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ProblemsByVin Index / 2020-SUBARU-CROSSTREK / COMPLAINTS
Full complaint record · NHTSA

2020 Subaru Crosstrek owner complaints

68 complaints filed with NHTSA on this vehicle , including 3 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

visibility 9 complaints shown

33 total in this category · moderate · avg repair $350 · see visibility cluster analysis →
12/15/2021 ODI #11443911.0

The windshield seemed to just start cracking for no known reason.

12/14/2020 7,284 mi ODI #11383337.0

There is a stress crack on passenger side front on windshield from rearview mirror inside the vehicle going upward in an arch and ends at the top of the windshield. It was in our garage and there is nothing that could have fallen onto the car from the roof of the garage. Noticed crack on 12/13/2020

11/27/2022 ODI #11495053.0

The windshield has cracked twice and had to be replaced. The first time was December 2021 and the second time was November 2022. Each time, we did not even see impact with a pebble. We just assume that was what caused the crack. My wife and I have been driving for fifty years and this is the first time we have had to replace a windshield. Subaru needs to fix this problem.

10/23/2022 ODI #11490499.0

My car was parked outside when one morning I noticed a 2-inch crack started from the edge of the windshield on the passenger side of my vehicle which grew to 19 inches in the following days. The crack feels smooth from the outside and to my knowledge didn't happen due to any impact. My vehicle is available for any inspection. I have not taken my car to the manufacturer regarding this issue yet.

10/14/2020 6,900 mi ODI #11364240.0

I've only had my brand new 2020 Subaru crosstrek for 4 1/2 months and I just got a 2nd crack in my windshield. Last month a small pebble flew off of a construction truck, hit my windshield and cracked it, while I was driving on the highway. Two days ago, I heard a light tap while driving 55 MPH on a city street and now I have another crack. I was the only one on the road and didn't see anything hit my windshield. I assume it was a pebble that hit my windshield but I'm not sure. I'm now afraid of the windshield because I drive a long distance to work. My fear is my entire windshield shattering in my face or my passenger's face while driving on the highway. This is a huge safety issue. I will be going to safelite again to get this 2nd crack repaired.

09/15/2020 2,650 mi ODI #11355204.0

Windshield cracked from a tiny rock while traveling approximately forty miles per hour on a freeway.

08/16/2022 13,000 mi ODI #11479495.0

The contact owns a 2020 Subaru Crosstrek. The contact stated after entering the vehicle it was discovered that the front windshield had developed a crack extending approximately four inches from the top of the windshield to the rearview mirror attachment. The contact indicated that no object or rocks had made contact with the windshield to cause the crack. The cause of the failure was not determined. The windshield was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 13,000.

08/02/2020 1,900 mi ODI #11342768.0

4 inch crack suddenly appeared on the passenger side of the windshield. It starts from the bottom of the windshield.

07/29/2020 1,500 mi ODI #11342121.0

I had my 2020 Subaru crosstrek (brand new, off the truck) for less than a month when a crack appeared in the lower left passenger side of my windshield. I didn't have any history of something hitting the windshield, it just cracked.

other 5 complaints shown

12/10/2023 Crash ODI #11559357.0

Car was thought to be placed in park, key was easily removed, and then the car became mobile and rolled downhill and could not be shifted back into park.

10/18/2022 ODI #11489870.0

Repeatedly battery drains after a few days of not driving. Won’t start. Requires a jumpstart.

10/12/2021 ODI #11436412.0

2020 Crosstrek windshield cracked. The windshield easily chips. crack started in lower windshield. car was parked in carport when crack started. Subaru does not fix windshield and told us to call glass company. car taken to glass replacement center for replacement of windshield. Subaru dealer told us over the phone that the pictures show there is chip in windseild and Subaru will not cover repair.

09/28/2021 ODI #11434773.0

Stalls sometimes when in intersection or when making a turn from dead stop ,then goes along fine. Seems like it is fuel or computer problem

08/30/2022 ODI #11482085.0

I was driving on the I-5 north. The car had already been in operation for over 2 hours by this point. While traveling around 70 mpg, the speed limit on that section of the highway, my front driver's side door, which had been locked, became unlocked and unlatched on its own — my car's "open door" warning went off and significant wind noise entered the car's cabin. Additionally, the cabin's interior lights all turned on, a normal feature that occurs when the car is stopped and the door opened, but incredible dangerous when traveling at night and at high speeds. I was in a safety corridor on the highway, so there was no shoulder to pull off to. If I tried pulling the door closer to the frame of the vehicle, I was able to get the "door open" indicator to turn off and the lights to dim, but t

seatbelts 2 complaints shown

11/29/2023 Crash ODI #11557526.0

The contact owns a 2020 Subaru Crosstrek. The contact stated that while she was sitting in the parked vehicle on the side of the road, another vehicle driving at approximately 60-65 MPH rear-ended her vehicle. The contact's vehicle was pushed into the highway's first lane. The front driver's side seat belt failed to restrain the contact in her seat, causing her forehead to hit the steering wheel and the back of her head to roll between the A-Pillar of the front windshield and the front driver's side door. The contact attempted to depress the brake pedal when the front of her ankles hit the bottom of the dashboard. The air bags did not deploy. A police report was filed. The contact was transported by ambulance to the hospital and received medical attention for a brain injury, lower back pai

10/15/2025 Crash ODI #11693525.0

At Miami Airport, with ample space behind the vehicle in front, a pickup truck with a very long sloping ramp trailer to carry several cars pulled into the stated space. The lefthand side rear of the trailer being well below my line of vision hit my bumper on the passenger side. My insurance provided GPS confirmed I was driving at 16 mph at the time. We both stopped. We looked at no damage to the trailer and seemingly minor damage to the car. We both drove off. I was about 500 yards from where I parked at the airport. After my return from the UK 5 days later I drove home and used the car for several days. At the time of the collision, my diagonal part of the seatbelt failed to restrain me. My chest hit the steering wheel and I have since experienced continuous pain. (No broken bones).

body 1 complaint shown

10/12/2021 ODI #11436521.0

Driver side rear door window exploded while driving. Shattering was unexpected. No rocks were heading that way and car is only 1.5 years old.

Showing 300 of 68 total complaints. The full federal record is available at nhtsa.gov/vehicle/2020/Subaru/Crosstrek#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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