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ProblemsByVin Index / 2016-KIA-SOUL / COMPLAINTS
Full complaint record · NHTSA

2016 Kia Soul owner complaints

794 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

engine 11 complaints shown

463 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
12/31/2021 ODI #11445760.0

Loses power and dies also uses alot of oil and a day after oil change I have to get more oil in it the first month I had the car it died the first week and lost power on the highway the said the Cadillac converter was clogged

12/29/2021 ODI #11445530.0

2016 Kia Soul. Car was very sluggish and after taking it in the engine needed to be replaced, this was covered under warranty. I think there was a recall on the engine as well. 1 day after getting my car back from the engine being replaced the engine light came back on. The dealership said it was a bad catalytic converter and would not cover it. it was clogged and would cost me over $1700. Me research revealed that the bad engine is more than likely the cause of the clogged Catalytic Converter. The dealership should have known this clog was there as well before returning my car to me. I have seem where this same issue with 2016 Kia Souls is happening to lots of people around the U.S. This part should last at least 10years, it's only been 6. Not reasonable for a 6yr old car to have this exp

12/28/2023 ODI #11562299.0

Changed oxygen sensor and check engine light is still on

12/27/2023 ODI #11562072.0

Oil consumption and engine stall. Engine light flashing. Taken to two Kia dealerships no resolution. Mechanic ran test to see engine recall issue. Still careless months later.

12/27/2020 37,000 mi ODI #11385162.0

My 2016 Kia soul has check engine light malfunction. No mechanic has determined what is the cause and how to correct this matter. The car has problems with idling, and performance. The car has only 37k miles. After spending over $300, I was told sorry we have no answer. Just ignore the problem. What happens if it causes a fire or breaks down on the highway? The internet is inundated with the same issue. Kia dealerships can't see my car, because they have too many recalled cars for engine fires. What if my car explodes??? Catches fire? There is something wrong with this car. I want it recalled.

12/26/2021 ODI #11444997.0

On December 20. 2021. I was driving my daughter home from college in Alabama when after roughly 2-1/2 hours we reached Meridian MS. While travelling on Interstate 20, we were surprised to hear a severe knocking suddenly & the engine began to die. I would like to reiterate we were on the Interstate at posted speed of 70 mph, when I was forced to maneuver through a number of Semi-Trucks while our speed was rapidly declining. Once towed to the dealership I was informed of a hole in the engine block and there is a "Product Improvement" PI20023 regarding the knock sensor. But this is not a recall, so since I didn't get the software update my car is not covered. What I am completely perplexed about is the fact they know there is a malfunction that can damage the engine while driving. This

12/23/2025 ODI #11706786.0

Greetings, I have a base 2016 kia soul manual transmission that I thought was under safety recall for its engine, but when I search it says 0 unrepaired recalls, when I look this up it does claim my vehicle had this problem, but I never had a dealer fix it, I did contact the one I got it from a couple of years ago and asked if my vehicle qualified for the recall since it already has 200,000 miles on it but they never got back to me, did they just claim to fix it, because it has not been worked on. Still runs great at 300,000 miles but if the engine has a safety issue that might catch on fire then I want to get it addressed regardless of its high mileage

12/22/2022 ODI #11498487.0

Kia Soul Base 2016 owner took to repair under warranty on 12/02/22 for the second time the catalytic converter and oil change because the check engine light was on and a Kia technician update the codes. Today 12/22/22 the check engine light is on, driving in the highway it starts shaking and does not take acceleration it stalled without passing from 15mph putting my safety and the others at risk to cause an accident The power windows doesn't go up and when turn the steering wheel left or right the car is about to die and the breaks lights turn on and off working sometimes but flickering. The oil smells like gasoline and burns fast.

12/22/2020 99,120 mi ODI #11384500.0

2016 Kia soul 2.0 engine loses power intermitting engine light intermitting oil light and possibly rods knocking the highway and turning

12/22/2019 50,000 mi ODI #11290673.0

The car was being driven on a city street. The car began to make knocking noise coming from the engine. As I accelerated, the knocking noise would increase. The noise would continue even if the car was doing a turn. Also being stationary, the vehicle would be with that knocking noise.

12/19/2020 81,268 mi ODI #11384212.0

I had received my last an oil change on 8/3/2020 at 78,901 miles on 10/20/2020 my cars oil light turned on while idling, I turned down my music and heard the engine had a slight rattle. I drove less than 6 miles trying to get to the nearest service location and the engine stalled causing me to pull over on the side of the highway. Upon inspecting the dipstick it was determined that there was little oil on my dipstick and I was sitting at less than 81,500 miles. I filled the engine with oil in hopes to get it going and it did turn on but was making an even louder rattling noise. Checking the dipstick again, pieces of metal could be seen in the very black oil. This is a similar complaint to other engine recalls Kia has put out for similar engines produced during the same time frame. I took m

other 2 complaints shown

12/30/2025 ODI #11707878.0

I went into the store come out of the store and got in the driver seat shut my door and the rear windshield exploded. I looked it up online and there are other customer complaints of the Kia soul with the same issue of the rear window exploding I called Kia and they told me even if the warranty was still good on my vehicle that it would have to go under inspection and it still would be an if he situation because other factors could be making the windshield explode Kia was unhelpful rude and did not want to help with the problem

12/19/2023 ODI #11560820.0

Experiencing issues with the catalyst or catalyst converters. Misfire and codes as well as check engine light present

lighting 2 complaints shown

13 total in this category · moderate · avg repair $250 · see lighting cluster analysis →
12/29/2023 ODI #11562546.0

I am experiencing the same headlight problem as has been reported for 2014-15 Kia Souls. Mine is a 2016 Kia Soul. The headlights go out intermittently when turning a corner or when signalling for a turn. I had it diagnosed at my dealership and they stated it was the Multi-function Switch that was mentioned as a recall for 2014-2015 Souls on your webpage. The dealership said there is no recall and Kia Corporate says the same thing, but the NHTSA states there is a recall and describes the exact problem right down to the Multi-function switch the dealership told me was bad.

12/21/2023 ODI #11561327.0

My engine is burning oil on the pistons and does not retain oil. I am having to top the engine oil off every 10-14 days. I went in to repair the catalytic converter, but I was told by the dealership that if I repair the converter, because I have a bad engine, it would be useless. The first warning sign was an H2O engine error that remains. My safety with a bad engine is put at risk with every drive. the problem has been occurring for over a year, and in addition, the brake lights in the front of the vehicle does not work, although it has been diagnosed.

powertrain 2 complaints shown

60 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
12/29/2020 61,700 mi ODI #11385400.0

Last month I took my car to the dealership for an ECU update which Kia is calling a 'product improvement campaign' for the cars computer system to put it into limp home mode, now a month later while on my way home from work when I turned onto a street 2 nights in a row the oil light was flashing but went off after I made it through the turn, and I checked the oil level the second night and the dipstick had little to no visible oil on it but the oil light still does not illuminate when driving or when idiling only when turning with momentum, but the 2.0 engines are known to destroy themselves due to rod bering damage and that update they did served to five and early alert as to when it detects knock but these engines are also known to burn oil and the 2014-2015 model years are recalled for

12/26/2016 ODI #10937496.0

Since day one, my Kia loose communication with gas pedal to transmission or computer.from stop I accelerate, and if for any reason I ought to release the gas pedal, the transmission act like it is in neutral gear,after accelerate two or three times it accelerate abruptly.it act exactly like hiundai recall no.16v6280.I take the veh. To the dealer, I report the problem but they tell me that they does not find nothin wrong, but the problem persisted.my veh. Transmission is a 5 speed eco shift dual clutch

airbags 1 complaint shown

15 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/23/2019 32,000 mi Crash ODI #11290796.0

Driving to work on freeway going about 15-20mph when all of a sudden I was blind-sided by a Chevy silverado truck going 50-60mph. The initial impact was my rear passenger side door. Absolutely no airbag went off on that side. The impact knocked me across two lanes of the freeways oncoming traffic where I was hit again on driver's side. The steering wheel bag went off after the 2nd impact. The driver's side curtain airbags did not go off. Is this the car you have a 5-star crash ratings? My car was totaled. I incurred a severe concussion and multiple fractures that requires surgery.

electrical 1 complaint shown

50 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/22/2024 ODI #11632017.0

The battery on this vehicle is absolutely worthless. If tales 8 hours to charge and on a full charge it will get 37 miles. The dealership refuses to replace it and the I owe over 10k on the vehicle.

cruise control 1 complaint shown

19 total in this category · severe · avg repair $600 · see cruise control cluster analysis →
12/21/2021 60,000 mi ODI #11444602.0

The contact owns a 2016 Kia Soul. The contact stated that the check engine warning light was illuminated. The vehicle went into limp mode with reduced speed. The contact stated that while driving approximately 73 MPH the vehicle decelerated to 43 MPH. The vehicle lost power and shut off. The vehicle was taken to the local dealer where an oil change was performed. The vehicle was not diagnosed or repaired. The contact stated that the failure recurred. The vehicle was taken to another local dealer; Kia Country of Charleston (2361 Savannah Hwy, Charleston, SC 29414, (843)573-2300) where the code was reset. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 60,000.

Showing 300 of 794 total complaints. The full federal record is available at nhtsa.gov/vehicle/2016/Kia/Soul#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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