Tl* the contact owns a 2017 Cadillac xts. The contact stated that while operating the vehicle the human machine interface module malfunctioned causing the back up camera not to display while the vehicle was in reverse. The vehicle was taken to the local dealer findlay Cadillac located at 993 auto show dr, henderson, nv 89014 who diagnosed that the human machine interface module was faulty and…
2017 Cadillac XTS electrical problems
moderate 9 complaints filed with NHTSA · avg repair $850 · see electrical across all vehicles →
Complaints
9
Recalls
0
Avg fix
$850
When does it fail?
Of the 9 electrical complaints filed for the 2017 Cadillac XTS, here's the actual mileage breakdown — failures cluster heaviest at 50,000-75,000 mi.
0-25k
25-50k
50-75k
75-100k
100-125k
125-150k
150k+
Each bar shows the share of total complaints filed at that mileage range. Peak failure window highlighted. Some owners report problems earlier; some make it well past 150,000 miles symptom-free. Maintenance habits and driving conditions shift the curve as much as mileage alone.
What stands out
Among the 5 model years of Cadillac XTS in our records for electrical problems, this one ranks #3 by owner-complaint volume.
No new NHTSA electrical complaint has been filed on this vehicle in over 5 years — the issue may be aging out of the active population.
What owners are reporting 9 most recent
Purchased my 2017xt5 9/13/2017. While driving down a main street, I stopped for a light. When the light turned green, the car would not move. Could not turn it off nor could I try to put it in another gear. A kind gentleman, who was behind me, got out of his car and asked if I was okay. I told him the car would not move. He tried. No luck.. I got behind the wheel again and tried to shut…
The cue screen locks up and becomes inoperable several times a day. It causes the heat or a/c to not work properly and I am unable to use any function. The failure prevents me from properly heating or cooling the vehicle, use the nav function, and the screen will automatically reprogram my settings, make beeping noises, and become a significant distraction while driving. Safety related issue.
$70k for a vehicle and the screen spidered. Cadillac says not under recall. Not usable.
The major component of this car is the cue screen. The cue screen is connected to the ability to defrost and cooling/heating system in the vehicle. Currently, the cue screen is frozen and the operations of varies systems are at a halt. This is a safety issues. Currently due to leather seats unable to cool in extreme heat and have had some minor burns also, the cooling sysyem is not working due…
Last year, we bought our car from a dealership used. We noticed the Cadillac cue was very glitchy. We took it into the dealership and they calibrated the system. We were on a trip using the GPS and it glitched several times. Had to pull over and set up our phones. Nothing works in the Cadillac cue when this happens. Climate control, GPS, apps, wifi, and music. Took it back, told it was no longer…
Problem #1 - trunk opens by itself (sometimes while vehicle is stationary & locked (I.e., parked for the night - engine off); other times the trunk opens by itself while I am driving/moving (engine obviously on); other times while the engine is on and the vehicle is stationary (I.e., vehicle is at idle). I know for a fact that these episodes occurred without me pressing the trunk button - whether…
The Cadillac cue screen freezes while I am driving the car (vehicle in motion - or could be stopped at red light, but engine is on). This has happened dozens of times during the past 1 year that I have owned the car. I am suddenly unable to increase/decrease volume, change radio station, cannot use GPS, cannot adjust anything on the cue screen -- it is completely frozen. The only way to get…
The major component of this car is the cue screen. The cue screen is connected to the ability to defrost and cooling/heating system in the vehicle. Currently, the cue screen is frozen and the operations of varies systems are at a halt. This is a safety issues. Currently due to leather seats unable to cool in extreme heat and have had some minor burns also, the cooling sysyem is not working due to…
Had electrical trouble with your 2017 Cadillac XTS?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the electrical problem on the 2017 Cadillac XTS?
It's a documented issue but not catastrophic. 9 complaints have been filed. Repairs average $850 and most owners catch it before it causes a breakdown.
At what mileage does the electrical typically fail?
Based on the 9 complaints filed, electrical issues most often appear around 50,800 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $850 for electrical repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to electrical?
No active recalls currently cover electrical issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2017/Cadillac/XTS.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.