2020 Ford Edge owner complaints

While our vehicle hasnt been in an accident yet, the issue could possibly lead into one. Our vehicle is having transmission problems. Ford knows there is an issue with the trans. I have called them an spoke to someone but i forget his name. The issue is the computer needs flashed and updated with new shifting points. At low speeds or if your barely on the gas, the trans bucks,sputters and has issues driving smooth. Our vehicle only has 85k miles on it, the issue started about 5k miles ago. I have asked the people of reddit on the issue. Many people responded saying they have gotten theres fixed or the trans goes out. Seems like its a very expensive (to me) fix and i feel as though that since it is a known issue that Ford should be the one paying to flash and update shift points on there pr

The contact owns a 2020 Ford Edge. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle continued to run but failed to move. The driver became aware that the vehicle was stuck in park(P). No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The dealer observed metal shavings in the transmission fluid. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 104,000.

Fluid is extremely burnt and has large amounts of metal debris in the transmission, fluid is low with no known leaks, unable to engage in neutral and in park, Shift Solenoid A stuck on, Transmission Friction Element A and E apply Time Range/Performance

The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to the dealer and was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 85,000.

The transmission failed abruptly, without any notice or warnings. I had to have it towed to a service shop. When I first tried to drive the vehicle, I was too nervous because the vehicle would not shift so I chose not to drive it for safety reasons. I first towed the vehicle to a shop near my house that concluded I needed a new transmission but they did not repair transmissions. I then had it towed to a transmission shop. Both shops concluded black, metal in the transmission. The manufacturer, the police or the insurance have not been involved. The vehicle provided no warning lamps or symptoms prior to the day the transmission failed in November 2025. My vehicle is only 5 years old and I have had it serviced every 6,000 miles at a Ford dealership. At no time did Ford tell my my transmissio

The transmission jolts and disengages while driving,

At around 47,000 miles (April 27, 2024) my car would not move when I put it in reverse to leave my house that day, the engine would just rev and it would not get into the reverse gear. Then warning light came on for the power train so I called the dealership and had it towed to their service department. They said they had to completely rebuild my transmission and it took them almost a month to complete the repairs. (May 6th, while the car was at the dealership , I received several engine warnings from my Ford app. I got my car back from the dealership about 2 weeks later) But immediately after getting my car back from the dealership there were still issues; it’s slips gears , especially from drive to first gear and first gear to second gear and the engine will rev for a while and then th

I bought the vehicle and have had major mechanical issues with it I have replaced the motor and the full exhaust system I am having powertrain issues as well. I feel as though ford she be held accountable for all of the issues the ford edges have being they all have the same issues this should not be legal. I got this vehicle to help me build my credit and now it's hurting my credit because I can't keep up with the car payments from all the major repairs that I have had to do on a 2020 vehicle. They will not even take my vehicle as a trade so I can get from under the vehicle responsibility this has not been a reliable vehicle at all.

Severe jerking, hesitation and jerking when starting acceleration up to 35/40mph. Already had faulty EGR cooler replaced one month ago. Lost ALL coolant with no overheating signs on dash and coolant leaked into exhaust causing dense white smoke and horrible smell. This happened when only driving 5 houses down from my house.

Vehicle has never had a trailer attached ever and randomly while driving the vehicle said trailer connected and disabled all safety features while I was driving. Then while driving it would say trailer disconnected and shortly after the trailer connected message would pop buck up and start all over again. This all happened on 1 drive without shutting off the vehicle and happened roughly 10 times throughout my drive. Vehicle currently has 18755 miles on it. The trailer pin connector port has never been opened and I have owned this car since day one.

On 11-16-2021 I put my 2020 Ford Edge in park, got out, and it rolled away. After I put the Edge in park, I opened my door and was moving a trash can, when the Edge rolled forward pinning me.

Ford designed the vehicle with soy based insulation on the wires in the wiring harness, this attracts rodents which eat away at the wiring harness. Ford is aware of this but refuses to compensate or repair the damage. When the harness is compromised the tail lights, passenger airbag, passenger seatbelt and cross traffic warning indicators do not work. This presents multiple safety issues. The vehicle has been diagnosed by ford stating the damage was caused by rodents entering the passenger compartment through the outside vent of the heating system. My vehicle has been repaired three times for the same issue. Ford has refused to warrantee any damage and has tld me to turn it in to my insurance which I had done. this has caused my insurance premium to increase due to the claim. I have all th

The transmission started to fail while driving without any problems beforehand. It caused a huge safety risk while driving in a big city.

I purchase this vehicle last year and its facing transmission problems already.

Buckled the center rear belt into the receiver buckle of the right side it would not unbuckle . The male buckles are the same on the left and center the one on the right is different. The right male buckle will not fit the center female receiver but the center male buckle will go in the right female receiver, but you will not be able to release it. The only way to get the person (scared, screaming,child) out was to cut the belt. This would be very unsafe in the case of a crash.

Passenger seat harness locks up with no sudden breaking or any collision. Have to unbuckle, let it retract, then pull back over passenger. Bought used with approximately 14,000 miles on it. If there should be an accident, passenger may be pinned.

While driving my family home, our 2020 Ford Edge displayed sudden overheating. White smoke with a sweet smell was coming from the tailpipe. Looking under the hood afterwards I could verify the coolant reservoir was empty. I refilled it with the recommended fluid and amount, drove it around the block, only for the same thing to happen again. Upon taking it to my local Ford dealership, they have confirmed the ERG cooler has failed and requires replacing, per TSB 20-2234.

Rear hatch closed on my teenage daughters hand and would not open with remote, button on hatch or the button on dash. Her hand was stuck and the only way to get her out was to take a pry bar to open it enough. Thank goodness we were home and I have tools. This could have been much worse.

The contact owned a 2020 Ford Edge. The contact stated that while driving 40 MPH for unknown reasons, she crashed head-on with an unknown Dodge. The steering air bag did not deploy. The top edge of the air bag was activated but did not fully deploy. The contact sustained injuries to the right side of the knee, back nerve, right shoulder, and neck, and permanent knee bruises, and medical attention was provided. There was no reported fire. A police report was filed. The vehicle was towed to a junkyard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 12,000. The insurance company deemed the vehicle a total loss.

The contact owns a 2020 Ford Edge. The contact stated while parking the vehicle and the vehicle accelerated without any warning, causing the vehicle to strike the building in front. The air bags deployed. No one was injured. A police report was filed. The vehicle was towed to the dealer. The manufacturer was contacted, and a case was filed. The failure mileage was 90,000.