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ProblemsByVin Index / 2016-VOLKSWAGEN-JETTA / COMPLAINTS
Full complaint record · NHTSA

2016 Volkswagen Jetta owner complaints

160 complaints filed with NHTSA on this vehicle , including 3 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

other 4 complaints shown

12/24/2017 37,017 mi ODI #11056312.0

I believe my car is the result of a recent series of bad storms to hit this country and my car. I believe my car is a flood-car that has been very well cleaned inside and out, and cleaned so well that the title got a good wash, known in the industry as title-washing. I bought this car because it carried a guarantee making it a certified used car. A car that carries a certified used title of condition then one would expect nothing less than perfection. How I came to know about the possibility of a flood-car was there was what looked like river gravel deep in the cars door seal and there was a clear water-line behind where the moving part of the steering-wheel attached to the car. Now I'm unsure if y'all are able to help me with this situation, even if it's to steer me in the right directi

12/20/2019 ODI #11290427.0

Car makes a jolting/thrusting move (downshifts) between 20 and 40 MPH. Seems like transmission shifting sensors are activated or releasing at these MPH.

11/07/2025 ODI #11698073.0

Fuel fire hazard. Safety Recall 24Gi performed 5-11-21 @ 67k miles. 4 years and 60k miles later, fuel rail bolts backed out, causing fuel to pour into engine compartment. VW’s repair solution was not adequate. Do I have any recourse?

11/06/2019 21,033 mi ODI #11278360.0

Key is difficult to remove from the ignition switch after turning off the car. Car has 21,033 miles and dealership found ignition lock cylinder and housing failure on vehicle and advised replacing both. Declined repair and was later contacted with an offer to complete the repair for 50% of the original quote. Repair has still not been made while I get smart about this.

steering 3 complaints shown

11 total in this category · moderate · avg repair $700 · see steering cluster analysis →
12/22/2015 ODI #10811646.0

Tl* the contact owns a 2016 Volkswagen jetta. While driving 40 MPH and attempting to engage the brakes, the brake pedal traveled to the floor and failed to stop the vehicle without warning. Also, the vehicle veered to the right and emitted an abnormal grinding noise. The vehicle was taken to an independent mechanic. The technician was unable to diagnose the failure. The vehicle was taken to the dealer who replaced the brake pads and performed an alignment. The manufacturer was made aware of the failure and verified that the vehicle was included in NHTSA campaign number: 15v705000 (engine and engine cooling, service brakes, hydraulic). The vehicle was not repaired. The failure mileage was 500.

11/23/2018 55,000 mi ODI #11153431.0

Key stuck in ignition while vehicle is still on, it can't be turned off. This happens while vehicle is in parked position.

11/05/2020 46,000 mi ODI #11373198.0

The car seemed to have a suspension problem. Rotors and struts went out very fast on vehicle

powertrain 3 complaints shown

20 total in this category · severe · avg repair $2,500 · see powertrain cluster analysis →
12/21/2016 ODI #10936754.0

2016 jetta se1.4 new for 18 year old son for college. Within a week car was in the shop with electrical issues for lighter and USB shorting out phone + radar while the car was driving. No issue found we drove 1000+miles to school, center console would blink on and off during the trip. New dealer also did not find any issues. Car then started shutting off while driving under 5 MPH in traffic in nyc. When coming out of the driveway the rear view camera turned off, the car turned off. Vw was called they had him turn off the power by holding the pushbutton and break which restarted the car. New dealer still no issue found. The car continues to loose power all except auxiliary several incidents very unsafe. Was going up a hill and the car shifted into neutral and started rolling back, applied

11/18/2017 6,869 mi ODI #11047222.0

3 times car popped out of 3rd gear while car was in motion, nothing in particular brought this on (no bump in road, etc), car has less than 7k miles, brought to vw dealership and after driving it only two miles, they said they would not even inspect the transmission because they couldn't recreate the problem. Now the issue is that sometimes I can't get the car into 3rd gear. Contacted ne vw regional manager because I wanted it in writing that they were refusing to service the car. Though I was told I would be sent a letter, I've received nothing more than a month later. Other problems I have with the car include the turn signal sometimes not turning off right away-sometimes it blinks right, blinks left and then finally turns off after 1 min or so and the driver's side window would not

11/10/2017 3,300 mi ODI #11045085.0

Vehicle pauses for up to 5 seconds when attempting to accelerate across an intersection or while attempting to pass another car on the highway. This failure happens sporadically whether on a public street or highway. I never know when it will occur but have almost been hit by other vehicles several times.

electrical 3 complaints shown

33 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/14/2020 69,892 mi ODI #11383278.0

My car alarm goes off consistently without any signs of being tampered with. If I touch the fuse box or open my doors the alarm will go off with the car unlocked. While the car is started the alarm will go off. All hours of the night my alarm is going off. It keeps not only my family awake but also my neighbors.

12/03/2018 69,000 mi ODI #11155812.0

On my home stop by walmart and the key would not come out of the ignition. Didn't go in the store again just went home and it still would not come out of the ignition. Since my neighbor has 2 vw cars I went to his house and I was informed that there was a recall for the 2016 passet. He checked on my car and tried to get the key out after we called stokes vw on ashley phosphate rd. The service person suggested bringing it in an leave it but didnt have a loaner car for me to get to work..he suggested jiggling the key while turning the wheel because thats what thet do. The vehicle was stationary. In a store parking lot. Also the window would not go up this incident happen about a month after I purchase the car. I thought maybe because it was after 5 in the morning. It happen

11/07/2019 56,024 mi ODI #11278581.0

Rear view camera doesn't work all the time show error on the screen ' parkpilot is currently not available' I can't use the camera on reverse the reason to bought it was because had a rear camera!!

brakes 2 complaints shown

14 total in this category · severe · avg repair $450 · see brakes cluster analysis →
12/29/2023 87,000 mi ODI #11562561.0

The contact owns a 2016 Volkswagen Jetta. The contact stated that while accelerating from idling, the vehicle jolted with the check engine, ABS, and Tire Pressure Monitoring System warning lights illuminated. Additionally, while driving approximately 40-45 MPH, the vehicle began decelerating to approximately 30 MPH. The contact pulled to the side of the road and inspected the vehicle but could not identify the cause of the failure. The vehicle was driven, and the contact became aware that several unknown warning lights were illuminated. After waiting for a while, the electrical power returned but the vehicle failed to start. The vehicle was towed to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The mechanic suggested that the transmission m

11/14/2018 60,500 mi Crash ODI #11151631.0

Today (nov14, 2018) when I braked to avoid running into a braking car in front of me, the car didn't seem to reduce speed at all. It resulted in a crash that deployed 5 air bags of my car. The same car had a similar accident in which brake didn't work on march 7, 2018.

engine 2 complaints shown

16 total in this category · severe · avg repair $3,100 · see engine cluster analysis →
11/22/2021 Crash ODI #11441394.0

I got this vehicle at 36,000 miles and I have put 23,000 on it in one year. There have been no warning messages. I was in idle and my RPMs started jumping I put it in reverse ( jumping stopped) , then drive to have the vehicle get a mile or two down the road and completely die. I was rear ended . Got it into a repair shop to be told by a certified mechanic it was throwing codes for the camshaft as well as needing an evap purge at just under 60,000 miles.

11/16/2020 73,000 mi ODI #11374861.0

Shortly after I purchased my vehicle (used at around 73k miles) the turbo failed. I thought that was odd at the mileage so I attempted to submit a claim to Volkswagen. I was denied. My husband was on the freeway when the turbo failed and the car began to slow and lag when he attempted to accelerate. He pulled over and called tge tow truck and when I took it in to volkwagen the service manager suggested that I reach out to Volkswagen to submit a claim because he thought it was too early for that kind of failure.

wheels 1 complaint shown

12/14/2017 ODI #11054810.0

The rear brakes create a substantial residue that is noticeable over the side of the vehicle after each drive. The rear brakes sqeak and seem to be worn from the grinding sound yet the discs look fine. The brakes definitely are faulty and the vehicle only has 17k on it. I have also given gone through a tire and soon need to repair another one from side wall damage and it is at the same contact point that the wheels come to meet the outer tire. It is slicing into the tire because of how it lays on the tire. So these all may be related but the rear tires are not right. I have a 1.8 sel 17'alloy wheels with all/season tires. The sounds comenrandomly but not when breaking in an incline or from fast speeds.

seatbelts 1 complaint shown

12/08/2020 ODI #11378463.0

Seat belts no longer working except for the driver side. Passages side will not lock and pops out. All three back seat belts are stuck and will not release. I've had the car only a year purchased from drivetime. Then my key got stuck in my ignition and could not turn car off had to rush to dealership to find out the issues had to pay for something I have no control over. Then had issues with throttle position sensor, and trubo supercharger issues losing power. Almost was hit my a semi truck on the freeway for losing power to my car. These issues I feel have nothing to do with me a a customer to have to pay for only having the car a year. These issues are life threatening. I was forced to purchased gap and this extended warranty for nothing to be covered! This car is a lemon, especially

cruise control 1 complaint shown

5 total in this category · severe · avg repair $600 · see cruise control cluster analysis →
11/14/2018 24,398 mi Crash ODI #11151506.0

When pulling into a parking space in a large parking lot, as soon as I started the turn, my car accelerated dramatically causing the car to jump the curb and hit the concrete base of a light pole head on. Airbags were not deployed. Insurance declared the vehicle a total loss. I did contact vw customer care who has told me my issue has been well documented, however, neither vw or my insurance company looked any further at the vehicle for issues.

Showing 300 of 160 total complaints. The full federal record is available at nhtsa.gov/vehicle/2016/Volkswagen/Jetta#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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