2018 Mercedes-Benz E-Class owner complaints

I am filing a complaint regarding the loss of safety-related and remote vehicle features on my 2018 Mercedes-Benz E 400 due to discontinued cellular connectivity between Mercedes-Benz and T-Mobile, effective 12/31/2025. This vehicle is paid for, has low mileage, and is otherwise in excellent condition. However, Mercedes-Benz has notified owners that key features will stop working, including remote start and safety-related services accessed through the Mercedes-Me app. As a consumer, I pay a monthly subscription for these services. This is the second Mercedes-Benz vehicle I have owned where features were removed after purchase due to technology decisions made by the manufacturer and its partners. In addition, the app has been unreliable for a significant period of time, often failing to

The emergency applied braking system was applied while driving the 2018 Mercedes-Benz E43 AMG on a city street, with no other car or obstacle in the way of the car. Fortunately, there was no other vehicle behind us when this happened. I had the vehicle inspected by a certified mechanic who found no fault codes in the OBD system. He did update the system software of the car at that time.

On August 12, 2023, my husband pulled into the E43 into the garage with my two kids. When my son got out of the car, he noticed smoke coming out of the front of the car and notified my husband. He popped the hood and tried to put it out with the fire extinguisher but the smoke got overwhelming and he called 911. Fire department came and put out the fire. After the incident we did a search to see if there was a recall we missed but we only found an article published by Mercedes in December 2021 acknowledging their cars may catch on fire but no recall was done.

This is NOT about my car with the VIN that I described. It is to report that my car saved my life thanks to ability to brake by itself when detecting accident. 2 months ago I almost collided with Tesla Cybertruck!. The reason that I almost was hit was that Tesla driver didn't yield at the intersection, and I did not see the fast-coming truck AT ALL because of how it is designed. I'm referring to lack of larger front, side and rear reflectors, etc. Existing lights are tiny, hidden and invisible at certain angles and lighting. Driver did not turn headlights on making this truck totally invisible because of its color, stainless steel that's grey and matching the color of light at that time of a day. I am very surprised that a vehicle like Tesla Cybertruck received certification to be driven

I was in an automated car wash and the car was in park. When the wash was complete, I put the car in drive, but it would not moved forward. The proximity sensors kept sounding though there was nothing in the way. After shifting it in and out of gear, turning the steering when back and forth and pushing the accelerator to the floor for several minutes, the car finally shot forward out of the wash bay. I later called the in-car customer service line and they said that sometime the sensors get covered with the products used in the car wash.

Contact states that it is difficult to see above or around the side view mirrors before a making a turn, specifically a left turn. Contact says drivers seat has been raised to the highest position. *tt this is a safety hazard. Updated 10/3/18*jb

The back-up camera failed while in the middle of reversing. Screen went completely black and unresponsive. Putting the car in Park then back to Reverse didn't work, screen still black. Tried turning off the car and turning it back on, screen still black and no back-up camera when I put the car in Reverse. I tried turning on / off the infotainment system and no change, screen still black. Later in the day when I got back in the car, the screen came up MUCH slower than usual, but did eventually come back up. This has happened multiple times and I've taken it to the dealer multiple times for this, but they've not been able to fix it.

The digital dash, which shows my speed, mileage, engine temperature, rims and fuel level goes blank. Then comes on for a few seconds and goes dark again. Vehicle only has 43k miles. MB dealer said this is not uncommon condition with the 2018 mb e400. Car is not safe to drive. MB dealer wants $6,100.00 to replace the unit. A software reboot will not work.

Alternator failed on my E400 cabriolet 23,000 miles resulting in car shutting down while engine running. Required a tow to dealer service area, 35 miles away.

Backup camera does not work sometimes. A picture of the camera with a slash mark across it comes up on a black command screen. This is a big safety issue when I back up

Mercedes Benz use low quality PCV regulator valve , it is a common failure problem, warranty will not be covered, Benz sells part replacement for around 350 USD and it require about 2000 in labor to be fixed on average

Vehicle went into limp mode at 83,000 miles and it was due to the electronic valve body failing within the transmission. Dealership mentioned it shouldn’t happen in a vehicles lifetime, this includes maintenance at the right interval (60,000 miles), which mine was. I was quoted roughly $3,800 by the dealership but after speaking with corporate it was brought down to $2,600.

The contact owns a 2018 Mercedes-Benz E300. The contact stated while attempting to shift into drive, the transmission independently shifted to neutral. The contact attempted several times to shift into drive however, the transmission failure persisted. The vehicle was towed to the local dealer. The vehicle was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was notified on the failure. The approximate failure mileage was 154,000.

I bought this 2018 e43 amg at 24k miles ,still under warranty ,and when I first told by dealer that there's a crack on my wheel I have to replace it ,I thought it was my driving even though I can't think of getting in a pothole whatsoever,so I shop around and found a random shop ,they showed me a picture of the exact same car of same year with the same problem on the same size 20in wheel ,crack on the oem wheels , I was thinking this is strange ,but I choose to trust the mb quality. Later on there's a noise coming from back seat ,I went to dealer and try to find out ,they did a good job found out they need to replace the whole rare end,and also found 2 wheels bent including the new wheel I just replaced,and another crack on one of the rare wheel which I think caused by the rare end issue ,

When taking curves the vehicle is making a cracking noise but, mechanic said they don’t see anything. My W213 Mercedes Benz E300 just like all other Mercedes is have a “Crankcase” issue, it failed the engine keep revving but, not catching speed. I’ve seen multiple Mercedes is having that issues and it’s very common. My vehicle computer communication system failed to communicate with the key sometimes won’t start and will run out of power overnight mainly happen during winter times and when it rains.

Two problems: 1. Axel grease found on carport cement multiple times. Mercedes refuses to look at the wheel bearings or axel. 2. Automatic steering wheel adjustment makes clunking noise. Mercedes refuses to replace until it fails. Both of those items should be covered under warranty which I think is why they refuse to fix them.

1) Car pushed forward while parking @ 3-4 miles/per hour Car was totaled 2) Air bags did not deploy 3) Problem has not been reproduced or confirmed by dealer 4) Component was not confirmed by manufacturer. Police was present, reported to Insurance 5) While crashing through a store front, the Lane changing warning was displayed

The contact owned a 2018 Mercedes-Benz E300. The contact stated that while driving 30 MPH, another vehicle leaving the parking lot pulled in front of the contact's vehicle, and the contact's vehicle crashed into the side of the other vehicle. The air bags failed to deploy. The contact's face and chest hit the steering wheel. The contact sustained soreness on the face, and from the shoulders down to the lower back and legs. The contact was currently dragging one leg while walking. The contact had received dental and medical assistance. Additionally, the contact underwent an MRI. The contact was informed that the third and fourth vertebrae were damaged. The vehicle was towed and totaled. A police report was filed. The dealer was notified of the failure. The manufacturer was notified of the f

The contact owns a 2018 Mercedes-Benz E400. The contact stated while driving 25 MPH, the message "Inoperable Headlight" was displayed, and the passenger's side headlight became inoperable. The contact stated that he was able to continue driving. The vehicle was taken to dealer who added an unknown gas inside the headlight. However, the failure reoccurred with the driver's side headlight six months later. The vehicle was taken to the dealer who added the unknown gas inside the headlight, however, the failure reoccurred months later with the passenger's side. The contact stated that the failure persisted with both the driver's side and the passenger's side headlights. The vehicle was taken to the dealer who informed the contact that there was water leaking inside the headlights and they coul

I bought a 2018 Mercedes benz e43 about a year ago with approximately 9,000 miles. Today the vehicle has approximately 22,000 miles. In those 13,000 and about one year of use the vehicle has damaged three front wheels and four front tires. The first wheel had a 1.5' transverse crack along the inner rim lip and was noticed by me only 1,000 miles or less after the vehicle was purchased. This necessitated the replacement of the rim and the replacement of the two front tires. The second wheel that was damaged had a 6'-7' and possibly longer longitudinal crack (see photos) along the inner lip that indicates that the rim failed structurally and almost catastrophically. This particular front right rim was replaced along with the tire that was also damaged on october 10, 2020. Two weeks lat