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ProblemsByVin Index / 2020-HONDA-PASSPORT / COMPLAINTS
Full complaint record · NHTSA

2020 Honda Passport owner complaints

90 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.

other 8 complaints shown

12/20/2024 ODI #11631801.0

When the auto-start stop feature has stopped the engine at a red light, the engine will not start sometimes. The problem occurs at random and leaves me stalled at a red light and I cannot start the vehicle. Traffic behind me is held up; horns are honking. If I wait a couple of minutes I can start the 2020 Honda Passport that I bought new. This has been a problem since I bought it new. I brought the Honda into the dealership and they can not fix it. It is a safety problem that the manufacturer will have to figure out and recall the vehicles. These Honda Passports are stalling in traffic without any warning.

12/07/2022 ODI #11496485.0

The cmbs keeps flashing the brake warning light when I’m changing lanes to a center turn lane. This happens at least 2-3 times weekly. I’ve also had it brake going through a stop light when no one was in front of me and almost got me rear ended. I have not taken it to a dealer or shop to have them reproduce it because I know there’s nothing they will do to fix it so I’m not going to waste the money until I know it will be fixed by taking it in.

12/05/2025 ODI #11703262.0

Fuel pump failure mid-traffic in busy two lane road, unable to start vehicle. The engine sputtered and then halted with all warning lights on dashboard lighting up. Full propulsion of the vehicle ceased while in traffic causing car to be dead on the side of the road until police and tow truck could be dispatched. If this occurred on a busier road or in a 65 mile per hour divided highway, this could have caused a major mukti-vehicle accident and placed me in significant danger.

12/04/2020 6,000 mi ODI #11377861.0

Tl* the contact owns a 2020 Honda passport. The contact stated while driving 60 MPH with the cruise control engaged, the speed decreased to 5 MPH. The contact pulled off the road and vehicle drove as designed. The vehicle was taken to southern motors Honda (10300 abercorn st, savannah, ga 31406, (912) 927-0700) but was not diagnosed nor repaired. The manufacturer was not contacted. The contact was concerned about the forward collision avoidance system. The failure mileage was 6,000.

12/02/2022 ODI #11495790.0

CMBS ISSUE. failed with error message on screen. Randomly the breaking system turns on with no one around me on side roads going 50 A Car could be behind me with no one in front and it forcefully stops. Had to pull over to avoid being hit from behind. Have had to pull off to the side of the road and turn my car off and then on again to stop my car from randomly breaking. Lane keeping system pulls me into old lane lines during construction. When avoiding pedestrians on the side of the road car try’s to pull me back into the lane almost hitting them. I have had to stop to correct my car.

11/27/2024 ODI #11627676.0

Front radar camera is broken after 100000 miles. Errors include: adaptive cruise control, lane keeping assist, brake system, road departure mitigation system, auto high beam, collision mitigation.

11/18/2023 ODI #11555861.0

I am constantly hearing a cracking noise through the dash. I thought it was the speaker, but I can hear it even when radio is off. At first it would come and go. Now, it is almost constant. It sounds like there is something rattling against a speaker.

11/12/2025 ODI #11698869.0

Burnt Oil Smell Inside Cabin (When Heater Is on High) I frequently notice a burnt oil smell inside the cabin, especially during the first hour of driving in the morning with the heater set to high. My local Honda dealership inspected the vehicle but did not find a specific cause, attributing it instead to a “Honda smell.” They demonstrated a similar odor on a new Passport and suggested using a charcoal cabin filter. However, I remain concerned about a potential fire risk. Auto Idle Start-Stop Feature Unavailable The Auto Idle Start-Stop system rarely functions properly—it has worked approximately 10% of the time I’ve owned the vehicle. After each service visit, it temporarily resumes operation, then soon displays the message “Auto Idle Start-Stop Feature Not Available.” Blank Center Disp

electrical 4 complaints shown

25 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
12/23/2024 ODI #11632202.0

Problem with automatic idle. Car will randomly turn off when the idle-stop is engaged.

12/18/2025 ODI #11705925.0

Was at a red light and the car just shut off. NOTHING! After about 5-10 seconds I pushed the start stop button and it hesitated for a few seconds and I let go and then tried it again. It hesitated and then came on. No problem the rest of the day. I have had the car for a year and zeo issues with the. My Mother had it for 3 years previously and she never had the issue. The battery is good (and only 1 year old) because I put it on my tester a few months ago. 70,000 miles. I looked up the symptoms and found that this has been an on going issue for a few years. NOT NEW. I reached out to Honda and they said I have to have it diagnosed and pay for it.

11/27/2024 ODI #11627680.0

Audio screen reboot issue - the audio screen turns off while driving and takes several minutes to reboot.

10/28/2020 6,000 mi ODI #11366832.0

Static, cracking, popping, and loss of infotainment center, even when vehicle is turned off.

engine 3 complaints shown

8 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
12/11/2025 ODI #11704578.0

At approx. 5 years of age & 67,500 miles, the engine began to make rattling or ticking noises that were in sync with engine speed (RPM). Within 1 day of noting the noise, I took the first available appointment to bring the vehicle to my local Honda dealership, Napleton Honda in Loves Park, IL. Napleton Honda diagnosed the issue as "rod knock" due to failing connecting rod bearings. The dealership advised that the only recourse is to replace the engine. Honda Motor Corp (manufacturer) was notified by me about the issue, but they declined to make any substantive effort to assist with the repair costs despite the fact that the issue is increasingly known and documented as per NHTSA campaign # RQ24013

11/01/2025 ODI #11696963.0

My Honda is 3.5 L V6 engine blew up I know there’s a recall for the 3.5 L V6 engine on my Honda. However, the recalls don’t include the passport, which is what I have but the connecting rods blue causing engine failure.

10/28/2025 65,000 mi ODI #11696141.0

The contact owns a 2020 Honda Passport. The contact stated that while driving 65 MPH, the check engine warning light illuminated, and the vehicle began to shake. The vehicle was steered into a parking lot and the vehicle stalled and failed to restart. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.

brakes 1 complaint shown

4 total in this category · moderate · avg repair $450 · see brakes cluster analysis →
12/03/2025 ODI #11702848.0

The brake system is not working properly when stopped on a hill. The vehicle will roll backwards after pushing the brake. If you are stopped on a hill you have to keep the brake engaged while also accelerating to keep from rolling backwards and hitting the car behind you.

lighting 1 complaint shown

11/17/2023 ODI #11555655.0

Upon many vehicles flashing headlights coming towards me, and the driver in front of me pulling over, I investigated once I reached my destination. It soon was evident that the water inside my driver's side headlamp had frozen and was creating a prismatic effect and reflecting light all over the road. This created significant safety risks to my family and other motorist. Honda investigated and acknowledged a TSB for water in the headlights due to a manufacturing defect. However the cost of replacement and the availability of a replacement lamp are prohibitive.

airbags 1 complaint shown

3 total in this category · moderate · avg repair $1,100 · see airbags cluster analysis →
11/06/2024 ODI #11623873.0

The contact owns a 2020 Honda Passport. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and two other dealers, Buena Park Honda (6411 Beach Blvd, Buena Park, CA 90621) and Norm Reeves Honda Superstore Cerritos (18500 Studebaker Rd, Cerritos, CA 90703), were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

powertrain 1 complaint shown

4 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
10/27/2025 ODI #11695725.0

2020 Honda Passport VIN [XXX] engine start stop system fails at stop in a crossroad light. Vehicle becomes inoperable, on screen instructions not executable. After several attempts of turning vehicle off / on it finally starts. Stranded vehicle at light causes traffic to start swerving to avoid stalled vehicle - unsafe condition. No warning lights nor messages were observed in driver information system previous to failure occurrence. Malfunction has happened at least 3 times in last 6 months INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Showing 300 of 90 total complaints. The full federal record is available at nhtsa.gov/vehicle/2020/Honda/Passport#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-07-15. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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