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ProblemsByVin Index / 2017-VOLKSWAGEN-JETTA / COMPLAINTS
Full complaint record · NHTSA

2017 Volkswagen Jetta owner complaints

158 complaints filed with NHTSA on this vehicle , including 5 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

engine 5 complaints shown

19 total in this category · severe · avg repair $3,100 · see engine cluster analysis →
12/31/2020 70,000 mi ODI #11385781.0

Was driving on the highway, smelled gas, pulled over, car died, epc light came on. Had the vehicle towed to the nearest vw dealer.

12/29/2017 5,000 mi Crash ODI #11057320.0

Tl* the contact owns a 2017 Volkswagen jetta. The contact stated that the vehicle wheels seized which resulted in the vehicle hitting the side walk while being operated approximately 20 MPH. The failure occurred without warning. The vehicle was towed to a salvage yard and the vehicle was deemed operable. A police report was filed. The vehicle was towed to mikes auto body where they were informed of NHTSA campaign number: 17v070000 (engine and engine). The dealer was not contacted for the vehicle to be diagnosed. The manufacturer was notified of the failure. The contact referenced NHTSA campaign 17v070000 (engine and engine cooling) however the contact was informed that there vehicles VIN was not involved in the recall. The manufacturer was told to contact the NHTSA to get their VIN added t

12/03/2025 Fire ODI #11702692.0

The fuel rail bolts on the car loosened, one sheered off. Fuel poured from the front end of the car. When the car was started, to be placed on a flatbed the car caught on fire. The car is currently at a mechanics, but has not been repaired. The car could have easily caught on fire while being driven or started any time before or after it actually caught on fire, it was only taken care of quickly as the tow truck driver had a fire extiguisher, we do not carry one in the car. The car had the recall work done in 2021 in Tyson's Corner VA. The dealer refuses speak to us and states that the recall was done and therefore not their issue. The issue was confirmed with the new mechanic. There was one EFC light on the night it started leaking fuel.

12/01/2020 90,200 mi ODI #11377279.0

Tl* the contact owns a 2017 Volkswagen jetta. The contact stated that while driving, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed that the cylinder was misfiring, and that the spark plugs and ignition coils needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the independent mechanic and was diagnosed that the engine control module needed a software update due to cylinder's misfire. The vehicle was not repaired. The vehicle was later taken to city Volkswagen of highland (9601 indianapolis blvd, highland, in 46322), where the contact was informed that the vehicle was not under recall. The vehicle was not diagnosed nor repaired due to the diagnostic test and repair cost.

11/23/2020 61,000 mi ODI #11375997.0

I was accelerating from a 40 MPH zone to a 65 MPH highway when the car began to sputter and then enter a limp mode. I was able to pull the car to the side of the road and could smell a strong odor of gas. I raised the hood to see an overwhelming amount of fuel spraying from the passenger side of the engine. The engine was turned off and the vehicle was towed to the nearest certified mechanic, valley motor Honda, sheridan wy. There was not a vw shop within 100 miles of the breakdown. Upon original inspection, a torques head bolt was discovered loose from the fuel rail and the fuel rail was separated from the injector on the distal cylinder (see picture). Simply tightening the fuel rail did not satisfy the problem. This is reportedly the result of the injectors shifting position and/or

other 5 complaints shown

12/30/2020 98,200 mi ODI #11385596.0

Vehicle fuel pumps failed and vehicle disabled. I immediately smelled a strong odor of gasoline. Vehicle towed to local mechanic; upon inspection, noticed, smelled gas leaking from vehicle rail bolts. Volkswagen america contacted and vehicle towed to local Volkswagen dealership (ourisman, waldorf, md). Initially told no gas leaking, charged $229.00 with recommendation to clean engine and interior covering under the hood and new cabin filter (I declined and voiced my frustration). Told no gasoline leaking and released the vehicle. A few days pass and vehicle sits, notice a puddle of gasoline and called dealership. Told to tow vehicle to dealership, told again no gasoline leaking. I traversed to dealership and pointed out the issue. Then told my issue and not covered by recall ....

12/30/2020 36,900 mi ODI #11385628.0

My vehicle is under recall because my fuel rail bolts can become loose causing a fuel leak and a fire. I do not feel safe allowing my daughter to drive my vehicle going back and forth to college. I have contacted Volkswagen corporate concerning a loaner vehicle until a remedy exist. They told me the dealerships handle loaners and a recall that does not have a remedy does not qualify for a loaner car per the dealership. I still have two years to pay on this vehicle that is deemed unsafe and there is absolutely nothing I can do about it evidently. Is there a law firm heading up a class action lawsuit or is the government helping in any other way. This is how the biggest automaker in the world handles recalls. We had a recall with no remedy in our Lincoln and corporate Lincoln gave us a

12/28/2020 61,000 mi ODI #11385277.0

This 2017 jetta had a massive amount of gasoline spraying from the fuel rail which was caused by poorly installed fuel rail bolts. The car was towed to a certified vw dealership on nov 11th for repair of this documented manufacturer defect. The car remains in the possession of billing montana Volkswagen with no resolution to the open safety recall. It is now december 28th, 2020. The car has been in vw hands for 46 days. I was told that it could take up to six more months to figure out the "prescribed fix".

12/07/2019 38,000 mi ODI #11287627.0

Car starts to shake epc light and engine light come on have to pull over for it to stop shaking

11/29/2020 ODI #11377012.0

I noticed today after driving my car when turned off, the fuel was leaking from exhaust pipe.

steering 3 complaints shown

14 total in this category · critical · avg repair $700 · see steering cluster analysis →
12/28/2020 26,000 mi 1 fatal ODI #11385288.0

Tl* the contact owned a 2017 Volkswagen jetta. The contact stated while driving at 60 MPH and the vehicle went out of control. The contact lost control of the steering wheel and the vehicle slide across the street and hit a tree and a pole. The contact had minor injuries but a passanger died in the crash. A police arrived at the the crash sceen and the contact did not recieve notice if a police report was filed. The vehicle's driver's side back door was smashed in from hitting the tree, the truck was damaged severly. The front of the smashed in the middle from crashing into the pole. The vehicle was towed away to an impound lot for the police. An ivestigation just ended on 12/04/20 and the contact was waiting for the vehicle to be released so it could be declared totled by her insurance co

12/05/2017 2,000 mi ODI #11052611.0

When turning the steering wheel it clicks as if something is loose. Dealership has replaced airbag and clock spring twice, steering wheel still clicks.

11/12/2019 25,000 mi Crash ODI #11279613.0

Tl* the contact owns a 2017 Volkswagen jetta. The contact received a recall notice for NHTSA campaign number: 19v615000 (electrical system, steering). While driving 35 MPH, the brake pedal became difficult to depress and failed to stop the vehicle. As a result, the contact crashed into another vehicle. There were no injures and a police report was filed. The air bags deployed. There were no warning indicators illuminated. The vehicle was towed to an independent mechanic. The contact called new motors Subaru (8670 peach st, erie, pa 16509, (814) 868-4805) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 25,000.

brakes 2 complaints shown

6 total in this category · severe · avg repair $450 · see brakes cluster analysis →
12/16/2024 84,000 mi ODI #11631001.0

The contact owns a 2017 Volkswagen Jetta. The contact stated while driving 20 MPH, the brake pedal was depressed and traveled down to the floorboard; however, the vehicle responded as needed. The traction control warning light was illuminated. The vehicle was taken to Mavis Tire and Brakes, where it was determined that the brake master cylinder needed to be replaced due to brake fluid leaking. The mechanic related the failure to NHTSA Campaign Number: 20E064000 (Service Brakes, Hydraulic). Additionally, the mechanic flushed the brake fluid and referred the contact to the dealer for assistance. The dealer was contacted and informed the contact that the VIN was not included in the recall. The vehicle was not repaired and remained in the possession of the independent mechanic. The contact con

12/07/2019 9,500 mi Crash ODI #11287677.0

I was driving down a busy city street, going about 30 MPH. I noticed the car in front of me was stopped from 100 feet back and I slammed on my brakes. My car did not stop, it did not slow down at all. The weather was warm, the road was dry and it was like trying to stop on an icy road and I rear ended the car in front of me. My air bags did not deploy either. The other car had minimal damage to her back bumper. She was injured, I had minor whiplash.

fuel system 2 complaints shown

11 total in this category · moderate · avg repair $1,200 · see fuel system cluster analysis →
12/05/2022 54,000 mi ODI #11496043.0

The contact owns a 2017 Volkswagen Jetta. The contact stated that while attempting to start the vehicle, an abnormal fuel odor was detected, and the vehicle failed to start. Additionally, there was a puddle of fuel underneath the vehicle. The vehicle was towed to the dealer, where it was diagnosed that there was a fuel leak coming from the fuel injector seal, and that the fuel rail and fuel injectors needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline) had previously been performed. The failure mileage was approximately 54,000.

11/17/2020 51,400 mi ODI #11375051.0

Tl* the contact owns a 2017 Volkswagen jetta. The contact received notification of NHTSA campaign number: 20v648000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact called autonation Volkswagen columbus (3000 n lake pkwy #300, columbus, ga 31909; (706) 522-2148) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that fuel was leaking from the vehicle and that 4 bolts were replaced in the past. The contact stated that there was an abnormal fuel odor coming from the vehicle. The approximate failure mileage was 51,400. VIN tool confirms parts not available.

electrical 1 complaint shown

24 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/18/2017 4,000 mi ODI #11055422.0

As I drove home one night, the fuel gauge was showing empty when I knew that the tank was half full. This is dangerous for a remote, rural driver who needs to know how much gas is left in the tank. Nothing out of the ordinary was present for this occurrence. After I turned the car off and turned it back on the gauge was back to normal. I will be monitoring closely from here on out.

powertrain 1 complaint shown

13 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
12/14/2018 36,800 mi ODI #11161345.0

Headed east on highway 50 in carson city, nv after having stopped at traffic light. Would not shift from 4th to 5th gear. Found clutch not working. Had to stop, turn engine off and move gear to 3rd. Started engine & drove home, having to turn ignition off and on at stops. Towed to volks dealership, reno, nv on12 nov and picked up dec 12 after paying $2,700.29 repair bill. Damage to clutch, flywheel, pressure plate, bearing - with replacement of parts.

lighting 1 complaint shown

11/24/2022 ODI #11494819.0

The fuse that controls the exterior lights (tail, marker,etc.) and interior lights at first interment would blow/burn out. Sometimes after a few days or a few months for the past year. In the past few weeks the fuse blows immediately once replaced. The car was brought to a VW dealer a year ago who changed the fuse and ran a diagnostic. It was brought back 4-5 months later and they again changed the fuse and ran a diagnostic. The second time was not given a slip indicating it was was there for the service and was not charged. While I understand no charge there is no no proof of service. As the fuse controls all the lights the car is dark at night.

Showing 300 of 158 total complaints. The full federal record is available at nhtsa.gov/vehicle/2017/Volkswagen/Jetta#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-28. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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