Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how
full bulletin at NHTSA ↗2019 Ford Fusion electrical problems
moderate Owners of the 2019 Ford Fusion have filed 70 NHTSA complaints about the electrical at roughly $850 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See electrical across all vehicles →
Complaints
70
Recalls
0
Avg fix
$850
| Model year | electrical complaints |
|---|---|
| 2015 Fusion | 91 |
| 2016 Fusion | 130 |
| 2017 Fusion | 103 |
| 2018 Fusion | 21 |
| 2019 Fusion (this page) | 70 |
| 2020 Fusion | 27 |
2fires
1injury
When does it fail?
Of the 70 electrical complaints filed for the 2019 Ford Fusion, here's the actual mileage breakdown — failures cluster heaviest at 25,000-50,000 mi.
0-25k
25-50k
50-75k
75-100k
100-125k
125-150k
150k+
Each bar shows the share of total complaints filed at that mileage range. Peak failure window highlighted. Some owners report problems earlier; some make it well past 150,000 miles symptom-free. Maintenance habits and driving conditions shift the curve as much as mileage alone.
What stands out
Owners have filed 70 electrical complaints with NHTSA against this vehicle, but no formal recall covers the issue — the federal record reflects what manufacturers have admitted, not everything owners are reporting.
Electrical accounts for 19% of all owner complaints filed against this vehicle, across 8 categories tracked.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering electrical on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern.
full bulletin at NHTSA ↗Various 2019-2024 Ford and Lincoln vehicles equipped with SYNC 3 may experience a partially or fully black center display screen at start-up using Apple CarPlay or Android Auto. This does not affect rear camera operation. This may be due to interference from the phone being connected into the media hub using a universal serial bus (USB) cable during SYNC system boot up. To correct his condition, advise the customer to disconnect the USB cable from the phone. If the center display screen displays normally, reconnect the phone. If the concern persists, disconnect the phone from the USB cable, cycle the ignition off and open the driver's door so the interior lights come on. Close the door, star
full bulletin at NHTSA ↗Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module (APIM) software.
full bulletin at NHTSA ↗In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
The 2019 Fusion electrical system is plagued by an unresolved fire safety recall (23V440/23S33) issued June 2023 for the Battery Energy Control Module (BECM), which Ford has failed to remedy for over 18 months. Owners report being instructed not to charge plug-in batteries due to fire risk in the trunk area, rendering the vehicle's primary selling point unusable. Multiple vehicles have caught fire or filled with smoke, with one incident requiring fire department response.
Beyond the recall, owners encounter recurring "See Manual" messages with hybrid battery shutdowns, rapid 12-volt battery discharge requiring replacement every 3 days, and complete loss of electrical power at highway speeds—all leaving vehicles immobilized. The infotainment system frequently goes black, backup cameras malfunction, and Bluetooth connectivity fails. One owner reports engine failure requiring $11,000 replacement following a $5,000 timing chain repair, citing known Ford Technical Service Bulletins.
Ford's response has been consistently evasive: corporate customer service admits "we have no fix," dealerships claim parts are unavailable (with sales halted on some inventory), and owners report refusal of loaner vehicles, lump-sum buyback offers that don't cover depreciation, and a buy-back program that ended without notification. Several owners remain unable to sell or use their vehicles over 20 months after recall notice.
Same Ford Fusion electrical reports on nearby years: 2016 · 2017 · 2018 · 2020
Failure modes owners describe
Battery Energy Control Module (BECM) overcharging and fire risk
Excess voltage and current flow through the BECM causes potential for vehicle fire in trunk area, particularly during regenerative braking or AC charging. Owners report being advised not to charge vehicles since July 2023 recall (23S33/23V440) due to fire hazard, with no remedy available as of early 2025.
When: Ongoing since June 2023 recall notice; fires reported minutes to hours after charging attempts or during normal driving
Symptoms owners cite: Smoke in cabin and trunk; Vehicle fire in trunk area; Popping sounds from vehicle; Red triangle warning light and 'Stop Safely Now' message; Inability to charge plug-in battery safely
Codes mentioned: 23V440, 23S33
Repairs/costs cited: Recall interim repair performed at some dealerships, but final remedy parts unavailable as of complaint dates through early 2025. One owner reported interim repair completed but vehicle still cannot charge.
Recalls/TSBs owners mention: Ford issued recall 23S33/23V440 in June 2023 advising against charging vehicles until remedy available. Ford offered buyback program (ended July 1, 2025, per one complaint) but buyback offers do not cover depreciation. Some owners report Ford stating no fix available until late 2024 or end of 2024, later extended with no firm date given.
Loss of motive power and power steering failure
Vehicle loses all electrical power and motive capability while driving at highway speeds, causing loss of instrument panel illumination, power steering, and brake assist. Related to BECM degradation under recall 23V440. One incident involved vehicle stopping while being loaded onto tow truck, then cabin filled with smoke and fire in trunk.
When: At 65 mph (one incident), 55 mph (one incident); also while parked or during low-speed operation
Symptoms owners cite: Complete loss of electrical power; Loss of motive power; Power steering failure; Brake system failure; Instrument panel goes dark; Vehicle becomes immobilized; Check engine light (code P0B24 reported: 'Hybrid Battery A voltage unstable'); Red triangle warning light; 'Stop Safely Now' message before power loss
Codes mentioned: 23V440, P0B24
Repairs/costs cited: Dealers unable to duplicate failures in shop. Recall parts unavailable. One vehicle remained in dealer possession for inspection with no repair completed.
Recalls/TSBs owners mention: Recall 23V440 issued June 2023. Ford advised against using charging system. No remedy parts available. Ford stated via customer service 'we have no fix for this' as of January 2024.
Persistent 'See Manual' warning and hybrid battery shutdown
Recurring 'See Manual' message appears intermittently while driving, causing hybrid battery to completely stop working even when charged. Message resets on next vehicle start. More frequent in cold weather. Check engine light (P0B24) appears simultaneously.
When: Intermittent, more frequent in cold weather
Symptoms owners cite: 'See Manual' message on display; Hybrid battery stops working despite being charged; Check engine light with code P0B24; Engine shutter and pinging when turning off engine; Rough shifting at low speeds and speed changes; Inconsistent braking requiring harder depression of brake pedal; Sudden lurching forward during acceleration
Codes mentioned: P0B24
Repairs/costs cited: Ford Dealer (Norm Reeves, Cerritos, CA) diagnosed 'Hybrid Battery A voltage unstable' on 12/21/23. Dealer confirmed no fix available.
Recalls/TSBs owners mention: Known recall (23V440) with no fix. Dealer stated Ford corporate office has not authorized loaner or rental car. Ford corporate (called 1/15/24) stated 'we have no fix for this.'
12-volt battery rapid discharge
Electrical system constantly discharges main 12-volt battery. If vehicle not started within 3 days, battery dies and requires dealer replacement. Problem recurs repeatedly even after battery replacement. Remote start feature limited to 2 activations before manual start required.
When: Continuous; battery dies approximately every 3 days if vehicle not started
Symptoms owners cite: Rapid 12-volt battery discharge; Vehicle fails to start after 3 days of non-use; Red triangle Master Warning Light illuminated when attempting to start; No warning lights before failure
Codes mentioned: 23V440
Repairs/costs cited: Battery replacement performed multiple times at Ford dealer, but failure recurs. One owner reports needing battery replaced with 7,800 miles on vehicle.
Recalls/TSBs owners mention: Ford acknowledges problem but refuses to remove 2-start limit on remote start feature via software update. Ford stated 'Engineers won't remove the two start limit' and refuses to explain why. No further response to owner inquiries.
Loss of acceleration at highway speeds
Vehicle unexpectedly loses ability to accelerate while driving at speeds above 45 mph on highways. Issue correlates with collision detection feature showing as 'NOT FUNCTIONING' on display. Resolves after safely exiting traffic and restarting vehicle. Dealership cannot duplicate failure and refuses to honor extended warranty, instead requesting owner pay out-of-pocket for parts replacement.
When: Intermittent, at speeds greater than 45 mph on highways, first noticed 4+ months after 2023 theft recovery and repairs
Symptoms owners cite: Loss of acceleration capability; Collision detection feature shows 'NOT FUNCTIONING' on display (initially, then stopped appearing); Vehicle becomes stranded in traffic
Repairs/costs cited: Dealership visited twice, states 'cannot duplicate,' refuses to honor extended warranty. Vehicle previously had half engine replaced (2019) and multiple cosmetic repairs (2023 post-theft recovery).
Recalls/TSBs owners mention: None documented. Dealership unwilling to assist under warranty.
APIM module infotainment system malfunction
APIM module software glitch causes infotainment screen to go black or blank, backup camera to remain on screen after use, screen unresponsiveness, and system failing to remember paired Bluetooth devices, navigation presets, or previous destinations. Screen drains 12-volt battery by staying on after vehicle shut-off. Navigation system automatically starts with route to owners' parents address on each ignition cycle.
When: Every ignition cycle; backup camera fails to turn off after reversing
Symptoms owners cite: Black or blank infotainment screen; Backup camera stays on screen after reversing; Screen unresponsive and unusable until next ignition; Bluetooth device pairing not remembered; Navigation presets not remembered; Previous navigation routes not remembered; Navigation automatically launches with specific stored route; 12-volt battery killed by screen staying on after vehicle off; Rear-view camera activates while in drive; Instrument panel acts erratically
Repairs/costs cited: Recall issued for APIM module software glitch (not all VINs), but owner's VIN not specifically covered by recall. One owner reported dealer diagnosed APIM failure at 19,000 miles but vehicle not repaired.
Recalls/TSBs owners mention: Recall exists for APIM module software glitch causing infotainment distraction while driving. Manufacturer referred at least one contact to NHTSA Hotline for assistance rather than providing remedy.
Engine damage from oil pan leak and coolant intrusion
Oil pan leak causes timing chain to skip, requiring $5,000 timing chain replacement. Subsequently, engine coolant leaks into cylinders causing cylinder 4 misfire and requiring full engine replacement ($11,000). Both failures documented in Ford Technical Service Bulletins on Ford website, indicating known quality issues. Owner alleges Ford knowingly sold vehicles with QA defects and refuses to assist.
When: During normal operation; misfire incident at approximately 55 mph on freeway
Symptoms owners cite: Severe shaking while driving at highway speed; Cylinder 4 misfire detected; Engine coolant leaking into cylinders; Engine requires complete replacement
Repairs/costs cited: $5,000 timing chain replacement due to oil pan leak skip; $11,000 engine replacement required due to coolant intrusion. Issues covered under Ford TSBs on Ford website.
Recalls/TSBs owners mention: Ford refuses to assist. Owner reports Ford was deceptive in selling vehicles with known QA issues and refuses accountability.
Camera system failures (front and rear)
Front camera frequently unavailable despite multiple dealer visits unable to identify issue. Rear (backup) camera intermittently unavailable, shows black screen, cuts out mid-use, or fails to activate. Wiring harness and camera hardware verified intact in good condition. Recall exists for this issue on other Ford vehicles.
When: Intermittent; rear camera issues recent
Symptoms owners cite: Front camera unavailable; Rear camera unavailable or intermittent; Rear camera screen black; Rear camera cuts out after working; Rear camera fails to activate
Repairs/costs cited: Multiple dealer visits for front camera with no issue found. Rear camera wiring harness and camera hardware verified intact and in good condition by owner.
Recalls/TSBs owners mention: Recall exists for camera issue on other Ford vehicles but this VIN not addressed.
Trunk latch independent opening
Trunk opens by itself without warning while vehicle is parked or in operation. Owner made dealer appointment for inspection.
When: Intermittent, while parked and during operation
Symptoms owners cite: Trunk independently opens without warning
Repairs/costs cited: Not yet repaired. One incident at approximately 36,000 miles.
Recalls/TSBs owners mention: None; manufacturer not yet notified as of complaint date.
Electrical system complete shutdown while vehicle loaded on tow truck
Vehicle stopped accelerating at low speed with warning message 'Stop Vehicle Safely Now,' all dashboard lights flashed. Next morning, while being loaded onto tow truck, vehicle cabin filled with smoke, trunk filled with smoke, fire started. Fire department responded and extinguished fire. Vehicle has fire report, video, and photo documentation. Case opened with Ford (CAS-40994553-Q9P8R4) but referred to office of general counsel with no customer contact made over one month.
When: Initial loss of acceleration at undisclosed low speed; fire during next morning tow truck loading
Symptoms owners cite: Loss of acceleration; Popping sound heard from vehicle; All dashboard lights flash simultaneously; 'Stop Vehicle Safely Now' message displayed; Cabin fills with smoke; Trunk fills with smoke; Vehicle fire in trunk
Codes mentioned: 23V440
Repairs/costs cited: Vehicle involved in fire; fire department extinguished. Fire reports, video, and photos exist.
Recalls/TSBs owners mention: Case CAS-40994553-Q9P8R4 opened with Ford, referred to office of general counsel. Customer states no contact made and unable to reach general counsel office. Customer service states only able to note calls but cannot provide information beyond that.
Synthesized from 70 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 2 most recent
The contact owns a 2019 Ford Fusion. The contact stated while driving at various speeds, the vehicle stalled. The contact stated that on several occasions the vehicle failed to start. The vehicle was taken to the local dealer who replaced the battery, but the failure persisted. The vehicle was taken back to the dealer who was unable to determine the cause of the failure. The vehicle was not…
1. What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The Hybrid system/battery caught fire. The vehicle is with the Insurance company Allstate, I believe should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? Answer: The vehicle caught fire after just dropping my kid in to…
Had electrical trouble with your 2019 Ford Fusion?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the electrical problem on the 2019 Ford Fusion?
It's a documented issue but not catastrophic. 70 complaints have been filed. Repairs average $850 and most owners catch it before it causes a breakdown.
At what mileage does the electrical typically fail?
Based on the 70 complaints filed, electrical issues most often appear around 39,555 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $850 for electrical repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to electrical?
No active recalls currently cover electrical issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2019/Ford/Fusion.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.