Whenever I strap my child into their car seat and tighten down the straps, the straps will not lock into place and I am able to pull them back out with my hands.
2020 Toyota 4Runner owner complaints
31 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.
other 8 complaints shown
I was driving down the road and heard a Loud bang. When I got home I was looking for the source and there was a big hole in the sunroof from the sunroof shattering. There was no contact from anything the sunroof just shattered on its own.
On december 8 , 2020, the above referenced vehicles engine stalled three times while in driving mode. On all three occasions, the vehicle was moving at a speed less than 40 MPH. The vehicle restarted after each stall, when the gear shifter was placed in park. The vehicle seemed to be running out of fuel and/or having fuel pump problems. The fuel level of the vehicle was half full. I purchased the vehicle october 21, 2020. Todate, I have experienced 5 engine stalls.the vehicle had approximately 28.700 miles. The malfunctioning of the vehicle is an ongoing problem that has been reported the dealer as well as butler Toyota in macon georgia who informed me that they were not sure if they could diagnose the problem without keeping it for weeks, possibly at my personal expense. I chose not to le
Thirteen months ago I purchased a 2020 4 Runner from Parker Toyota. Last week my sunroof exploded for no reason, there were no rocks or debri that caused this. This is clearly a manufacturers defect of the glass used. I am thankful I wasn’t covered in shattered glass or worse, cause an accident. The picture shows my shattered sunroof, it has tape holding it together so it didn’t cave in on me.
While driving down a road a mango fruit fell from a tree and hit the front glass causing it to break. The glass also broke toward the inside there were pieces of glass on the dash inside the vehicle. This could of cause me injuries.
The sunroof suddenly shattered while driving. The interior glass cracked and rained down on me. The exterior glass cracked. It sounded like a gunshot. It caused cuts, fear from the loud bang and the inability to drive the vehicle out of fear of the remaining glass falling and for protection from rain or other elements
System malfunction—the ‘brake’ alert flashed and chirped when there was NO obstacle on the road. Safety issue—I was about to hit the brakes but I realized in time there was no need. Confirmed? No not at this time. Possibly have it reviewed at next maintenance. No inspection yet. This has occurred infrequently in the past
I have attempted to use the SOS button 4 times in different days and in different locations, only connecting once and the rep. claimed she couldn't hear me that only time I "connected." The system causes premature battery drain (even while the car is off, it draws power) and doesn't work in its intended way as a safety/rescue tool. This is an expensive feature that fails to work while locked in with an inferior cellular service provider through an exclusive contract between Toyota and AT&T.
airbags 3 complaints shown
I was in a traffic accident and my air bag did not deploy
The front passenger airbag on this car is deactivated automatically whenever the front pasenger weighs less than 100 lbs. We did not know about this feature when we bought the car. My wife, who is 65 years old, weighs about 95 lbs and whenever she sits in the front passenger seat, a warning light appears indicating that the front passenger air bag has been deactivated. We contacted the dealer and Toyota and were told that this system was designed to automatically protect smaller children who may ride in the front seat. Unfortunately, this system prevents my wife from using what I consider to be an essential safety feature (the front air bag). The NHTSA should mandate that manufacturers provide us with a switch or a system setting that allows the driver to activate the front passenger
The contact owned a 2020 Toyota 4runner. The contact stated that while the driver who was her father crashed into another vehicle, the air bags failed to deploy. In addition, the contact stated that the braking alert for getting too close to a vehicle failed to illuminate. A police report was filed. The contact stated that the driver sustained two injuries and the contact sustained two injuries. Medical attention was sought. The contact was unaware of the other passengers from the other vehicle sustained any injuries. The vehicle was damaged and towed to a tow lot. The dealer was contacted and informed of the failure. The vehicle was destroyed. The manufacturer was notified of the failure. The approximate failure mileage was 13,000.
brakes 2 complaints shown
While slowly slowing the vehicle down, the brake pedal went completely to the floor and lost all braking. As soon as pedal is brought back up and pumped once or twice, brakes regained function. No warning or safety lights went off. This has occurred 3 different times with 2 different drivers.
UNKNOWN but not really a "Safety Issue" in the true sense of the meaning. Front Brakes. Loud squeal from brakes under cold climate conditions. Dealership has inspected but nothing found. Mentioned NHTSA # 10190453 & TSB #T-TT-0636-20 REV to the service manager but they stated that there is/was no official "TSB" for brake squeal issue on my vehicle. I believe they were referring to a Toyota "T-SB-#######", rather than the "T-TT-0636-20 REV". I did not get any info from dealership since no official "TSB" is published?
steering 2 complaints shown
Steering wheel shakes driving 58-62mph on highway
Steering wheel shakes at highway speeds (58-64mph). Steering wheel has shaken as much as 1.5 inches back and forth, causing vehicle to shake while driving at high speeds. The problem has been confirmed by the dealer and has been in 6 times to try to fix it with no change. The problem started the second week we owned it. It gets progressively worse. Tires can be balanced and it comes right back a few days later. Toyota corporate states that it is a known issue and “is a characteristic of the vehicle” cause by “harmonics.” Tires have been road force balanced, tire/wheels swapped, driven with no drive shaft, driven with computer to turn off torque converter, drive shaft swapped- all with no change. Toyota would not agree to provide loaner car after requesting buyback arbitration. I was told i
lighting 1 complaint shown
Similar to NUMEROUS newer ('12+) vehicles, the instrument cluster gauge needles light up even when the headlights are not on. Therefore when driving the vehicle, the driver isn't aware that the headlights are NOT ON at night (and there are no DRL/daytime running lights to warn oncoming drivers), which means that the vehicle is driving at night WITHOUT any lights on. People are going to be killed this way; both the driver and innocent motorists driving near this vehicle. I nearly got in a head-on collision last night because the vehicle headlights weren't on after sundown (but I listed crash, fire, fatalities to get your attention, as I submitted this same issue about 8years ago for a similar incident with a Nissan Leaf that narrowly missed running me over as it was driving without any hea
powertrain 1 complaint shown
Brakes are not functioning properly, the pedal goes way down to the floor before engaging any brakes. At idle the brakes seem to function fine, after driving at about 10mph the brakes go back to not working again. Dealership says the brakes are "normal" and I was told to drive it home even though it was still having the issue. Transmission is not shifting properly either, it gets stuck at 4000-5000 RPM sometimes and then shifts into the next gear. The braking issue occurred even worse going down a hill at 55mph right before it went in for service.
wheels 1 complaint shown
Took the vehicle in 3/19/2021 @ 6076 Mileage for a steering wheel shake, the dealer has tried numerous times to fix it by trying to balance the tire and rotate the tires, it only masks the problem and the steering wheel shake comes back. The shake can happen at any MPH. I finally took it to another shop called discount tire and dynamic 4x4 alignment. Discount tire said there was coupling in the stock tires Nitto Grappler, so I replaced the tires with Michelin Defenders this only masked the problem. On 9/25/2023 a local Toyota Technician and I took a ride together to see if he could duplicate the problem. At 67 and 68 we were able to duplicate the problem when the steering wheel shook the passenger side of the car shook. The technician and I swapped and I was able to duplicate the problem
body 1 complaint shown
Tl* the contact owns a 2020 Toyota 4runner. The contact stated that the frame of vehicle was rusted and rust powder was present falling from the frame after removing the rear seat covers. The cause of the failure was not determined. The local dealer town and country Toyota located at 9101 south blvd, charlotte, nc 28273, was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 100. *ln *js
suspension 1 complaint shown
The contact owns a 2020 Toyota 4Runner. The contact stated upon taking the vehicle to the dealer for a routine inspection, he was informed that the front coil spring was fractured and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that 50% of the cost for the repair would be covered. The failure mileage was approximately 53,000.