $900 for suspension repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Yes — 1 active recall(s) cover suspension issues on this vehicle. Recall fixes are always free regardless of mileage or warranty status. Use the VIN decoder at the top of the page to check if your specific vehicle is affected.