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ProblemsByVin Index / 2020-CADILLAC-CT6 / COMPLAINTS
Full complaint record · NHTSA

2020 Cadillac CT6 owner complaints

11 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

powertrain 5 complaints shown

6 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
09/30/2025 ODI #11690488.0

The vehicle was shifting harshly and my wheels were experiencing lock up while in motion which was very dangerous. I experienced this on the parkway as well as streets and almost had a few accidents due to this problem. I drive my wife and children in this vehicle. Our safety and lives were put at risk. There were no warning lamps to advise of troubles. I also have some computer problems that are supposed to be addressed. Gm dealer has had my car for four months and have tried to replace valve four times and all four times the part they received was defective and unsuccessful. I have made many calls to GM and they are giving me the run around. Now they want to replace the entire transmission but wanted to use aftermarket part which more than likely is also defective. They are having a hard

07/15/2025 98,000 mi ODI #11673799.0

The contact owns a 2020 Cadillac CT6. The contact stated while driving 65 MPH, the transmission seized, and the vehicle was coasted over to the right side of the roadway while waiting for tow service. A dealer as contacted. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer informed the contact that the vehicle was out of warranty. The contact related the failure to NHTSA Campaign Number: 25V148000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 98,000. Parts distribution disconnect.

06/17/2025 ODI #11667446.0

The contact owns a 2020 Cadillac CT6. The contact received notification of NHTSA Campaign Number: 25V148000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that while his wife was driving at an undisclosed speed, the vehicle jerked before slamming into gear. No warning lights were illuminated. In addition, the contact stated that the transmission was shifting rough. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the failure persisted. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

06/10/2025 64,000 mi ODI #11666008.0

The contact owns a 2020 Cadillac CT6. The contact received notification of NHTSA Campaign Number: 25V148000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the transmission was shifting hard. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 64,000. VIN tool confirms parts not available.

04/11/2025 ODI #11654171.0

The contact owns a 2020 Cadillac CT6. The contact received notification of NHTSA Campaign Number: 25V148000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

brakes 2 complaints shown

11/15/2020 15,300 mi Crash ODI #11374732.0

On friday, november 13, 2020 I was stopped at a stoplight in marysville, ohio. It appeared that traffic started to move, so I took my foot off the brake. Almost immediately the emergency braking feature engaged. While this tends to startle you because it is so abrupt, almost like a head-on collision, I pressed on the brake. The brake did not stop the car. It was similar to when anti-lock braking is engaged. The brakes felt like they were pulsating, so the car continued to move forward until it pressed up against the car in front of me. I have had some instances where when backing up, in a completely empty parking lot or street and the car will brake on its own. There are no posts, trees or any objects like that anywhere nearby to trigger the braking. The marysville (ohio) police depa

08/03/2020 ODI #11343046.0

Car was acquired in february and scraping noise in front brakes was noticed in may. Waited to see if the noise would go away by itself but became louder and took to Cadillac dealer, miller Cadillac in ellicott city md telephone 410-750-1100 on july 30. I was told the mechanic could hear the noise but could not identify the source. He called gm and they told him there was tech bulletin #pic6290c instructing the mechanic to tell customer the noise is normal does not affect safety or reliability of the car but would not tell the mechanic the cause of the noise, which is getting worse! However the tech bulletin states the cause was detected and corrected on october 30, 2017! The issue obviously is not corrected and is not going away. I am concerned the car is not safe to drive especially sin

suspension 1 complaint shown

11/12/2020 ODI #11374281.0

Tl* the contact owns a 2020 Cadillac ct6. The contact stated that while depressing the brake pedal, there was a loud screeching sound coming from the wheels. The vehicle was taken to woodland Cadillac located at 530 quality cir #101, woodland, ca 95776, to be diagnosed. The contact was informed that the front radial arms were faulty and needed to be replaced. The radial arms were replaced however, the failure persisted. The contact indicated that there was a black greasy material coming from the brakes and covered the wheels. The cause of the failure was determined it was the brake shields . The manufacturer was notified of the failure. The failure mileage was 100.*dt*jb*dt*jb

body 1 complaint shown

02/24/2025 Crash ODI #11644679.0

latelyi have had a problem with my back hatch door opening by it self the problem the last time it happen just before i enter a car wash now ive got a 7800 bill to repair it

other 1 complaint shown

02/19/2021 8,900 mi ODI #11396890.0

The super cruise self driving feature doesn't work and error messages continuously flash on dashboard. It has been at the dealer since 12/16 (>9 weeks) without any resolution. Calls, emails, posts to Cadillac and general motors go unanswered. Dealer tells me Cadillac engineers from corporate come and go with no solution. I've made 2 payments to date without my car. I notified gm financial I will no longer make payments on a car I do not have. Also no response.

Showing 300 of 11 total complaints. The full federal record is available at nhtsa.gov/vehicle/2020/Cadillac/CT6#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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