2020 Ford Escape owner complaints

Door check bracket. Door randomly started making clunking noises, and middle hinge seems wobbly and unstable.

The door limiter has come lose and the spot welds are damaged.

The driver side door is popping and cracking when I open it. It literally sounds like it's going to break and fall off at any moment.

My drivers door will only open about 6 inches. I have to crawl across the console to drive. I took it to ford dealer who said it was a ford issue but I was a few months beyond my 36 month warrenty so it wasn't covered. He also said not to roll down the window or it might shatter.

Front passenger door began making loud snapping noise when closing or opening. Window was affected, would only go down halfway and required manual assist to close. Took to dealer, repair not covered by warranty. Told spotwelds at door check were busted. I had the spotwelds replaced on 12-29-22. It was quite expensive and didn't seem this should happen in a car only 2 years old..

Drivers door making a popping noise when opening and closing.

The welds have pulled out of my left drivers door check arm. My car has just 45,000 miles, just purchased 60 days ago. Now they want $2600+ to repair. I see many many many complaints about this issue. Add me to the list. This is ridiculous! It’s not like I had anything to do with the welds not holding!

The driver side door is getting a "popping" and "grinding" sound everytime the door is opened or closed. Upon investigation, the metal lever has become unwelded to the door. All 3 weld spaces are detached from the door. In addition, the window on the driver side is not air tight and is intermittently stopped working. I am very concerned that because of the unwelded parts may cause the door to weaken and possibly fall off my vehicle while driving which could cause a serious accident or even death if driving on a highway.

On 12/6/23, hinge on driver's side door broke. Piece is lodged in the door and window cannot go down. On 12/13/23, car was inspected at Ford dealership. Service Department confirmed hinge broke. According to Technical Service Bulletin (TSB) - SSM 50150, "certain 2020-2021 Escape vehicles may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly." According to NHTSA site, "appropriate repair for this condition is the replacement of the door assembly and door check arm." Dealership quoted repair cost at $2,427.75. If car was under warrant the expense would be covered. Due to the car having 39,000 and the warrant expiring at 36,000, Ford is only willing to cover $1,000. I will need to pay $1,427.75 out of pocket.

Driver door hinge welds broke and the door pops and creaks. The broken hinge rubbed on the window wiring harness and now the window won’t open. This has happened to hundreds of 2020 & 2021 ford escapes and my extended warranty won’t cover it because it’s coded as a “trim” piece, which is infuriating as it’s WELDED INSIDE of the door.

Ford has CSP 22N15 that provides a one-time repair to reprogram the Gateway Module (GWM) for unlimited years of service and unlimited miles from the warranty start date of the vehicle. My vehicle was manufactured in Louisville in 9/2020, which appears to fall in the range of vehicles covered by this CSP, yet Ford keeps telling me that it is not covered and I was required to pay for the fix.

Driver's side front door: hinges are not working properly. Initially, the door made three cracking noises when I opened the door on Tuesday, December 12, 2023. I called my Ford dealer (AutonationFord, Scottsdale, AZ) on Wednesday to speak to my Ford Service Advisor Kevin Morgan. He was not at work Wednesday or Thursday but I obtained an appointment for Monday, 12/18/23 at 9:30 AM. On Saturday, 12/16, I rolled the driver's side window down, it took me 5 minutes to get it back up. Of course I had to leave my car on Monday. But my Ford dealer does not offer "loaners" or offer to pay for a rental car. So I borrowed a car from a friend. On Tuesday 12/19, I received a call from Kevin that they could not fix the hinge(s) because they were improperly welded at the factory. Furthermore,

Cracked broken well spots on front left door (driver door) at the check arm attach attachment points in door assembly. Prevent driver window from opening or closing.

Driving down the road the car kicked off an error that said vehicle network communication error. We lost all lights, all controls, and started loosing power to the engine. The car died when we stopped it. It would not allow us to shut the head lights off so we did this manually. The car doesn’t respond in any way for anything

Total failure of transmission. The transmission on this car failed while driving making it unable to move and creating a risk of collision with other vehicles. No warning displayed on dash until after failure. Noticed some minor vibrations when decelerating at speed was at 25mph. Mileage was approx 80,000 miles. Mechanic diagnosed the possible cause as the failure of the transmission fluid pump or failure of "lifetime" transmission fluid. Cost to replace was $9,000

I completed my 70,000 maintenance on my vehicle on Monday. Friday when I got in my car after shopping, the dash light for parking brake kept coming on. When I put it in drive, the engine light, park assist light, collision assist light, and multiple warning lights kept cycling on my car’s screen. I drove back to the dealership and they kept the car from Friday morning until Monday afternoon before a diagnosis was handed to me. The write up states that the vehicle is “is slipping in every gear” due to “internal mechanical failure.” I am at 70,000 miles and I purchased that car on Jan 4, 2021. Therefore I am out of warranty. I have only had the dealer work on my car except for purchasing tires from an outside source. This is a catastrophic failure of a part that should not be failing. The te

While driving on the highway, the engine started to sputter when gas pedal was depressed, turned around and drove it straight to a mechanic. At the mechanic, they were unable to shift the car out of park, and noted the transmission had "catastrophic failure, irrepairable" We called Ford, and they said while there is a recall for 2020 Ford Escapes, this one was built in a different factor and was not covered.

Based on the current recall for the 2020 Ford Escape, fuel injectors could crack, become hot and further leading to a fire under the hood. This letter of notice was sent in August 2025, its now nearly 2026 with zero repair in order. This is a huge safety issue, having a recall for something that could cause a fire screams safety issue!! Being informed by a dealership that there is currently no update, no parts, or currently no fix to this issue. That also screams safety issue. I don't want to drive a vehicle that has a pretty major safety issue and not have any idea if or when it will be repaired. Personally I am looking for a way to trade this vehicle in or legally look at laws how this works as I have a family to transport in this vehicle and no longer want to risk our safety. Its absolu

The contact owns a 2020 Ford Escape. The contact stated that while operating the vehicle the ABS and Traction Control warning messages had been displayed and the power steering had failed causing the steering wheel to become difficult to turn in each direction. The vehicle was taken to the local mechanic who diagnosed that the steering column was faulty. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failures but no assistance was offered. The failure mileage was 16,900.