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ProblemsByVin Index / 2020-TOYOTA-HIGHLANDER / COMPLAINTS
Full complaint record · NHTSA

2020 Toyota Highlander owner complaints

289 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.

powertrain 8 complaints shown

112 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
12/31/2025 55,000 mi ODI #11708000.0

The contact's wife owns a 2020 Toyota Highlander. The contact stated that soon after purchasing a new set of tires, the vehicle made an abnormal rattling sound upon acceleration. The vehicle was taken to a dealer for an oil change and tire rotation, and the contact was informed that no defect was found on the vehicle. As the failure persisted, the vehicle was taken back to the shop, where the tires were purchased. The contact was informed that there was no defect in the tires, and the failure might be related to the differentials of the vehicle. The vehicle was taken back to the dealer, where it was diagnosed with transmission failure. The manufacturer was then notified of the failure, and the contact was offered partial financial assistance towards the purchase of a new engine. The vehicl

12/29/2025 ODI #11707470.0

My 2020 Highlander developed a whining or grinding noise consistent with the Technical Service Bulletin. I took it to a Toyota Dealership for diagnostic and they confirmed the whining and hissing sound. They said it would cost $9,000 to repair. I called Toyota to request a goodwill repair and they denied me. Toyota case number: 251229000423. The car does not feel safe to drive. We worry that at any moment the car could break down with our children inside. The problem was reproduced at a dealer and inspected. There were no warning lamps or messages, just the obvious sound coming from the transmission.

12/27/2025 ODI #11707237.0

Shortly after the powertrain warranty expired, the automatic transmission in my 2020 Toyota Highlander began producing a loud whining/howling noise during normal driving. The noise appears to come from the transmission area and increases with vehicle speed. The issue was not present during the warranty period and began unexpectedly soon after expiration. The abnormal noise raises concerns about internal transmission failure and potential loss of drivability. This condition could pose a safety risk if the transmission were to fail while driving, especially at highway speeds or when merging into traffic. No warning lights or messages were displayed prior to or during the issue. The vehicle was inspected by a Toyota dealer, and the problem was confirmed to be related to the transmission.

12/27/2024 ODI #11632588.0

Highlander transmission broke down around 80,000 miles

12/22/2025 ODI #11706447.0

Transmission stutters. Only has 32000 miles.

12/20/2024 ODI #11631899.0

The transmission in my 2020 Highlander XLE needs replacement at 64,000 miles.

12/20/2023 100,100 mi ODI #11561204.0

The contact owns a 2020 Toyota Highlander. The contact stated while driving at an undisclosed speed and attempting to accelerate, he heard an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, and it was determined that the sound was coming from the transmission however, the dealer was unable to provide a cause for the failure. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 100,100.

12/09/2025 ODI #11703925.0

Transmission failure. Noticed whining when driving, took to local Toyota dealership and they diagnosed transmission failure. They quoted $12,000 for transmission replacement and confirmed that this is a known issue with certain years/models of Toyota Highlander. Ours is a 2020.

other 3 complaints shown

12/27/2023 ODI #11562150.0

Nav Search and Voice message dictate disabled. Highlander 4th Generation (2020+) Has anyone experienced a DCM failure? My 2020 Highlander LTD hit 70K and 3yr mark; all of a sudden my Nav won't search while driving and I cannot dictate a response to a msg. Other forums suggest, reset the DCM by disconnecting the battery for a minimum of 30 minutes. This can be problematic. NO hands free driving capability.

12/13/2025 ODI #11704823.0

Lift gate does not close and it just beeps. Needs to be closed manually. Toyota has known this issue for a long time but failed to address. Repairs are costly and reduces my cars value

12/13/2020 9,000 mi ODI #11383214.0

We were driving in the freeway and suddenly we heard like a "bang" sound, like an explosion. We looked around us and wondered what it was. Then we heard the air from the roof seeping through and we took an exit, it was a shattered sunroof. Since the rain is in the forecast and we were going on a cross country vacation, we used a flex tape to prevent for the glass to keep shattering and from the rain.

brakes 1 complaint shown

28 total in this category · severe · avg repair $450 · see brakes cluster analysis →
12/31/2025 ODI #11708018.0

My 2020 Toyota Highlander Hybrid has a braking issue identified in Toyota Service Bulletin T-SB-0059-23, Hybrid Regenerative Brake Transition Feeling Improvement. When going downhill and applying the brake, the vehicle lurches forward temporarily as the braking system transitions from regenerative to hydraulic braking. The first time my vehicle did this, it was very alarming and I had to take additional measures to slow my vehicle as I was driving downhill. My vehicle frequently demonstrates this problem, however, I did not report it to my local Toyota dealer because I read in an online chat group that it was a characteristic of this vehicle. Although the TSB recommends a Reprogram of the Brake Actuator Assembly Control Module, the repair is only covered under the Toyota Basic Warranty whi

wheels 1 complaint shown

12/30/2022 ODI #11499606.0

Case #11497584, All 4 tires Brigestone 235/55R20 102V cracked(DOT 4919, Thread 6/32-7/32). Numerous report of this tires exploding. load index 102 is Max load 1874 Lb at 44 PSI. Manufacturing label is 36 PSI, GAWP RR 3405. At 36 PSI(load inflation table) tire capacity is 1620 Lb which is show that GAWP 3405/2=1702.5 LB is ALREADY OVERLOAD each rear tire by 82.5 LB. If you add 5000 Lb trailer(tongue load 10%=500 Lb) then rear tire will be overloaded 82.5+500/2=332.5 Lb. This is 332.5/1874=17.7% All Toyota Highlander 4th generation LIMITED & PLATINUM should be removed from the road an emergency. The contact stated that their wife drives the vehicle majority of the time. The contact also expressed concerns about the tires not being able to support the weight of all 7 passengers or the weight

cruise control 1 complaint shown

7 total in this category · severe · avg repair $600 · see cruise control cluster analysis →
12/23/2020 4,000 mi ODI #11384736.0

We recently purchased our highlander and it has a little over 4,000 miles. Today while driving down the road at about 45 MPH, the car just lost power and the check engine light came on. 1. Check engine - reduced engine power 2. Secondary collision brake system malfunction we had to park and wait for the Toyota dealership to come and tow it to the service center. At this point I don't know what was wrong or why it just cut out while driving. I am very concerned and can only hope Toyota can address this or replace the car.

body 1 complaint shown

25 total in this category · moderate · avg repair $1,500 · see body cluster analysis →
12/19/2025 ODI #11706127.0

The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V72000 (Structure). The vehicle was taken to the dealer; however, the contact was informed that the recall could not be performed due to a damaged bumper clip. In addition, the contact stated that the vehicle was taken to the dealer several times, however the recall repair was not performed. The manufacturer was made aware of the failure and a case was filed. The manufacturer denied performing the recall repair.

airbags 1 complaint shown

32 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/18/2024 ODI #11631417.0

The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

seatbelts 1 complaint shown

4 total in this category · severe · avg repair $500 · see seatbelts cluster analysis →
12/17/2022 ODI #11497855.0

Driver's seatbelt doesn't latch well and when latched it is very difficult to unlatch making you feel trapped in vehicle.

tires 1 complaint shown

12/15/2022 20,000 mi ODI #11497584.0

The contact owns a 2020 Toyota Highlander equipped with Bridgestone Tires, Tire line: Alenza Sport, Tire Size: 235/55/R20, DOT Number: 1W28AALA15019. The contact stated that the four tires cracked, due to a discrepancy between the stated weight capacity for the tires and the gross vehicle weight. The contact discovered the failure upon inspection of the vehicle and immediately stopped driving the vehicle. An independent mechanic was notified of the failure. The tire manufacturer was also notified of the failure, and the contact was provided a case number. The vehicle had was not repaired. The tire and vehicle failure mileage were approximately 20,000. The contact stated that their wife drove the vehicle majority of the time on local roads. The contact also expressed fears of the vehicle

electrical 1 complaint shown

12 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
12/14/2025 ODI #11704988.0

The rear hatch door will not close or open and just sit there.And dings, you have to manually close it and open it most times and it never fully sucks up and latches fully and it doesnt notify you on the hood display of the car , so when we were driving down the road, we heard loud hissing and road noise coming from the rear and come to find out the rear hatch had never fully closed or latched itself fully.And it hangs up constantly.

Showing 300 of 289 total complaints. The full federal record is available at nhtsa.gov/vehicle/2020/Toyota/Highlander#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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