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ProblemsByVin Index / 2018-DODGE-JOURNEY / COMPLAINTS
Full complaint record · NHTSA

2018 Dodge Journey owner complaints

217 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

electrical 8 complaints shown

60 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
12/29/2020 27,400 mi ODI #11385535.0

My vehicle has 27400 miles and purchased april 4th 2018. My car battery light came on while driving. Took to dealership where I bought it. They replaced my battery and told me I didn't need a rental car. I went back to work 15 minutes away. Got off in 5 hours after replacement picked up my infant drove home which is 20 minutes away. As I was driving 15 minutes into my ride my lights start going crazy and the alternator light comes on and the car dies on the side of the road. How does this happen on a brand new car?

12/16/2020 ODI #11383609.0

3rd brake light functions when doors are closed and reverse camera turns off when headlights are on.

12/14/2020 18,000 mi ODI #11383272.0

The brakes sometimes feel that they won't stop. The rotors are getting some deep lines on it.

12/11/2025 ODI #11704511.0

I received a card from NHTSA about two years ago on this issue possibly due to NHTSA Action Number: EA24003. I am still having this issue and now it is worse. 2 years ago, it started with the driver side window not opening intermittently. Then the door locks would not operate from the driver side controls. Now every window will not open and the driver door is not recognized by the car. When opening or closing the driver door, nothing happens. In the past, if I turned off the car left my key fob in the car and closed the door when it would lock, the horn would sound, and the doors would unlock. When getting out of the car, I would open the door, and the radio display panel would turn off. Now, it stays on with the engine off. Thankfully there is a delay and eventually turns off. It may be t

12/08/2023 ODI #11559070.0

My back up camera isn't working and none of the locks work with the key fob. I bought my car from a car lot and it was a fleet car and it says all recalls have been fixed but my car hasn't been fixed at all and I don't know why. My car won't even charge my phone at all in either port so it has a big wiring problem. I have kids and grandkids in my car all the time and I can not see behind me because my camera hasn't worked since the day I got it which is 10/20/23 and that is really dangerous and I can't even charge my phone to call someone even if I do have an accident

12/02/2024 ODI #11628395.0

While driving on the freeway some of the lights on my dash kit up and all the sudden my car would not go over 15 mph. I tried to turn it off and turn it back on and it continued to do the same thing. I did have my grandkids in the car.

11/24/2024 ODI #11627077.0

Lighting bolt with parentheses came on along with off road sign. I was unable to accelerate past 20 mph and then I just rolled to a stop in morning traffic with my flashers on. I took it to dealership and they replaced my key battery since I told them i was also having problems lock and unlocking my car. I was told this should solve the problem. It did for about 3 weeks now lights back on car won’t accelerate only till and it’s shaking bad.

11/21/2022 ODI #11494352.0

Rear back up camera in the rear view mirror is not functioning correctly. It will go black but illuminate a camera with a line through it. Makes in impossible to use to back up because the light on the mirror makes it extremely difficult to see in the mirror and the camera isn’t working to help either. One day it worked and the following day it didn’t. Also, the passenger airbag light will go in and off even with someone occupying the seat which leads me to believe the airbag will not deploy if if in an accident. the computer has been run and it showed no issues. I know there was a recall to the back up cameras but it says my vehicle wasn’t affected. How do I get this fixed. Both are major safety concerns. This car has 60k miles on it and has been through 3 sets of tires. The tires wear

other 5 complaints shown

12/19/2018 10,536 mi ODI #11162433.0

I have a 2018 Dodge journey I had the driver sest reclined all the way back to vacuum. I lift the handle to put seat up and it flew forward hard. After turning on vehicle noticed airbag light is on. Took to Dodge they said its the driver headrest the wires were pulled out and activated airbag light. The warranty wont cover it because they said the wires got ripped off from someone intentionally pulling the seat off. The seats are dangerous as fast as they flip forward. There must have been a defect if the wires got unattached from just it swinging forward.

12/16/2025 ODI #11705319.0

There were no incidents, My backup camera was working. And now it’s not . When I go to backup the rear view mirror is somewhat dark making is difficult to see, especially at night.If possible I try no to backup. I did notice when I googled in recalls on the 2018 journey backup camera, there was a recall. Thanking you in advance. [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

11/27/2024 ODI #11627632.0

My car stalled and showed the check engine light. I took it to my usual repair shop. The first diagnostics indicated coils and spark plugs were the problem. So they we re fixed. Shortly (a few miles) after the repair, the car stalled. The second diagnostic at the shop indicated a new battery was needed. That was installed. (A few more miles after this repair) the car c ontinued to stall. For the third diagnostic, I was told to take it to a transmission shop.(and "I wouldn't drive it til it was repaired") I had it towed to a transmission shop. They rebuilt the transmission, and found (what I consider the reason for a recall) the flex plate had its center torn out. This may have caused shards to damage parts of the engine. There was a lot of fluid leakage and they had to install a new radia

11/22/2025 ODI #11700947.0

I was driving home in the dark and I heard a loud bang pop! It scared me at first I didn't see anything wrong but when I got home to looked I notice the passenger head rest popped out! I am happy that no one was sitting next to me. That could have been so scary. I have uploaded a picture of it not extended out. I was driving 70 mph going home on the interstate. No accident nothing. Just came out of no where. This was scary.

11/20/2025 11,000 mi ODI #11700511.0

The contact owns a 2018 Dodge Journey. The contact stated that while in reverse, the digital screen failed to display a rearview image as intended, and the image was distorted, flickered a black screen, or a signal error was displayed. No warning light was illuminated. The local dealer was contacted; however, the VIN was not under recall. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,000.

lighting 2 complaints shown

16 total in this category · severe · avg repair $250 · see lighting cluster analysis →
12/26/2024 35,784 mi ODI #11632478.0

The contact owns a 2018 Dodge Journey. The contact stated while parked or driving, the headlights would become fogged. The skid and a check engine warning lights illuminated. The vehicle was taken to an independent mechanic to be diagnosed where it was diagnosed with sensor issues. The vehicle was repaired however the warning light re-illuminated. The local dealer was contacted; however, the vehicle was not repaired because it was not under recall. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,784.

12/23/2024 Crash ODI #11632147.0

Reflectors are critical for visibility especially when it is foggy outside. My reflectors made my vehicle less visible to other driver because he backed his trailer into my car not seeing my lights or me and directly caused or perhaps contributed to the accident. I seek compensation due to the Product liability. Manufactures must be held responsible for defective vehicles parts, which caused it a prone to failure, Manufacturing Defects and Failure to warn in a timely matter which could have prevented my accident. I would like to file a claim with Dodge Stellantis for compensation and for my personal injuries. I would like the repairs costs for the front driver side because my deductible is 1,000.

engine 1 complaint shown

13 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
12/14/2021 ODI #11443835.0

Engine shuts off without warning. Driving and all of sudden, engine stops, drop vehicle in neutral and push start and it starts right back. I have been on curvy road, going up steep hill and also on perfectly level road, makes no difference, happens without warning. Dangerous because on hill started rolling back...can't steer on curvy road unless engine running...please check into this before I or someone else gets hurt or killed.

cruise control 1 complaint shown

10 total in this category · severe · avg repair $600 · see cruise control cluster analysis →
12/12/2018 Crash ODI #11160994.0

While driving on the highway in my brand new Dodge journey that was purchased less than 2 weeks ago, all the vehicles came to a stop and were stationary. My car included was stationary or stopped. While waiting for traffic to go, my foot was on the brake when my car suddenly accelerated (was in motion) and started to move forward. My foot was still on the brake when this occurred. I continued to push down the brake as hard as I could and pump the brake to make the car stop but it felt like the brake pedal would not go down. My brakes did not work and the vehicle in front on me ended up stopping my car. I pulled over to the left shoulder of the highway as much as I could and put my car in park and called highway patrol. *dt*jb

powertrain 1 complaint shown

16 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
12/07/2018 ODI #11156919.0

When in reverse on a upward slant or street or a hill the car will go go foward as if driving in drive position until you step on brake very heavily and quickly press hard flooring the gas pedal and excelliarator fast. When pressing brake on a hill and on flat surface if u dont keep full pressure on brake car will roll back

steering 1 complaint shown

11 total in this category · moderate · avg repair $700 · see steering cluster analysis →
11/27/2020 43,000 mi ODI #11376770.0

The ac air compressor are defective and caused the serptine belt to break and car stop immediately in traffic to a dead stop the dealership is not fixing it it's a factory default

brakes 1 complaint shown

16 total in this category · moderate · avg repair $450 · see brakes cluster analysis →
11/21/2025 ODI #11700835.0

I have a 2018 Dodge Journey SE with currently 70,000 miles. I'm the second owner & purchased it with only 11,000 miles on it. The front brakes | anti-lock braking system (ABS) experienced failure when I needed to stop the vehicle. I was approaching a 4-way intersection and had the green light ahead of me not knowing that a semi truck was entering the intersection due to other vehicles in left turn lane blocking my view momentarily, when I realized/saw it, immediately I hit brake pedal, the front brakes produced a grinding noise, and grinding was also felt in/on brake pedal. VEHICLE DIDN'T STOP IN TIME, I SKID/SLID DIRECTLY IN THE SEMI'S PATH & INTO THE MIDDLE OF THE INTERSECTION ALMOST CRASHING INTO THE FRONT/SIDE OF IT, BEFORE VEHICLE FINALLY STOPPED! GOD SAVED ME FROM WHAT COULD HAVE BEE

Showing 300 of 217 total complaints. The full federal record is available at nhtsa.gov/vehicle/2018/Dodge/Journey#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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