The 2016 Ram 2500 body complaints center on the tailgate latching mechanism. Owners describe the tailgate swinging open while driving, during acceleration, while towing trailers, and even while parked. Multiple owners report the tailgate opened repeatedly despite manually checking it was shut. When the tailgate drops, it strikes cargo, camper jacks, and trailers, denting and scratching the tailgate. Some owners express concern that cargo could fall out or strike occupants. One critical complaint: the tailgate continued falling open after the recall repair was completed.
One owner's truck jumped out of gear and rolled into a fence. The dealer performed a recall repair, but the manufacturer denied the body damage claim, stating they couldn't confirm the transmission defect caused the fence impact despite the known defect and repair being documented.
A second structural complaint involves the tailgate recall (NHTSA 18V486000) parts not being available at the dealer, causing delays. One owner notes the defect doesn't show up under their VIN despite experiencing it.
A rear window water leak was reported, with water accumulating inside the truck on roof, seats, and carpet while parked. One complaint mentions welded bolts on the drag link assembly creating problems during wheel alignment work.
Failure modes owners describe
Tailgate will not latch or falls open while driving
Tailgate latching mechanism fails to keep the tailgate secure. Owners report the tailgate falling open unexpectedly during acceleration, towing, or normal operation. Some incidents occur repeatedly despite owner attempts to manually secure it. Damage occurs when the open tailgate strikes cargo or trailers. One owner reports the defect persisted even after recall repair was performed.
When: During operation, often while accelerating or towing; one owner reported three incidents within one month, each occurring immediately after entering truck and during acceleration at speeds just under 30 mph
Symptoms owners cite: Tailgate falls or swings open while driving; Tailgate opens unexpectedly in park or while parked; Tailgate does not stay fully closed; Tailgate opens despite owner manually pulling/tugging to ensure closure; Defect persists after recall repair in at least one case
Codes mentioned: NHTSA Campaign 18V486000 (Structure, Latches/Locks/Linkages)
Repairs/costs cited: One owner states tailgate latch needs to be fixed correctly. Another owner reports tailgate damage (dent above handle, plastic top cap damage, arc-shaped scratch) from striking cargo. Recall repair performed on some vehicles without resolving the issue.
Recalls/TSBs owners mention: NHTSA Campaign 18V486000 (Structure, Latches/Locks/Linkages); Recall repair parts were not available from dealer Rairdon's Chrysler Dodge Jeep Ram of Monroe, WA at the time of complaint; Manufacturer (FCA) denied body damage repair claim citing inability to confirm defect caused the failure even after recall was performed and repair completed by dealer; One owner reports the tailgate recall does not show up with their VIN number despite the defect occurring on their truck
Transmission jumping out of gear
Transmission disengages from gear while vehicle is in operation, allowing the truck to roll uncontrolled. One owner's truck rolled into a fence as a result. A recall was issued and performed by dealer to address this defect.
When: During normal operation
Symptoms owners cite: Truck jumps out of gear; Vehicle rolls uncontrolled after transmission disengages
Codes mentioned: <UNKNOWN>
Repairs/costs cited: Dealer replaced the part under recall
Recalls/TSBs owners mention: Recall identified and performed; FCA Customer Support (1-800-992-1997) denied coverage for body damage (fence damage) resulting from the defect, claiming they cannot confirm the transmission defect caused the failure even though the recall had been performed
Rear window water leak
Rear window seal fails, allowing water to enter the truck bed area and cabin. Water accumulation occurs on roof, seats, and carpet while truck is stationary.
When: While truck is parked in driveway
Symptoms owners cite: Water leaks from rear window; Water collects on roof; Water pools on seats; Water accumulates in carpet
Drag link welded bolts interfere with wheel alignment service
Welded bolts on the drag link assembly prevent proper wheel alignment work. This complicates maintenance and repair procedures.
When: When attempting to perform wheel alignment service
Symptoms owners cite: Welded bolts prevent proper alignment tool installation or adjustment
Codes mentioned: <UNKNOWN>
Repairs/costs cited: Wheel alignment service becomes problematic due to welded bolt design
Recalls/TSBs owners mention: Related to drag link safety recall
Synthesized from 10 NHTSA owner complaints — unverified consumer
allegations, summarized for patterns. The verbatim filings appear below.