Service Bulletin - American Honda is extending the warranty on the A/C condenser to 10 years from the original date of purchase with unlimited miles. This warranty extension only covers vehicles that have a defective A/C condenser from the factory. The A/C condenser was not manufactured to specification. As a result, corrosion may develop in the form of tiny holes in the condenser tube walls that allow the refrigerant to leak out.
full bulletin at NHTSA ↗2020 Honda Civic visibility problems
moderate Owners of the 2020 Honda Civic have filed 7 NHTSA complaints about the visibility at roughly $350 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See visibility across all vehicles →
Complaints
7
Recalls
0
Avg fix
$350
| Model year | visibility complaints |
|---|---|
| 2016 Civic | 40 |
| 2017 Civic | 20 |
| 2018 Civic | 9 |
| 2019 Civic | 7 |
| 2020 Civic (this page) | 7 |
| 2021 Civic | 3 |
| 2022 Civic | 8 |
When does it fail?
Of the 7 visibility complaints filed for the 2020 Honda Civic, here's the actual mileage breakdown — failures cluster heaviest at 25,000-50,000 mi.
0-25k
25-50k
50-75k
75-100k
100-125k
125-150k
150k+
Each bar shows the share of total complaints filed at that mileage range. Peak failure window highlighted. Some owners report problems earlier; some make it well past 150,000 miles symptom-free. Maintenance habits and driving conditions shift the curve as much as mileage alone.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering visibility on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Service Bulletin - Due to a new North America regulation which introduces a new refrigerant and oil requirement, the compressor shaft seal may leak. American Honda is extending the warranty on the A/C compressor shaft seal from the original 3 years to 10 years from the original date of purchase, with no mileage limitation. The new refrigerant and oil may cause swelling of the compressor shaft seal. The swelling may lead to abnormal wearing of the seal which may increase seal gaps around the compressor shaft allowing refrigerant to leak out.
full bulletin at NHTSA ↗Service Bulletin - Due to a new North America regulation which introduces a new refrigerant and oil requirement, the compressor shaft seal may leak. American Honda is extending the warranty on the A/C compressor shaft seal from the original 3 years to 10 years from the original date of purchase, with no mileage limitation. The new refrigerant and oil may cause swelling of the compressor shaft seal. The swelling may lead to abnormal wearing of the seal which may increase seal gaps around the compressor shaft allowing refrigerant to leak out.
full bulletin at NHTSA ↗Service Bulletin - Due to a new North America regulation which introduces a new refrigerant and oil requirement the compressor shaft seal may leak. American Honda is extending the warranty on the A/C compressor shaft seal from the original 3 years to 10 years from the original date of purchase, with no mileage limitation. The new refrigerant and oil may cause swelling of the compressor shaft seal. The swelling may lead to abnormal wearing of the seal which may increase seal gaps around the compressor shaft allowing refrigerant to leak out.
full bulletin at NHTSA ↗Service Bulletin - Due to a new North America regulation which introduces a new refrigerant and oil requirement the compressor shaft seal may leak. American Honda is extending the warranty on the A/C compressor shaft seal from the original 3 years to 10 years from the original date of purchase, with no mileage limitation. The new refrigerant and oil may cause swelling of the compressor shaft seal. The swelling may lead to abnormal wearing of the seal which may increase seal gaps around the compressor shaft allowing refrigerant to leak out.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
What owners are reporting 1 most recent
The contact owns a 2020 Honda Civic. The contact stated that while sitting in the vehicle with the vehicle turned off, the contact heard a pop. Upon inspection, the contact discovered that the rear windshield had cracked without impact. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage…
Had visibility trouble with your 2020 Honda Civic?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the visibility problem on the 2020 Honda Civic?
It's a documented issue but not catastrophic. 7 complaints have been filed. Repairs average $350 and most owners catch it before it causes a breakdown.
At what mileage does the visibility typically fail?
Based on the 7 complaints filed, visibility issues most often appear around 29,173 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $350 for visibility repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to visibility?
No active recalls currently cover visibility issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2020/Honda/Civic.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.