Tl* the contact owns a 2018 Lexus ls. The contact stated that the vehicle was equipped with a pre-collision system, which was supposed to aid in preventing a crash. In the event of a crash, it released the hood of the vehicle. While driving approximately 45 MPH, the contact was cut off by another vehicle. The contact depressed the brake pedal immediately and the pre-collision system activated. As a result, the hood of the vehicle released. The contact took the vehicle to jim hudson Lexus (located at 3410 washington rd, augusta, ga 30907, 706-650-9999) and was informed that the diagnostic box indicated that a collision was not detected. The dealer diagnosed that the vehicle's pre-collision system needed to be reprogrammed and the actuators needed to be replaced. The vehicle was not repaired
2018 Lexus LS owner complaints
10 complaints filed with NHTSA on this vehicle . Listed by category, newest first within each section.
electrical 3 complaints shown
The collision avoidance system blows fuses and stops working, but the light on the dash continues to indicate that everything is working. In other words, there is no way to learn that the collision system is offline unless you're willing to simulate a near certain collision (which I did with the dealer in my car and he finally acknowledged the problem), or having an actual accident. This is clearly a design flaw. If the fuse is blown, obviously the system should show an error when it's engaged - not a green indicator.
The vehicle exhibited 3 episodes of premature battery failure. Mileage of the vehicle is 6000 miles. Without any warning the car would just not start from a gas pump or such locations in the middle of the road. This is a dangerous problem because there was no warning that the battery is running low or there is any problem. Car runs 100 miles every day. Lexis dealership diagnosed battery failure and replace the battery but this is a safety issue particularly because it happens in the middle of the night when you are driving in a remote location and gas pumps tell you to switch off engine before filling And there is no warning sign to indicate that there is a problem with the battery THIS SHOULD BE INVESTIGATED AS A SAFETY ISSUE
other 3 complaints shown
Vehicle hesitates while driving. Recall announced to us 1/20/2020. Have attempted numerous times to have dealership do the free recall repair. Even while there for oil changes and regular services throughout this year. Have been told each time they need to order the part and they will call me. 10 months of this now and car is unsafe- they keep stalling on doing the repair that is a safety risk for myself and family. Want this documented if something happens to us and we have an injury or death because the car has been hesitating and they continue to tell us they don't have the fuel pump to do the repair.
Recently I purchased a CPO Lexus 2018 LS 500. I realized I am not able to enter Coordinate in the GPS Navigation system. Lexus took away the most import tool (The coordinate Entry) in navigation system away, this make the navigation system useless and easy to get lost when cell service not available especially in and around State and Nation Park area.
Large lump/lumps on the lower left / bottom portion of the driver's seat, protruding from the seat bottom closest to the lower bolster. As a direct result my left leg loses its circulation, it causes numbness and muscle pain in thigh and groin due to this. Regardless of seat adjustment the lump / imperfection in the seat cushion is present. This can become dangerous during longer drives and trips. According to the Lexus forums this is a known issue in the 2018-2024 LS500 that Lexus is apparently aware of but has not resolved or seriously looked into. My Lexus service advisor admitted that she has heard of this problem from other LS500 owners and said that the issue has been reported to Lexus. Despite this known issue, no technical service bulletin has been issued by Lexus and no corre
steering 1 complaint shown
Apeal against the recall done by Lexus Toyota on may 16th, 2019, I took my car Lexus 2018 ls 500 to the dealer, Lexus of woodland hills, where I bought it, for being recalled by the company. (NHTSA recall no. 19v-134) after recall defects were fixed, I drove about 4,000 miles and took the car back to the dealer for maintenance. At this time, tremendous number of deep large scrapes on all four tires, which I had never seen in the entire driving experience of my life were pointed out by the dealer. The dealer violently insisted on the scrapes were not caused by the defects. After tremendous argument, the dealer wrote, 'diagnostics is required to determine the recommended correction for your concern.' the car also has stability problem. From the beginning, it lacks stability compared w
tires 1 complaint shown
I am filing this complaint today with Lexus corporation because both my dealership, new country Lexus of latham, and Lexus corporation have chosen to ignore the danger they have placed myself and my family. I have purchased three Lexus' over the years from new country Lexus and am very disappointed in the service from both my dealer and Lexus corporation. I am disappointed that new country and Lexus corporation would put me and my family at risk of injury and/or death. Particularly in light of the fact that I have reached out twice to my dealership and three times to Lexus corporation. Therefore, I am documenting my concerns in the event of a serious injury or death occurring in which I will hold both Lexus corporation and new country Lexus responsible. On february 26, 2019 a safety
powertrain 1 complaint shown
Tl* the contact owns a 2018 Lexus ls 500. The contact stated that while driving at 70 MPH, the vehicle shifted from tenth gear to fourth gear without warning. The rpms revved up and the contact flicked the switch on the steering wheel to go back to the tenth gear. The failure recurred 6 times. The vehicle was taken to johnson Lexus of raleigh located at (5839 capital blvd, raleigh, nc 27616 (919) 436-3916). The failure recurred while the vehicle was being test driven. A specialist was brought in from the manufacturer to assist with the diagnostic and inspection of the vehicle. The dealer stated that the vehicle operated as designed. The contact was given a loaner for the duration of the inspection. The failure mileage was 7,000.
wheels 1 complaint shown
All 4 tires have tread wear on the inner side. Took it to lexus they said no remedy is available ended up selling the car. May cause slip and accident