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ProblemsByVin Index / 2019-MERCEDES-BENZ-C-CLASS / COMPLAINTS
Full complaint record · NHTSA

2019 Mercedes-Benz C-Class owner complaints

73 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

other 4 complaints shown

12/27/2019 11,550 mi ODI #11291475.0

The panorama sunroof exploded, no other cars near me, no rock hit it no big bump in the road, it just exploded...was traveling at normal highway speed, and it sounded like the car had exploded, very scary, and if the inside cover had not been closed would have had glass shards rain down on me and possible get in my eyes...Mercedes needs to address this problem right away before people get into accidents when this happens.

11/16/2024 ODI #11625732.0

The manufacturer recalled car due communication module's SIM card software problem more than 2 years ago. I went to the dealer where I bought the car and also contacted the manufacturer several times but still have not been able to solve the problem.

11/11/2024 ODI #11624574.0

I was leaving a gas station after pumping gas, and as I began to turn onto the road my car failed to respond in any way. It would not accelerate or break, the wipers suddenly came on and the headlights and emergency lights began blinking off and on. I was 1/2 second from being t-boned in the driver-side door by an oncoming Ford F350. The Ford F350 driver lost control of their vehicle trying to swerve to avoid hitting my car and did a 360-degree turn in the middle of the road, almost being hit multiple times by other vehicles because the Ford F350 ended up in the lane of oncoming traffic. Only by the Grace of God no one was seriously injured or killed. The SC State Trooper coincidently witnessed the incident and said I should contact the NHTSA, to report what happened when I understood wh

11/09/2025 ODI #11698435.0

I think the recall is on communication software. I contacted Mercedes Benz many times in the past 2 years. Mercedes Benz asked its dealer to do the recall but dealer said they cannot do it. Mecedes Benz also said their software supplier had not found a solution yet.

body 3 complaints shown

6 total in this category · moderate · avg repair $1,500 · see body cluster analysis →
12/12/2025 43,000 mi ODI #11704696.0

The contact owns a 2019 Mercedes-Benz C300. The contact stated that the convertible top support were fraying. The contact stated the parts were almost the thickness of a shoelace and enabled the convertible top to fold correctly when the top was folding down. The contact stated that the Part Number was A2057780500. The contact had taken the vehicle to a local dealer, where it was diagnosed, and the dealer determined that the entire convertible top needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure, and the contact filed a case. The failure mileage was approximately 43,000.

11/27/2021 ODI #11441801.0

2019 Mercedes C300 sunroof exploded while driving 60 mph on highway.

10/06/2025 ODI #11691716.0

I was driving on the hwy 94 in Minneapolis and I had the cap to my sunroof fly off on the freeway. There’s a recall out on the sale vehicle but 4matic but not on my vin number. This is a huge safety issue and it’s been happening to quite a few people I know. No one was injured and it didn’t cause damage to any other vehicle but when I brought it into the shop they said the recall that was on this part was not for my exact vehicle.

wheels 2 complaints shown

5 total in this category · moderate · avg repair $400 · see wheels cluster analysis →
12/20/2022 ODI #11498249.0

I drive 40-50 miles per day in this vehicle. I noticed a wobble develop last week, so I stopped into a local service shop to see if maybe a tire weight fell off. They brought me into the garage and spun all four tires individually in front of me...Every one of them was no longer a circle, more oval shaped. All four rims lost their shape. I drive this car on a highway to work every day with occasional potholes and rough concrete connections, but nothing notable over the last 11k miles I have put on the car in 8 months of ownership. The wheel repair shop who rolled them back in to shape told me "Mercedes-Benz and BMW are our most frequent customers" either for dents, cracks, or curb rash. He even went on to say "AMG rims may be the softest on the road. Even a speed bump going a little too fa

12/07/2022 ODI #11496477.0

This is actually the second time I met the issue within the four years I own the car. After some researches, I decide to file this complain so some 3rd party can investigate into it. I have a Mercedes AMG C63s 2019 version with 19 inch OEM wheel. Firstly, it was a low tire pressure light. The dealership confirmed the tire was fine and there was actually a crack on the inner portion of the wheel that was causing the tire to leak air. I did not remember hitting a pothole or anything, and the tire showed no signs of damage so the wheels must be defective. But the dealership did not recognize it and would charge $1500/wheel to replace it. Please investigate into the Mercerdes AMG C-class OEM wheel rim as I also saw tons of people complaining this issue in a MB forum. The tricky part is that

fuel system 2 complaints shown

5 total in this category · moderate · avg repair $1,200 · see fuel system cluster analysis →
12/08/2023 25,751 mi ODI #11559107.0

The contact owns a 2019 Mercedes-Benz C300. The contact stated that the vehicle would shut off soon after being cold started with several unknown warning lights illuminated. The vehicle was towed to the dealer where a diagnostic test was performed. The diagnostic test showed that the fuel pump was defective and needed to be replaced. The contact drove the vehicle for a few days after the diagnostic test but experienced the failure a second time. The vehicle was then towed to an independent mechanic for a second opinion where the contact was given the same diagnostic result; however, the contact was informed that the vehicle was included in NHTSA Campaign Number: 21V961000 (Fuel System, Gasoline). The contact went back to the dealer but was informed that the vehicle was not included in the

11/12/2024 34,945 mi ODI #11624818.0

The contact owns a 2019 Mercedes-Benz C300. The contact stated while driving, the vehicle failed to exceed 15 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The vehicle was scanned, and the mechanic retrieved fault codes indicating a failure with the high-pressure fuel pump. The contact was informed that the high-pressure fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 34,945.

steering 2 complaints shown

5 total in this category · moderate · avg repair $700 · see steering cluster analysis →
12/08/2023 ODI #11559214.0

On Tuesday, the steering wheel failed to operate while making a left turn. While making a left turn the steering wheel locked and the brakes did not function to stop the vehicle. The vehicle continued to steer to the left and I almost hit another vehicle head on. What stopped my vehicle was the emergency brake system activated by almost hitting the other vehicle head on. They luckily saw me head on and tried to quickly move out the way. This happened two times the second time Thursday, there was a school bus to the left of me my car. I was not making a left turn but on a road that the curve went left and the steering wheel locked in that position. My wheel was locked and failed to stop for about 45 seconds with no car in front to trigger the emergency brakes. Immediately to my left was a

09/21/2020 17,506 mi ODI #11360247.0

Tl* the contact owns a 2019 Mercedes-benz c300. The contact stated that whenever the steering wheel was turned left or right, there was a grinding sound coming from the steering wheel. The contact contacted Mercedes benz of brooklyn (1800 shore pkwy brooklyn ny 11214; (718) 258-5100) who stated they were aware of similar issues however, there was no recall. The vehicle had not been diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that the failure was typically caused by an impact. The manufacturer had not inspected the vehicle. The approximate failure mileage was 17,506.

engine 2 complaints shown

10 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
11/22/2024 32,000 mi ODI #11626838.0

The contact owns a 2019 Mercedes-Benz C300. The contact stated that the "Service Engine Soon" warning light was illuminated. The contact restarted the vehicle several times; however, the warning light remained illuminated. The vehicle was taken to an independent mechanic who retrieved DTC code: P0600 -which was related to the secondary oil pump. The vehicle was then taken to another dealer where the contact was informed that the vehicle could be repaired at that location; however, the contact was later informed that the dealer did not have the part needed to service the vehicle and referred the contact to another dealer. The vehicle was taken to a dealer where another diagnostic test was performed, and the dealer confirmed the failure. The contact was provided an estimate for the repair bu

10/13/2023 ODI #11549824.0

When depressing the throttle, occasionally there is no response form the engine or a significant delay coupled with erratic engine revving behavior. When this happens the car has no drive power, but power brakes and steering are unaffected. The engine sits at idle speed. This has happened on multiple occasions when in or crossing traffic. The issue may present and then disappear after 15-45 seconds with no other action being taken.

electrical 2 complaints shown

12 total in this category · severe · avg repair $850 · see electrical cluster analysis →
10/11/2019 ODI #11267955.0

Tl* the contact owns a 2019 Mercedes-benz c300w4. The contact received notification of NHTSA campaign number: 19v586000 (electrical system). The contact stated that Mercedes-benz of caldwell (located at 1230 bloomfield ave, west caldwell, nj 07006, (973) 227-3600) exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.

10/04/2025 ODI #11691362.0

I am writing to formally report an ongoing issue and safety concern with my vehicle. Since the day I purchased the car, I have experienced numerous mechanical problems and have spent a significant amount of money on repairs. In August, I had to take my vehicle to a local repair shop three times due to persistent issues. The car was also towed by AAA three separate times for safety reasons. My main concern is that the vehicle hesitates during acceleration and feels sluggish while driving, which creates a serious safety risk on the road. I contacted Mercedes-Benz and filed a claim regarding this issue; however, I have not received any meaningful assistance or resolution. I am requesting that this matter be re-evaluated and properly addressed as soon as possible, as my safety and the reliab

powertrain 1 complaint shown

4 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
12/22/2025 ODI #11706568.0

This vehicle was brought to an authorized Mercedes-Benz dealership for regularly scheduled maintenance. Shortly after this service, the vehicle began experiencing significant issues including difficulty accelerating, engine hesitation while driving, and noticeable shaking at idle. This car has never overheated. The vehicle was returned to the dealership for inspection. The dealership diagnosed a cracked cylinder head and advised that the repair requires replacement of the cylinder head at an estimated cost of approximately $11,000. The failed component is available for inspection and the vehicle is currently at the dealership. The vehicle has approximately 46,000 miles, has been regularly maintained, garaged, and driven under normal conditions. These symptoms created engine performance

seatbelts 1 complaint shown

6 total in this category · moderate · avg repair $500 · see seatbelts cluster analysis →
11/03/2022 ODI #11492140.0

1) seatbelt not retracting to proper position causing breakage 2) belt stopper broke off 2x. Replaced 1x and broken again

brakes 1 complaint shown

4 total in this category · severe · avg repair $450 · see brakes cluster analysis →
10/06/2020 6,300 mi Crash ODI #11363111.0

On september 5th around 4:30 pm, I made a complete stop at a red light, on the intersection of sykes creek pkwy and sr 520 in merritt island, florida. Weather was perfect no rain or wind. I applied the brake hold feature and lifted my foot off the brake pad. About 3 minutes passed and suddenly the engine turned on and the car moved and collided with the car in front of me and she hit the car in front of her. It was not hard hit as evidenced by the minor scratch on my front bumper (car #3) and another minor scratch on the car in front of me (car #2), and no sctraches at all on the car in front of her( car #1)

Showing 300 of 73 total complaints. The full federal record is available at nhtsa.gov/vehicle/2019/Mercedes-Benz/C-Class#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-07-15. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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