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ProblemsByVin Index / 2017-KIA-SOUL / COMPLAINTS
Full complaint record · NHTSA

2017 Kia Soul owner complaints

267 complaints filed with NHTSA on this vehicle , including 3 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

engine 13 complaints shown

159 total in this category · severe · avg repair $3,100 · see engine cluster analysis →
12/30/2023 ODI #11562769.0

My Kias engine had been burning oil i learned at an oil change. I was informed the engine was burning a lot of oil and i had to replace it myself.. i then decided to do an oil consumption and engine test. Kia dealership checked my engine said it looked great but i was burning more than a quart of oil every thousand miles so i had to add it but that it was fine. 1.5 week later while i was driving my car began to violently shake on the highway and my engine light went on. I panicked in morning rush hour traffic and my engine sounded like it exploded. I had to tow it to Kia where they told me the entire engine needed to be replaced and there were multiple holes in the valves. I just bought this car in 2019.. less than 100,000 miles on this car this should NOT happen. This is wildly unsafe

12/30/2022 ODI #11499570.0

The oil light flickers at idle.... weak oil pressure. Blowby issues. Oil consumption an usage excessive...only has 130.000 miles. taken consistent care of it on oil changes. Motor louder than normal. Ticking sounds an loud tacking. I think the engine going south. The date shows it to be 12/16 model.but the serial numbers show it to be 17/17 what's up with that.... I believe the engine was left over 16 year. The one with problems. I need this thing fixed, it's my daughter's work car!!! She's been having to drive my truck to get to work....

12/27/2023 ODI #11562008.0

My vehicle check engine came on and it went into limp mode, and I was unable to accelerate over 60mph on my trip from Greensboro, NC to Wilmington, NC. I drove the entire 200 miles in the right lane with my flashers on. To have it towed would have cost me over $600, so I decided to drive. This was the third time this has happened to this vehicle in the past 12 months and each time Coastal Kia said it was fixed and it wasn't. They told me that the code that kept coming up was a knock sensor, but they told me that whatever was causing the knock sensor code was not covered under warranty. They refused to tell me what was causing the knock sensor code because they said that it would cost me too much money. They told me that the rod bearing test was negative, but they would not tell me what the

12/23/2024 75,000 mi ODI #11632169.0

The contact owns a 2017 Kia Soul. The contact stated while driving at 10 MPH, the vehicle stalled. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with an engine failure due to excessive pumping of engine oil. The local dealer was contacted; however, the vehicle was not repaired because it was not under recall. The contact stated that the failure persisted. The vehicle was taken to several other independent mechanics but was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

12/19/2024 ODI #11631650.0

09/06/2024 my Kia soul engine broke down towed to a mechanic shop and determined it needed a new engine, due to a recall that was issued before my ownership of the vehicle. Kia declines doing the engine replacement under the 150,000 warranty, due to the recall never being taken care of. Spoke to the dealer I bought the vehicle from and at the time of purchase they had no record of a recall being present on the vehicle. Attached is vehicles carfax and dates of incidents.

12/18/2020 97,528 mi ODI #11384121.0

When cranking my vehicle on monday evening, 12/14, approximately 40 degrees outside, I noticed a noise after initial startup that sounds like when you put a card or a soda can on the tire of your bike. The noise didn't continue so I drove it home, approximately 17 miles from where it was parked initially. I didn't hear it on the drive home, until I rolled down my window slightly as I came to a stop light, and it was making the same ticking noise, but much louder, and especially when I began to accelerate. I immediately called my fiance, and when I pulled into the driveway he immediately requested I turn off the vehicle. Pulled the oil stick, and noted that it was almost bone dry. Which is crazy because we perform routine maintenance on my car, as it's the daily driver for my 7 year old and

12/15/2020 92,000 mi ODI #11383468.0

I was told the clicking sound in the engine was normal for my car. I brought it in 1 yr and 9 months later because mechanic said it is not normal. They diagnosed my car , said I needed a whole new engine

12/10/2021 ODI #11443319.0

What component or system failed or malfunctioned, and is it available for inspection upon request? The engine. Vehicle is currently at the dealership. No idea when we'll get it back, but we'd be more than willing for it to be inspected. How was your safety or the safety of others put at risk? Any time a car engine is at risk of dying or seizing, it's a risk. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer seems to know what the issue is and is jumping through Kia's hoops to try and get something done about it. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By the dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and wh

12/07/2020 74,000 mi ODI #11378360.0

While driving I hear a popping sound -- thinking that I rolled over something with my tire but that's not it then my car starts smoking in the front and my windshield gets fogged up I use the defroster to try to clear my window but the smoke keeps coming up from the front . This happens anytime driving, parking, highway, city streets or just sitting at a light and I park in the garage I don't park on the street. This has happened on numerous occasions I already had the purge valve replaced.

12/06/2022 112,000 mi ODI #11496193.0

No codes kicked but when I swerved to miss something in road oil light came on and went right back off got home checked oil it was 2 qt l0w I had just had the oil changed I added oil and same thing happened again shortly after the next oil change. Then on imy way home one night the engine blew!!! All this started at between 60 and 70 thousand miles engine blown at 112,000 miles. I had the engine replaced and had to get a new catalitic converter. When this engine reach 70,ooo miles it started happening again I have had to add 2 qts of oil often to keep it going. After checking this same engine in the 2011-2016 was recalled. Kia was allowed to keep putting same defective engine in the 2017 and up cars without fixing the problem. Why is the 2017 engine not recalled? 2nd engine has now fail

12/06/2021 ODI #11442791.0

The contact owns a 2017 Kia Soul. The contact stated while driving at an unknown speed, the check engine warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an oil change. The dealer had the oil maintenance completed but continued to see the check engine warning and low oil level lights illuminated. The contact took the vehicle back to a local dealer who called the manufacturer and was instructed to have an oil consumption test completed. The contact took the vehicle back on 11/2/2021 to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was unknown.

11/29/2024 ODI #11627996.0

The Kia Soul is burning engine oil. I have to add an extra pint of oil every month. This known engine defect will one day damage the engine and may cause an accident.

11/27/2023 ODI #11557099.0

My daughter's car 2017 Kia Soul (with low milage) suddenly went into limp mode with no previous warning lights. No indication whatsoever of any issues. It just suddenly shut down. This happened on a freeway overpass in Dallas when traffic was moving at 70mph. All of the sudden, my daughter's car began to slow down dramatically and wouldn't speed back up. Freeway overpasses in Dallas are many, many stories above ground level, and traffic backed up behind her. This could have easily caused a catastrophic accident, but thankfully, she was able to limp off of the highway unscathed. Then my [XXX] daughter had to sit in her car on the side of a highway for hours until we could get her help. The problem? Kia's known, but ignored issue of burning oil. Despite her car being within the window of th

airbags 2 complaints shown

14 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/13/2018 50,000 mi Crash ODI #11161067.0

I was in a head on collision wearing my seat belt and hit my head on the sun visor and edge of windshield. Basically scalping me. The air bag deployed yes but after I was bleeding and reaching to undo my seatbelt. Hitting my hand which broke my wrist having to have surgery to put a plate and pins in it. Also hitting me in the chest so hard it knocke the breath out of me. It was smoking really bad too like it was going to catch fire.

11/29/2019 40,000 mi Crash ODI #11282943.0

This is the second time that the air bags have not gone off in a crash on this car the first crash was at 55 MPH head on and they didnt go off and the sensors were hit and damaged. Today the car was in another head on crash with injury to the driver and the air bags failed to deploy again this is a major concern as to my wife and I could have been killed due to faulty air bags . In both crashes the vechile was in motion.I will be taken pictures of the car tomorrow. Someone could have died in this crash.

other 2 complaints shown

12/12/2023 ODI #11559699.0

Car burns through oil like no other. I won’t even be half way through my 3000 miles and with no warning the car will be low on oil and stalling in the middle of Turning. Usually when turning left. Mechanic says there isn’t an issue. But no car should be made to burn oil excessively. I can’t even make it the regular 3000 miles. Engine light has come on multiple times. Now replorting catalytic converter issue assuming that’s related to the excessive rate of oil burning.

12/05/2025 ODI #11703329.0

I have a white 2017 Kia Soul. I bought it new in 2017. The paint is peeling off really badly. Something is not right. This is not wear and tear paint peeling it is massive all around the car, especially the hood. The whole hood is peeling. My friend has an old 2011 Kia and his paint is fine. Please help

fuel system 1 complaint shown

12/28/2021 23,000 mi ODI #11445270.0

The contact owns a 2017 Kia Soul. The contact stated that while either stopped at a stoplight or while making a turn, the vehicle would lose motive power. The vehicle was taken to the dealer and diagnosed with fuel system failure due to trash in the fuel tank. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 23,000. The VIN was invalid.

equipment 1 complaint shown

12/27/2023 12,114 mi Crash ODI #11562157.0

The contact owns a 2017 Kia Soul. The contact stated that while attempting to park on an incline, the vehicle experienced unintended acceleration which resulted in a crash. The contact crashed into a handicap ramp. The vehicle then unintended accelerated in reverse where the vehicle crashed into a cement pole and a bush. No warning lights were illuminated. A police report was filed. There were no injuries reported. The vehicle was towed to the contact's residence pending another tow by the insurance company. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 12,114.

powertrain 1 complaint shown

18 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
12/22/2020 ODI #11384560.0

My situation is happening everyday with my Kia soul 2017 it constantly smokes, if fogs up my whole windshield when I turn the defroster on it smells like it's burning it is very fearful I don't go far I only have a eight mile drive to work and I go through this everyday and night.my worries are valid I feel because I have the 2.0 engine and from what I've been reading this is the engine that has been causing all of the fires the popping sound has not stopped this is a second report for me and I am pleading for your company to please add 2017 Kia soul to the recall list thank you.

Showing 300 of 267 total complaints. The full federal record is available at nhtsa.gov/vehicle/2017/Kia/Soul#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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