The car was last driven 9/16/2020 around 5:30pm. It had approximately 90 miles left as an estimated battery charge. It was parked in my driveway. On 9/17 3:20pm or so I walked out of my house and smelled something burning. I opened the car door and heard an alert and the display said electrical system error. I tried turning the car on and off a few times, noticed a light smell inside the car. I continued to get the electrical error message. I called for vw roadside assistance, took the car seats out, and while waiting to be connected to roadside assistance I heard a small pop sound and a little smoke come from the hood area. My husband called 9-1-1. Within about 5 minutes, we heard more popping, saw more smoke, and then saw flames coming from beneath the car. A fire engine arrived an
2019 Volkswagen e-Golf owner complaints
6 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Listed by category, newest first within each section.
electrical 2 complaints shown
High voltage component, onboard charger, failure caused an electrical fire contained inside the case. It is available for inspection. Unclear on safety concerns. Taken to dealer and a second repair shop and they were unable to identify the issue. I opened the onboard charger and found the evidence of the fire. Has not been inspected by anyone. No warning lights were present before or after the incident.
other 2 complaints shown
Car would not start and gave a "Error: Electrical system. Stop!" Warning in the dash. Volkswagen tells me it needs a battery replacement.
The charging pin actuator fails, preventing the vehicle from charging. This was confirmed by the dealer. I had brought the vehicle in multiple times before for the same symptoms.
powertrain 1 complaint shown
I am the owner of a 2019 Volkswagen e-Golf with only 52,000 miles. Recently, an abnormal noise appeared coming from the gearbox during energy regenerative braking. I looked up online and found it's a common problem in Volkswagen e-Golf model. https://www.myvwegolf.com/threads/egolf-scraping-sound-when-driving-in-neutral-coasting-or-regen-braking.16708/ The issue was diagnosed as an internal failure in the motor/gearbox assembly, requiring a complete replacement of the unit. I can't imagine if the part die during driving on highway.
seatbelts 1 complaint shown
we bought this car certified pre-owned from a dealership last spring. The drivers seatbelt seems to latch but when you pull on it you discover it is not. So it gives the illusion of being latched when it is now, which obviously is very dangerous