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ProblemsByVin Index / 2019-BMW-X5 / COMPLAINTS
Full complaint record · NHTSA

2019 BMW X5 owner complaints

173 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.

other 5 complaints shown

12/22/2019 46,000 mi ODI #11290763.0

I was driving about 25 to 35 MPH when the emergency action system got activated that I was possibly going to get something in front of me there were no cars in front of the vehicle I almost got rear-ended and almost broke my finger on the steering wheel as it turned around. The vehicle stopped for absolutely no reason. It stopped like it was going to crash into something. This could've killed me as this was very dangerous. I have drop this off at the BMW dealer and they have no idea what happened.

12/11/2019 6,830 mi ODI #11288509.0

Sunroof exploded. On freeway driving approx 70 MPH. No debris in road, not near over pass, weather clear and 65 degrees. Loud bang like a gun shot, sun screen was closed so it kept most glass out of vehicle.

12/08/2025 ODI #11703805.0

I am reporting a recurring safety-related defect with the infotainment/iDrive head-unit in my 2019 BMW X5 xDrive40i. The central display repeatedly goes completely black or shows “No Signal” while the vehicle is otherwise drivable. When this happens, iDrive is unusable and I lose: 1. Rearview camera and visual parking aids 2. Parking sensor visuals 3. Navigation and key vehicle information 4. Access to settings that only exist in iDrive BMW service says this is due to the vehicle’s “age” and recommends a full head-unit (hardware) replacement at my expense, even though this is a software-driven system. A previous identical failure on this car resolved on its own with no hardware change, which strongly suggests a software/firmware defect, not a worn-out part. This problem is widespread, n

12/01/2024 ODI #11628160.0

Driver seat is ripped at the base interior The seat frame is not mounted to the base.

11/30/2024 ODI #11628013.0

Fuel door does not open. BMW is fixing it under warranty. Other vehicle owners may not have an extended warrants and this fix is expensive. Not being able to put gas in your car is a serious problem. Please look into this.

engine 4 complaints shown

37 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
12/26/2024 60,000 mi ODI #11632409.0

The contact owns a 2019 BMW X5. The contact received notification of NHTSA Campaign Number: 24V576000(Electrical System, Engine and Engine Cooling). The vehicle was taken to the dealer where it was discovered that the recall software update remedy could not be completed due to the telemarket control module failing and needing to be replaced prior to the recall remedy. The vehicle was not repaired. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 60,000. Parts distribution disconnect.

11/20/2025 80,000 mi ODI #11700510.0

The contact owns a 2019 BMW X5. The contact stated that while his wife was driving approximately 30-40 MPH, the message “Low Engine Oil” and to pull over to avoid engine destruction was displayed. The driver pulled over. The vehicle was towed to the dealer, where it was diagnosed, and determined that the internal parts of the oil filter made of plastic had deteriorated. The dealer determined that the engine needed to be taken apart to replace the filter. The vehicle was repaired. The manufacturer was notified of the failure and covered half the cost of the repair. The failure mileage was approximately 80,000.

11/18/2024 68,000 mi ODI #11626026.0

The contact owns a 2019 BMW X5. While the contact's wife was stopped and sitting in the drive-thru, the vehicle shut off. The vehicle was restarted; however, the vehicle failed to start as intended. In addition, the contact stated that the failure occurred while his minor children were inside the vehicle. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The contact received notification NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling). The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000.

11/18/2024 ODI #11626017.0

At 112,589 miles the oil level is never reaching full capacity, replaced oil levelling sensor, that did not resolve issue. Dealer stated oil pump starting to fail.

electrical 3 complaints shown

51 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
12/26/2025 ODI #11707097.0

The emergency call system and hands free microphone does not work due to the telematic control unit getting wet as a result of the shark fin antenna leaking. As a result I cannot rely on communication through this system in the event of an emergency which was one of the features that lead me to the decision to buy this car. The vehicle has been inspected by the dealer. The first warning lamp brought to the attention of the dealer in February.

11/21/2019 ODI #11281479.0

Intermittently and without explanation the vehicle cannot be started using normal procedure even though the key fob is on the driver's person. Since the vehicle was purchased new in april 2019, the dealership has had five opportunities to address this problem without success. I have been instructed that should the vehicle fail to start normally, retrieve the fob; lock and unlock the vehicle using the key fob and then start the vehicle using the fob which (dealership language here) has been "awakened." as a semi disabled 73 year old male this necessitates that I exit the vehicle and, in standing position, create the ability to remove the key fob from my front pant pocket in order to follow the procedure to "awaken" the key fob for purposes of starting the vehicle. I can think of any number

11/20/2025 ODI #11700689.0

The shark fin is leaking and can’t be in rain or drive in rain bc it can cause wires to catch fire or shorten out. I have two babies that are at risk every time I drive this car. It’s my only way to go and BMW won’t fix it and I can’t afford to fix it bc it’s over 3 thousand dollars.

powertrain 2 complaints shown

16 total in this category · severe · avg repair $2,500 · see powertrain cluster analysis →
12/05/2025 ODI #11703212.0

I am reporting a serious safety defect involving the oil pump assembly on my 2019 BMW X5 xDrive40i. While driving at low speed in normal conditions, a sudden dashboard warning appeared stating: “Engine oil pressure too low — stop carefully.” I immediately pulled over and shut off the engine. My vehicle had been serviced by an authorized BMW dealership less than one week earlier, and no faults or issues were identified. There were no warning signs or symptoms prior to the failure. An independent licensed repair facility inspected the vehicle after the incident and confirmed that the oil pump had failed due to a defective plastic internal component used in the pump’s design. The failed parts are available for inspection upon request. This failure created a significant safety risk, as sudd

12/02/2025 ODI #11702459.0

while stopped in traffic on a freeway in fast lane, the vehicle was in the "stop/go" mode. When I pressed the accelerator, the engine failed to start. On multiple attempts engine would not start and I could smell electrical burn. The CHP was on site and we attempted to push the car to the side and out of the fast lane. However, since the engine would not start, there was no way to shift the car into Neutral gear. This is a design flaw and could lead a serious injury of fatality if the drive is stuck on the freeway and unable to move car. Even with Tow Truck, the car had to be dragged onto the truck bed. This is related to recall no. 25V-644. The recall should be elevated to "critical" status.

airbags 2 complaints shown

10 total in this category · moderate · avg repair $1,100 · see airbags cluster analysis →
12/05/2023 ODI #11558575.0

This vehicle has only 36,000 miles, and there is a known issue with the knee airbags. See attached notice. My driver's side knee airbag warning light recently went on, but BMW refuses to remedy the problem. They should be required to recall and cover the cost of the repair.

11/22/2022 ODI #11494544.0

I received notification that my passenger restraint system has a malfunction. The car threw up a code, I received a phone call and text message from the dealer. I thought this was important so I took the car to the dealer. They said the detection mat needs replace and the cost would be $1811.00. The dealer asked me if something spilled on it? The answer was no. I believe this is a safety defect an a recall should be initiated!

body 1 complaint shown

3 total in this category · moderate · avg repair $1,500 · see body cluster analysis →
12/30/2022 ODI #11499524.0

Front Windshield trim panels gets loose from multiple places. I can hear wind noise inside the cabin clearly at speeds of 50 mph and higher. Its a known issue with 2019 BMW X5. Took it to dealer under warranty and decline to fix it.

steering 1 complaint shown

18 total in this category · moderate · avg repair $700 · see steering cluster analysis →
12/17/2025 ODI #11705716.0

Transfer case on 2019 X5,yes available for inspection upon request. At stop position making right turn or left turn the vehicle jutters,also in reverse. Yes - confirmed by the bmw service center who tried to charge for diagnostic fee. Manufacturer knows of issue on 2019 X5 models. Video of these transfer case issues all over online in videos. Issue started about 6 - 9 months ago.

brakes 1 complaint shown

4 total in this category · severe · avg repair $450 · see brakes cluster analysis →
12/16/2025 ODI #11705465.0

Parking brakes can only be applied but cannot be released due to faulty design of the parking switch. This will cause the vehicle not able to move or be towed in an emergency especially when an engine failed to start. This problem confirmed by an independent repair shop and also has highlighted in several BMW group chats.

lighting 1 complaint shown

3 total in this category · moderate · avg repair $250 · see lighting cluster analysis →
11/27/2024 ODI #11627711.0

Factory seal on headlight assembly weakens causing headlamp to retain water

Showing 300 of 173 total complaints. The full federal record is available at nhtsa.gov/vehicle/2019/BMW/X5#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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