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ProblemsByVin Index / 2020-DODGE-DURANGO / COMPLAINTS
Full complaint record · NHTSA

2020 Dodge Durango owner complaints

53 complaints filed with NHTSA on this vehicle , including 3 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

lighting 3 complaints shown

19 total in this category · severe · avg repair $250 · see lighting cluster analysis →
12/24/2023 ODI #11561673.0

The tail light burned out because of water intrusion. I understand there is a leaky gasket that lets water in and, in time, this moisture ruins the LED taillight. Mine gave way at 45k miles. One section on the left started fading, then the whole taillight burned out. I was reading on the Internet a lot of people report the same issue for a number of years, how is this still happening, can you please help?

09/01/2021 1 injury ODI #11431314.0

The rear tail lights have a sharp edge that is beak shaped and if you brush up against it on accident it slices into your skin or clothes. I was loading groceries and my arm skimmed over it and sliced a whole piece of skin off. I have researched the incident to see if others have had the same experience looking for a recall or solution after it happened to me and my husband multiple times most recently myself a big cut and I see forums with other people sharing same story.

08/19/2024 ODI #11609510.0

Rear racetrack taillight collects water and the leds short out making the taillight not work

steering 3 complaints shown

3 total in this category · moderate · avg repair $700 · see steering cluster analysis →
12/20/2024 48,000 mi ODI #11631876.0

The contact owns a 2020 Dodge Durango. The contact stated while driving 45 MPH, the steering wheel locked, and the contact depressed the brake pedal but was unable to turn the steering wheel. The vehicle was taken to a dealer where it was diagnosed that the power steering rack pinion needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V154000 (STEERING). The failure mileage was 48,000.

09/26/2020 ODI #11361267.0

While driving a brand new (170 miles) vehicle at 35 MPH on a busy city street the electric power steering suddenly stopped working. A message "power steering unavailable" popped up and the car was very difficult to steer. I had the car towed to the dealer who said it may have been caused by a glitch in the computer. This is a very dangerous situation because without the electric boost it's very hard to steer the car. If this had happened in a turn or with a driver that wasn't strong there would likely be an accident. There also didn't seem to be a clear explanation of what caused the electric steering rack to fail in such a new vehicle.

09/04/2025 ODI #11685097.0

Manufacture defect, steering column rubbing against brake line causing brake line to rupture causing damages with possible danger of fire or possible collision

engine 3 complaints shown

4 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
12/11/2025 ODI #11704575.0

Under heavy load or high RPM the engine starts shaking badly and the engine loses power and is very unresponsive to throttle. After 30 seconds of light use the problem goes away but comes back immediately upon heavy load or high rpms. There is a technical service bulletin about this, TSB: 09-011-25. The computer indicates a severe misfire on cylinder #1. I first took the Durango to my mechanic since it is out of warranty. The replaced the coil on cylinder #1 and all spark plugs, but the problem continued since the issue is a manufacturer's defect inside the engine. When this occurred the engine light came on the dashboard but nothing prior to the shaking, only after the shaking started.

11/05/2025 ODI #11697581.0

When accelerating, the vehicle tends to lose all power and starts to decelerate and check engine lights comes on, also states the start stop function is disable. Really tough trying to drive on highways because of this happening quite often.

09/09/2025 ODI #11686076.0

When accelerating to pass another car in front of us on a 2 lane highway we experienced a loss of power and all instrumentation flashed on/off/on, then it posted a check engine light and stated that auto start stop wasn't working. Power came back and we finished the pass but it could have resulted in a head on collision.

other 3 complaints shown

11/18/2025 130,000 mi Fire ODI #11700016.0

The contact owns a 2020 Dodge Durango. The contact stated that moments after starting the vehicle and while driving approximately 55 MPH, the contact suddenly felt a sharp burning pain in the buttocks area. The contact immediately stopped the vehicle and discovered a burn hole in the clothing and a skin burn to the buttocks. While inspecting the vehicle, a burn hole was discovered in the front driver's seat cushion. During the incident, the contact indicated that the seat heat was in the on position and no flames or burning odor were present inside the vehicle. The vehicle was later driven to the local dealer, who indicated an electrical fire had occurred inside the front driver's seat and the entire seat needed to be replaced. The cause of the electrical fire was not determined, and the v

11/17/2025 ODI #11699830.0

Vehicle has begun (and is getting worse) to crank with no start on first attempt. I know there was a recall on earlier model for the fuel pump relay.

09/29/2025 ODI #11690330.0

Puerto Rico State Government vehicle (Policia de Puerto Rico). Front panel lights show a Warning/safety panel light related to Air Bags. Same as Dodge Charger that have an urgent safety recall by Dodge.

electrical 3 complaints shown

7 total in this category · severe · avg repair $850 · see electrical cluster analysis →
11/05/2021 11,200 mi Fire ODI #11439479.0

The contact owns a 2020 Dodge Durango. The contact stated that he auto-started the vehicle while it was in the driveway. The contact stated as he came outside, the vehicle was on fire. The contact was able to extinguish the fire with the assistance of the fire department. There were no injuries sustained. A police report was filed. The dealer and the manufacturer were not notified of the failure. The vehicle was totaled. The approximate failure mileage was 11,200.

09/07/2024 ODI #11613264.0

While driving the engine began to vibrate violently and the check engine light turned on. Luckily I was close to the dealership because I live in a small town with one major road. I was able to quickly slow down without crashing or causing an accident and slowly drove to dealership. If I was at any significant speed I could have crashed injuring myself and my two small children.

09/04/2025 ODI #11685160.0

The racetrack lighting on the tailgate had water in it and dodge refused to repair or replace...now I have no racetrack lighting and no tag light and they still will not help.

cruise control 2 complaints shown

11/18/2021 26,700 mi ODI #11440881.0

The contact owns a 2020 DODGE DURANGO. The contact stated that while driving approximately 55 mph with the cruise control on but not engaged. The contact stated they attempting to accelerate the vehicle however the vehicle had a delayed response. As they passed the vehicle they felt the engine shift underneath their feet. The contact stated that when they removed their pressure off the accelerator pedal they felt the vehicle accelerator activate on its own accord. The vehicle felt as though it activated the cruise control as if it was driving on its own causing the contact to attempt to apply the brakes however the vehicle failed to stop. The contact floored the brakes however they failed. The contact had to avoid other traffic. The contact stated that during this time they often came with

10/22/2023 ODI #11551215.0

I just bought a 2020 Dodge Durango GT PLUS AWD on Thursday 10/19/2023. On Saturday 10/21/2023 while driving this vehicle on the highway, it started accelerating on its own. I had not used the cruise control and was not attempting to use it. It accelerated from 42 mph to 65 mph with no assistance from me. I used the brake and it did slow down. However, every time that I removed my foot from the brake it would continue to speed up again. I drove approximately 10-15 miles to the dealership right then and the entire time I did not touch the accelerator. While exiting the off ramp, the car continued to attempt to accelerate so I had to continuously hold the brake pedal. As I merged onto the road off the highway, it stopped accelerating so I pressed the gas and it started to sputter and not acce

powertrain 2 complaints shown

3 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
10/28/2024 ODI #11622266.0

Every time I start my 2020 Dodge Durango I hear and feel a hard shift into reverse. No transmission fluid loss, just increasingly louder & feeling if the shift change. ***Vehicle started this @ 20,000 miles and only has 32,000 on it now.

10/04/2024 ODI #11618147.0

Transfer case failure. Several other owners online are reporting the same issue. Why has a recall not been issued for a flawed part, that makes the vehicle u drivable and could grenade while driving.

body 1 complaint shown

11/22/2022 ODI #11494566.0

Rear lift gate opens while driving and will not latch or stay closed. This has happened three times. The second time $10,000 in I-pads for work fell out on the road. Taken to dealership and repaired twice and now it has been sitting at dealership for 3 weeks for the third repair. The last time it happened my grandson had to sit in the cargo area to hold it down due to snow while daughter drove across town to dealership. This is an ongoing issue and many complaints about this online.

Showing 300 of 53 total complaints. The full federal record is available at nhtsa.gov/vehicle/2020/Dodge/Durango#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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