2019 Jaguar I-PACE owner complaints

See attached narrative over JLR North America handling of recall H514 for the 2019 Jaguar I-Pace problem.

The contact owns a 2019 Jaguar I-Pace. The contact stated while driving at various speeds, the driving range mileage was reduced abnormally. The contact stated that upon charging the vehicle, the battery charge failed to exceed 74 percent on several occasions. The contact stated that while going on a 90-mile road trip, the driving range was 170, and the vehicle shut off while driving 65 MPH with low-power Eco Mode displayed. The vehicle failed to restart and was pushed to the side of the road. The messages "Battery Fault" and "Restricted Performance" were displayed. The vehicle was towed to the charging station of the motel where the contact was staying. The vehicle was then towed to the local dealer, where Jaguar Campaign Number: H514 was performed. The contact stated that upon attempting

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the battery warning light remained illuminated, and the vehicle would not properly charge. The battery was replaced but the failure persisted. The failure mileage was 9,000. VIN tool confirms parts not available.

The contact owns a 2019 Jaguar I-Pace. The contact stated that the battery traction warning light was illuminated. The vehicle was taken to the dealer and was diagnosed, and the failure was linked to NHTSA Campaign Number: 23V709000 (Electrical System) however, the vehicle was previously repaired under the recall and was unable to receive a second free repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 8,117.

The vehicle is in an unsafe condition for fire risk. It is currently parked and unusable. Jaguar was unable to apply the specified charge limitation when delivered to the Dealership for the interim safety measure. Jaguar is ordered to buyback this vehicle, but has not performed any contact for months sine the vehicle was brought in to the dealer. Repeated calls to Jaguar USA customer service has continuously repeated that they cannot provide any service or information. They state there will be a group created in the future for the service. NO INFORMATION or guidance is published for the buyback purchase amounts. Currently, I DO NOT have a vehicle that can be driven and I do NOT have a loaner vehicle.

Multiple recalls for this VIN. My vehicle has had 2 recalls. H415 fault has occurred 2x. Starting with Recall H441: I was NEVER informed that there was a FIRE/safety hazard due to a recall. Safety Risk/Repair on Jags site read "A vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage", & "This software provides an enhanced level of driver warnings in relation to battery condition and where the software determines a risk exists, the High Voltage battery charging capacity is limited to 75%" which happens to be 5% over the warranty degradation threshold. Aside from never receiving any recall notice, when i got my car back, they never said ANYTHING about these dang

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 23V369000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and opened a case. The contact had not experienced a failure. Parts distribution disconnect.

My 4-month-old car's brakes failed to operate while traveling at 60mph in the fast lane of the freeway. Fortunately I was able to turn on hazard lights and coast across the freeway to the hard shoulder where the car rolled to a stop. The problems began earlier in the day when the car reported "reduced brake pedal feel, ok to drive with caution. Later in the day a message reported "aspc not available." at this point I called the dealership who advised us to bring it in the next day. Some time after this alert we received a series of rapid messages - "traction control offline" "emergency braking assist offline - ok to drive with caution" and several others which I don't recall. The final warning was "gear box fault" - at this point I thought it wise to pull over, but when I tried to use the

Forced Recall/Reprogram reduced car battery range by 20%

The contact owns a 2019 Jaguar 1-Pace. The contact received notification of NHTSA Campaign Number: 24V085000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle failed to fully charge. The contact stated that a traction battery fault detected message was displayed. The contact stated the failure was related to NHTSA Campaign Number: 24V633000 (Electrical System). The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was contacted and filed a claim. The approximate failure mileage was 11,000.

Front and rear cameras inoperative below 32F. This happens every winter. Car parked in warm garage overnight. Back out and drive sufficient miles (at least 10?) and find cameras "unavailable" per display message. Cameras in side mirrors work though. The lack of the back up camera violates the FMVSS requirement for the camera to activate within 2 seconds of reverse engagement. I have not yet reported this to the dealer as it requires cold weather conditions to reproduce.

I received a Recall Notice dated 7/18/2023. I reached out to the manufacturer to obtain the new battery. As requested, I took the vehicle to my local dealer at which time they verified with corporate that my car needed the new battery as noted. I was told that the car could catch on fire because of the faulty battery. I was, of course, afraid to drive the car with me or passengers. I made many calls and sent emails to two different corporate reps at Jaguar. Many calls were not returned and emails were not answered. I believe that my local dealer also reached out to corporate in my behalf. I was advised that the car should not be garaged or close to any structures. Because of this, my car was moved to the street. Jaguar never got back to me to send the new battery to my local dealer for

The vehicle has experienced the Traction Battery Fault three times, which is the warning signal provided when there is a main battery fault situation. During the latest incident, the warning appeared and shortly afterward the vehicle emitted white smoke with an electrical odor and crackling from the front undercarriage. Emergency services were contacted through 911, and firefighters disconnected the 12V battery to stabilize the vehicle. Two previous traction-battery-related repair attempts were performed by Jaguar, and a third repair is currently underway. The repeated failure of the high-voltage traction battery system represents a potential fire risk and electrical hazard. I am reporting this incident to ensure NHTSA is aware of this high-voltage safety defect.

The BCCM in a high number of 2019 Jaguar iPace cars are going bad. The BCCM is the main charging component of the vehicle that controls the electrical system and creates a huge hazard and series of malfunctions when it goes bad. It renders the car immobile and you can not charge it. The dealerships and Jaguar North America refuse to recognize this. There is a significant backorder of these parts because of this issue and the dealership mentioned to me that they see this issue ALL THE TIME. Jaguar should be recalling this part for those of us, like myself, whose car is out of warranty.

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Electric system did not start (happens repeatedly) but now got a warning that brake function was impaired. Attempting to backup did not trigger backup camera nor were rct sensors activated. The rear traffic sensors not working has happened multiple times and once, it showed all clear and then suddenly a car appeared in the backup camera. Sensors never went off and if I wasn't paying attention, an accident would have occurred. Blind spot monitoring has the exact same challenge multiple times when on the highway and is very unreliable. Of course that's true for almost the entire electrical system in this vehicle.

On three separate occasions, two with my wife, and once with me, the car suddenly accelerated as if the accelerator was depressed to the floor even though our feet were no on the accelerator. With my wife driving, she was pulling into parking spaces going 5mph or slower. I was coasting downhill at 40mpg when the car accelerated and the brakes did not respond. We reported each incident to the dealer who said they relayed the information to Jaguar technical support. In all cases Jaguar said they could not find anything wrong with the car and want us to continue to drive it. The last time they asked the dealership to drive the car for 100 miles. We are now afraid to drive the car for fear we will hit and injure some innocent party or harm our selves.