While turning onto an exit ramp from the highway at a low speed, my son said the steering wheel suddenly locked up (it stiffened to the point of no movement) and he couldn't turn the wheel and crashed into a guard rail.*dt consumer would like to disregard the report.*jb
2019 Audi Q7 owner complaints
61 complaints filed with NHTSA on this vehicle , including 3 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.
steering 5 complaints shown
My son driving at low speed could not maintain control of the vehicle to avoid hitting the guard rail coming off a highway. It was like he hydroplaned without a puddle in existence.
Beginning at 1,700 miles (happened three times), then again just two days ago at 4,700 miles, just after starting the car, the electronic waning messages and lights on dash went crazy. The following messages appeared in a rotating sequence (1) safety system malfunction (2) tire pressure malfunction (3) transmission malfunction (4) drive system malfunction (5) adaptive light malfunction (6) brakes malfunction - stop vehicle safely (7) Audi pre sense currently limited (8) stabilization control ESC malfunction. In addition, the power steering stopped working for 5-10 seconds while attempting to drive at low speed. The messages appeared first while stationary, but continued while driving at low and highway speeds. Each time, over the course of 24 hours, the warnings lights and messages went
Vehicle stability while driving on automatic driving /lane keeping system failed 3 times almost causing vehicle to loose control and crash. On 4 other occasions the vehicles lane keeping failed to keep between lanes and instead vear vehicle in different steering directions, forcing me to pull against the stearing wheel to go back straight. Audi america and local dealer continue to say everything is ok but on all three occasions I had witnesses in my car.
Steering malfunction , stop car warning. On the road
suspension 4 complaints shown
Both rear coil springs broke. Was not obvious when I was backing up. I heard a bang. I thought I hit something, but in fact I didn’t. I never knew what was wrong. The dealer reported that both rear springs were broken. He said it was a safety problem to keep it that way. The Audi dealer said it was a safety problem I think you should believe him. It is a safety problem. The car drove but I had to replace the springs cost thousands of dollars. Videos of spring at. [XXX] There was no crash. There was no heavy use. The spring simply broke the first one broke I believe at 55,000 miles and the second one at 76,000 miles. Everybody on the Internet seems to be having broken springs on Audi Q7 and Q5 models. And when they break, they’re no longer supported mechanic , as you can see from the
Rear coil springs broke after just 60,000 miles. Audi refused to cover but dealer said this is very common. Vehicle stability affected. After my 42 years in automotive industry as a supplier my bet is these springs are made in China and supplier is cheating on material specifications and Audi must know.
On October 9, I brought my 2019 Audi Q7 with approximately 79k miles to my dealership service department for an oil change and an inspection sticker. While in for the service, the dealership performed a multi-point inspection. During the inspection, the service technician found that both rear coils were broken off of the base. The technician recommended that these be replaced immediately and need immediate attention. The cost of the repair is over $3,000 and would then require an alignment and calibration, costing an additional over $500. I understand that these coils were recalled in later model Audi Q7's but not my year. Based upon this, it seems that the coils are defective and there should be additional recalls. There really is no reason for coils to break on a car that has such
2019 Audi Q7 rear spring broke despite having only 28,000 miles. I heard a loud banging noise when driving on highway which I initially thought was a loose exhaust pipe. Took it to a service center which diagnosed a broken rear spring with high risk of tire puncture. Never driven off road or with heavy loads (heaviest thing in trunk has been my 50 lb dog). Vehicle was only 3 months out of 36 month warranty when this happened. Local Audi dealer and Audi USA failed to stand behind this repair which cost me over $2000 to fix at an independent garage. Online search noted other Audi Q7 with similar problems.
other 4 complaints shown
The auto brake suddenly braked hard and it was scary. The car reported a collision warning red light for a few seconds. Luckily, there was no car close behind me. While I was driving at about 70 miles per hour on the highway, there was no car in front of me to worry about. There was probably a car driving in the next lane. After the sudden brake, everything seemed to be back to normal. This type of sudden auto brake happened once in late 2019, on a local drive, I thought it was a falling leaf or something. But this time on the highway, there was nothing in front the car.
Drive System malfunction code appeared while driving. Engine then shut off immediately. Had it towed to Audi dealership. Fuel Pump and Fuel Pump Module Codes reported in diagnostics check: codes P3044, P1158, and P0148. There is a NHTSA campaign number 22V516 (Audi recall number 20DR) that has been reported on this same issue with the fuel pump, however, my model 2019 is one year shy of the 2020 Q7 to 2021 affected vehicle range. Asking NHTSA to look into other repeated fuel pump issues for the same model vehicle, but for 2019 models. I have read of other 2019 model fuel pump complaints that match the 2020-2021 recall. The 2019 models need to be included in the investigation and recall.
Filling up the tank registers only half a tank. It seems similar to this recall which wasn't for my car's year. NHTSA campaign number: 22V155
Backup camera malfunctions, often turns blank or fails to activate
electrical 2 complaints shown
While driving, the vehicle’s infotainment system suddenly froze and then rebooted on its own. During the reboot, the display was unavailable for several minutes, causing loss of access to navigation, vehicle status information, and warning messages while the vehicle was in motion. This occurred without warning and distracted the driver while driving, creating a potential safety risk.
I was going approximately 55 miles per hour in the center lane on the interstate. Shortly after shifting the car into sport mode, the vehicie had sequential malfunction notifications appear on my screen. The specific order is difficult to remember due to the rapidness of the whole situation. The malfunctions appearing on the screen over the steering wheel were: traction control malfunction, TPMS (tire pressure monitoring system malfunction, parking brake malfunction, automatic start/stop system: malfunction, start/stop system: malfunction, and a drive system: malfunction. The majority of these warnings said to please contact service. While the malfunctions appeared the engine of my car stopped working, acceleration stopped working, and the engine did not maintain the current speed. The veh
lighting 1 complaint shown
I am filing a complaint and request for a recall on 2019 Audi Q7's side marker light. This is 2019 Model Audi Q7.It has about 60K miles. I start getting a warning message pops up frequently saying "Right front side marker light faulty See owner's manual". Searching online it appears many user with same model years facing the same problem, but could be on the left side. Some say dealer will not cover the repair even with extended warranty. Repair cost ranges from $3000 to $5000. The part is around $30. Due to this What people would normally do is just disable the light with some diagnostic tools. This is against the safety requirement and extremely dangerous in my opinion. This is most likely manufacturer's faulty design or defects since it is so prevailing among car owners of same model.
powertrain 1 complaint shown
Tl* the contact owns a 2019 Audi q7. After stopping the vehicle, the contact was unable to shift the gear into park. The contact activated the parking brake and exited the vehicle to remove a child from the rear seat. He stated that the vehicle doors locked independently. The contact was unable to unlock the doors using the key fob. The local law enforcement was called to the scene and was unable to unlock the doors. Audi lynbrook (855 sunrise hwy, lynbrook, ny 11563, (516) 887-5300) was contacted and was able to instruct the police on how to manually unlock the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 5,765.
seatbelts 1 complaint shown
Seat belts are fraying. The seatbelt in the second row on the driver side cannot be used because it has frayed and the tear is halfway through the width of the seat belt. The same issue is developing in the 3rd row on the passenger side. Audi is trying to charge us $1700 to replace the seatbelt in the second row alone.
engine 1 complaint shown
under 60k miles and have a coolant pump leak/failure due to a faulty bearing with excess movement.
wheels 1 complaint shown
We have a new 2019 Audi q7 bought in december 2018 that has now 11900 miles on it. I noticed a few days ago that the front tires are completely damaged, for no apparent reason. The whole tires are damaged, not just one spot on the tire. They look as if someone used a cutter and cut them up and removed bits of the tire. If I had not looked at the tires and see the problem, I am afraid the tires would have blown up at some point.