Free. Instant. No signup. Pulls recalls and complaints for your exact vehicle.

Couldn't find that VIN. Check the digits and try again.

ProblemsByVin Index / 2020-FORD-TRANSIT-CONNECT / COMPLAINTS
Full complaint record · NHTSA

2020 Ford Transit Connect owner complaints

30 complaints filed with NHTSA on this vehicle , including 3 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

powertrain 6 complaints shown

10 total in this category · severe · avg repair $2,500 · see powertrain cluster analysis →
09/06/2022 15,000 mi ODI #11483077.0

The contact owns a 2020 Ford Transit Connect. The contact stated while driving 20-30 MPH, the message "Pro-Collision Assistant is Unable" was displayed. The accelerator pedal was depressed but the vehicle jerked and hesitated to respond. The contact veered to the side of the road and turned off the vehicle. Upon restarting the vehicle, the vehicle operated as needed and the contact continued driving. However, the failure reoccurred on four different occasions. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.

08/24/2022 ODI #11481024.0

The contact owns a 2020 Ford Transit Connect. The contact received a notification for NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and an appointment was scheduled for the recall repair. The contact arrived for the appointment but was informed that the appointment was canceled. The contact was informed to bring the vehicle back once he experienced the failure stated in the recall. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

08/08/2022 ODI #11478261.0

Three summers in a row now the transmission "overheats" causing warning lights and errors to pop up while driving, then going away. Sometimes disabling vehicle power altogether. When control does come back, transmission gear changes happen at the wrong rpm , stuttering the vehicle and making erratic driving behavior. Ford ignored my requests to investigate for two years, and now that it's out of warranty, tell me I need to pay them to install a brand new transmission

07/20/2025 Crash ODI #11674837.0

Transmission failure in my 2.0L Ford Transit Connect at approximately 94,000 miles. When I shift into reverse, the van sometimes drives forward instead of backing up — as if the transmission is confused or stuck in the wrong gear. Over time, reverse completely stopped working altogether. Additionally, after coming to a full stop (such as at a red light), the van occasionally stalls or becomes unresponsive when pressing the gas pedal. This creates dangerous situations in traffic. All recommended maintenance has been done on time, including a full transmission flush performed by a Ford dealer at around 80,000 miles. There were no warning lights or error messages before the issue began. After researching, I found many other Transit Connect owners with the same problem, especially in models wi

06/23/2025 ODI #11668747.0

My 8F35 transmission failed at 95,000 miles, a new unit was put in and that transmission failed at about 175,000 miles, a new transmission was not put in for replacement, but was rebuilt by Ford and currently I have 185,000 miles and as I slow down the transmission starts to jerk and I am slammed forward in my seat. This transmission does this everyday, without fail. Just a matter of time before this transmission fails.This transmission is acting like the last 2 transmissions that failed.

05/22/2023 ODI #11523180.0

Bad Torque Converter - There seems to be a systemic problem with this part on Ford Transits. Ford is not standing behind their parts so we need your help please.

other 5 complaints shown

10/25/2019 Fire ODI #11270948.0

After the driver I stopped at a stop light after getting off the freeway, he the accelerator pedal and there was barely any power. The vehicle had trouble accelerating and was putting. The driver pulled over and checked the temperature gauge, which was fine, and there were no blinking lights indicating any malfunction. The driver then proceeded but the vehicle was still putting. After passing the next intersection, the driver smelled an odd fume. They pulled over and saw smoke coming out from under the hood. As they parked the vehicle, the smoke turned black. The driver then hurriedly got out of the vehicle. The vehicle was now on fire and the driver believes they saw something was leaking from the vehicle. A bystander called 911 and fairly quickly, the fire department put out the fir

10/15/2025 ODI #11693697.0

I started experiencing a sluggishness and jerking sensation upon acceleration. I took my van to Starling Ford who diagnosed it to be a transmission issue. An estimate was given for either replacing or repairing the transmission. Shock. I took the van to Premier Auto Care, for a second opinion. They then referred me to Quality Transmission after driving the van. I asked Ford for some assistance since the quote was so much and it was out of warranty at 60,784 miles due to "wear and tear". After about a week, Ford responded with $5,984.37. I decided to have Quality Transmission replace the transmission after hearing from 2 mechanics that they had seen other Ford Transit Connect vans, with more mileage than mine, having the same transmission problems. I find it hard to believe that a tra

09/09/2024 28,000 mi ODI #11613513.0

The contact owns a 2020 Ford Transit Connect. The contact stated that while his wife was driving at an undisclosed speed, the braking system erroneously activated causing the front driver side and the rear passenger side brakes to overheat and the vehicle to decelerate. The contact stated that after his wife exited the vehicle, she discovered smoke coming from the front driver’s side wheel well. Additionally, during the failure the Forward Collision Avoidance system warning light activated. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 28,000.

06/10/2020 3,454 mi Crash ODI #11328097.0

Vehicle operator was traveling too fast when merging, 65 MPH, then lost control and struck a safety barrier. A few minutes after the crash, a fire started from the front of the vehicle. See attachment. *tr*dt

05/13/2026 ODI #11737645.0

The windsheild is not properly sealed. It has caused water to leak into the vehicle. The water leaking in has caused electrical problems with the radio and backup camera. Also causing mold inside the vehicle.

brakes 3 complaints shown

4 total in this category · moderate · avg repair $450 · see brakes cluster analysis →
10/09/2024 ODI #11618910.0

At highway speeds (55-70), light brake pressure resulted in major frontend vibration and front left caliper seized. After pulling off the road, the front left wheel rim was too hot to touch. Vibration and seized caliper could result in loss of control of vehicle while braking, especially at highway speeds. Repair shop initially replaced the caliper and overhauled the brakes. Problem was not resolved, and same symptoms recurred after less than 100 miles. Mechanic determined that Anti-lock Brake System (ABS) Module had failed. No warning lights, and no inspection by anyone but my mechanic. Replacement ABS module from Ford Dealer was installed by independent mechanic and problem is resolved. Ford Dealer reported two other ABS module replacements same week as mine and internet search i

07/13/2025 ODI #11673142.0

The brake pedal went down far and there was poor braking. The brake fluid was found to be leaking from the left front brake jounce hose. This was unsafe due to extended braking stop time and less braking ability. I am an ASE certified master technician and I work in a private vehicle fleet repair facility. I did not interview the driver if the BRAKE warning light came on but most likely it did due to brake fluid leaking fast from this line. We also had a failure of this type on a 2019 Ford Transit Connect which is also in our fleet. So it appears Ford has another problem with front brake jounce hose failures.

04/29/2026 ODI #11734688.0

ABS Hydraulic control unit pump malfunction. vehicles brakes locked up on the highway and could of caused an accident. this is a known and common issue with these vans. this type of thing shouldnt happen my vehicle has only has 67,000 miles on it. I have seen other report this issue with less miles than that. vehicle is now having the unit replaced.

cruise control 2 complaints shown

12/24/2020 14,000 mi ODI #11384813.0

On two different occasions the dash indicator stated as follows: "pre-collision assist not available". When this error message appears, the car does not accelerate properly. The transmission seems to fluctuate between gears, and the car will not accelerate, and the vehicle seems as if the pre-collision alert is engaging or attempting to engage, but does not however, stop the vehicle, rather, the vehicle hesitatingly or haltingly will not accelerate properly upon pressing the accelerator pedal. On both occasions , I immediately stopped the vehicle in a safe location, turned the vehicle off, and turned the vehicle back on again. It seems as if the computer module is reset upon turning the vehicle off and then on again. Upon turning the vehicle on again, in both instances, the problem disap

08/02/2020 ODI #11342857.0

On saturday august 1, 2020, me and my wife drove a car after work around 6:30pm. This Ford transit connect has been driving a month since we bought it. When we took on the road with around 30miles speed 10minutes after we left, suddenly a warning message came up said that "pre-collision assist not available". As we saw the message we had never seen before, we slightly reduced a speed below 25miles and kept driving. We slowly push an accelerator to speed up again, however suddenly we heard clunk sound, and the car shook back and forth. RPM indicator move abnormally. We tried to find a right place for pulling off a car, however we couldn't find it immediately. Around 3 miles drove, we pull off a car and turned engine off. After a while, turn it on again. A warning message is still on. A car

visibility 2 complaints shown

5 total in this category · moderate · avg repair $350 · see visibility cluster analysis →
12/22/2025 ODI #11706609.0

Water leaking through front windshield. Internet shows there is a recall for improper adhesive of windshield on 2020 Transit Connect but when my 2020 Transit Connect VIN Nm0ls6e25l1446922. Was taken to Ford dealership they are advising there is no recall on my vehicle.

11/22/2024 19,000 mi ODI #11626921.0

The contact owns a 2020 Ford Transit Connect. The contact stated that while the vehicle was parked, there was condensation leaking from the top of the windshield. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V192000 (Visibility). The manufacturer was notified of the failure. The failure mileage was 19,000.

engine 1 complaint shown

09/27/2022 ODI #11486672.0

While traveling at highway speed the vehicle suddenly and without any warning lost propulsion and died forcing the driver to pull over. As a result of how sudden the failure was the driver was just barely able to find a safe place to pull off the road. The vehicle would not start or run leaving the driver and his passengers stranded in the hot weather. This very easily could have resulted in an accident as the vehicle was going up hill on a mountain road with many curves. After taking the vehicle to the Ford dealership it was determined that the throttle body had failed suddenly and without warning. There were never any service lights that illuminated when the problem occurred. We are reporting so that there is a record in case this becomes a common issue with other vehicles of this type.

steering 1 complaint shown

05/09/2024 68,000 mi ODI #11587790.0

The contact owns a 2020 Ford Transit Connect. The contact stated that while driving at 65 MPH, the brakes locked up. After releasing the brake pedal, the vehicle began to shake abnormally. While driving, the power steering became inoperable. The Hill Assist, traction control, and steering assist became inoperable. The traction control warning light was illuminated. The contact is a former mechanic and determined that the ABS module hydraulic pump needed to be replaced. The vehicle was repaired, but the failure recurred. When the vehicle was taken to the independent mechanic, there were no codes displayed. The contact called the local dealer and was referred to the manufacturer and the NHTSA Hotline. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case

Showing 300 of 30 total complaints. The full federal record is available at nhtsa.gov/vehicle/2020/Ford/Transit Connect#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-28. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
Sponsored
Get a free warranty quote →