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ProblemsByVin Index / 2019-VOLKSWAGEN-JETTA / COMPLAINTS
Full complaint record · NHTSA

2019 Volkswagen Jetta owner complaints

533 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

powertrain 6 complaints shown

159 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
12/31/2020 2,000 mi ODI #11385811.0

Transmission is making this awful grinding noise and when it makes the noise the vehicle has little power to accelerate. The dealership said this was normal. Ive never had a car make such an awful noise from the transmission causing it to lose power. This has been happening since 2000 miles it never did that prior to the 2k mile mark. The car has 6800 miles on it and it does this everytime I drive now.

12/31/2018 ODI #11164269.0

Tl* the contact owns a 2019 Volkswagen jetta. While driving 25 MPH or higher, the contact heard a loud buzzing and grinding sound coming from the transmission. The contact took the vehicle to sunrise Volkswagen (931 sunrise hwy, lynbrook, ny 11563, (516) 596-5970) to have the transmission checked, but an appointment could not be made until january 18, 2019. The manufacturer stated that they would contact NHTSA. The failure mileage was 250. *dt consumer was told by the dealer no "repair" would be needed that they felt it is normal. *jb

12/28/2019 ODI #11291791.0

On dec 14, 2019 I purchased a new 2019 vw jetta sel from a vw dealership. The car had only 7 miles on it. The day after I purchased it, I noticed a consistent grinding, growling or rubbing noise when traveling at lower speeds. The car seems slow, like it's not shifting properly. It happens all day long, every time I drive it. I took it into the dealership where I bought it & I was told this is a normal sound. It doesn't seem right to me, I'm afraid to drive the car on the freeway. Brand new car! Then I got on the internet today only to find out that there is a big problem with 2019 vw jettas - maybe the transmission or the torque converter.

12/26/2019 ODI #11291283.0

2019 jetta s. 8spd auto. Grinding noise from 4-6th gear. 15-25 MPH. Lack of power and not feeling comfortable driving the car under heavy acceleration or load.

12/19/2019 ODI #11290054.0

I recently started a lease for a 2019 jetta se. I started to notice a strange sound like scrapping and grinding as the car accelerated and particularly around the 20-30 MPH mark. It is almost like a shallow howling and seemingly from the transmission. Please also note that I brought the car new about 25 miles on it and the noise started almost instantly. The vw dealership I went to gave no good resolution and informed me that the noise was 'normal' of this transmission. A noise coming from the transmission of a new car should never be taken as 'normal'. I have enjoyed driving the 2017 model the last 3 prior years and am very disappointed with this response and the way the vehicle is functioning. I hope vw does the right thing with either a proper fix or a recall. I am very concerned about

12/17/2019 ODI #11289692.0

Random short grinding sound around 25-35mph in 5th gear or in reverse when at low RPM (1,200). Sounds like it is coming from the transmission area/torque converter. Vehicle in motion going straight or turning when this occurs.

engine 3 complaints shown

61 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
12/29/2025 ODI #11707428.0

Miles on car 79,000 December 1, 2025 Car started to slow down while driving on bay bridge, San Francisco speed went suddenly from 55 miles an hour to 30 miles and hour Lights went off EPC and RPM maximum was showing on dashboard. Car suddenly started running at 25 to 35 miles an hour while driving on the highway. I was at risk of getting hit by another vehicle since everyone else was driving at 55 and 65 miles an hour on the highway. I was Unable to drive to the mechanic or dealer and requested a towing company to take it to the dealer Important facts to add Transmission was replaced with only 50 thousand miles (2 years after bought from the dealer) On Feb 2025 Car was making noises and showing EPC light and RPM maximum. Car taken to dealer and dealer said that EVAP line was lose a

12/18/2019 8,500 mi ODI #11289803.0

Engine burning through over a quart of oil before 10k oil changes.

12/16/2022 Fire ODI #11497676.0

Vehicle caught fire while putting car in reverse. Car exploded from engine, no check engine light. I could have died, the fire almost burned down a building. The fire department was called and the front of the car was melted. My arm was injured and I had to get a new cast for my broken wrist. Car was towed by city officials as a hazard.

other 2 complaints shown

12/30/2023 ODI #11562752.0

I had been having issues with car turning off while I was driving, at times leaving me stuck at a red light or stop sign. I’d get a warning on my car that said “Please check the starter system”. At times, my car wouldn’t start at all. This issue had been happening since around March 2023 and it’s the end of July 2023, my car stopped turning on completely. I have not been able to use my car. A recall was issued for the problems I had been having in September 2023. I haven’t been able to use my car in almost 6 months

12/20/2020 52,000 mi ODI #11384299.0

Front passenger door panels rattle a lot when playing music. Makes it impossible to determine whether or not the rattling is from the door or some other safety critical component of the car

brakes 2 complaints shown

12 total in this category · severe · avg repair $450 · see brakes cluster analysis →
12/28/2020 26,000 mi ODI #11385198.0

Rotors warped to the point of needing repair, at under 26000 miles. The car is kept in arizona in a dry climate, no rain, no hills, mostly highway driving with little braking and for the last 8 months, minimal use due to stay at home orders. Dealer has no explanation as to why these parts failed when they should last to 60000 miles at least.

12/25/2019 9,500 mi ODI #11291183.0

I was waiting for a parking space and was placing the car in reverse to give more room for the person to back up and the car would not move. I put the car in drive and again the car would not move. I placed the car in park then back in reverse and the car would not move. I again put the car in park, turned the engine off, restarted the car put the car in reverse and the car went in reverse..this happened to me twice. The other incident was I was reversing out of a parking spot and the vehicle brakes jammed on..I checked for vehicles/people prior to backing up and there were no vehicles/pedestrians present but the brakes engaged anyway. The second time this occurred I was traveling at 40 MPH and the brakes jammed on again for no apparent reason. I called the dealership and they said t

visibility 2 complaints shown

16 total in this category · severe · avg repair $350 · see visibility cluster analysis →
12/27/2019 7,500 mi ODI #11291518.0

Wiper blades randomly start going. Wiper arm is in off position, it is not raining. Scares me when driving.

12/22/2018 12,000 mi ODI #11163096.0

Windshield wipers on medium and high settings, hits a pillar and make a loud tapping metallic every wipe. It's a poor quality sound that gets worse at highway speeds because of added wind stress to wipers. My 2005 beater Nissan sentra wipers operating sounds like a Lexus compared to this 2019 jetta sel. Told dealer, they tested and confirmed it's a problem. Repaired car with a "wiper arm adjustment". I pick up car and of coarse, wipers still make the stupid noise. I will take back next oil change and push harder. It ruins this cars refinement when its raining, it's so annoying and very noticable.

electrical 2 complaints shown

132 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
12/20/2023 ODI #11561067.0

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

12/18/2019 ODI #11289974.0

My car shuts itself off randomly. At stop lights, sitting in the driveway, in the car pick up line at school etc. I asked the dealer to look into this. At times it will tell me the car has to shut off to keep the battery from any damage. The dealer claims it's normal but there are a lot of people online complaining about this. I don't think it's normal.

seatbelts 1 complaint shown

3 total in this category · moderate · avg repair $500 · see seatbelts cluster analysis →
12/28/2023 75,000 mi ODI #11562351.0

The contact owns a 2019 Volkswagen Jetta. The contact stated that the front driver’s and front passenger’s side seat belts failed to remain buckled while driving with the seat belt warning light illuminated. The vehicle was taken to the dealer who confirmed that the failure was a manufacturer’s defect. The contact was provided an estimate for the repair. The manufacturer was also notified of the failure and informed the contact that the part was not covered under warranty or recall. The vehicle was not repaired. The failure mileage was 75,000.

suspension 1 complaint shown

12 total in this category · severe · avg repair $900 · see suspension cluster analysis →
12/19/2018 6,027 mi ODI #11162613.0

The vehicle suspension harness system was damaged by vw roadside assistance's contracted tow company.

airbags 1 complaint shown

11 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/18/2019 10,000 mi ODI #11289801.0

When mobile device is placed in passengers seat seatbelt light comes on and air bag is turned off.

Showing 300 of 533 total complaints. The full federal record is available at nhtsa.gov/vehicle/2019/Volkswagen/Jetta#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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