2021 Ford Edge owner complaints

Reverse camera saying not available when car is put in reverse. There is an update for the 2021 backup camera. My VIN is apparently not on that even though it is a 2021 Edge.

Subject: Complaint Regarding Ford Safety Recall 25S28 – Unresolved APIM Module Issue Vehicle Information: Year/Model: 2021 Ford Edge Recall: Ford Safety Recall 25S28 Defect: Rear-view camera and APIM module software malfunction. Summary of Issue: June 2025: Attempted recall repair; dealer stated recall was on hold. August 2025: Received another recall notice but delayed repair since no issues were present. November 2025: Navigation system, CarPlay, and infotainment screen began shutting off. Dealer confirmed these functions are controlled by the APIM module covered under Recall 25S28. December 2025: Vehicle at dealer for ~2 weeks. Dealer attempted software update, then said Ford corporate approved replacing the telecommunications chip on Dec 12. On Dec 16, dealer informed me Ford put the

The contact owns a 2021 Ford Edge. The contact stated while his wife was driving the vehicle at 35 MPH, a vehicle abruptly stopped in front of her which caused her to rear-end the vehicle. The air bags did not deploy upon impact. The contact nor the other driver were injured in the accident. A police report was filed. The contact arrived at the scene, tied a strap to the hood of the vehicle, and drove the vehicle home. The contact stated that the forward collision avoidance feature failed to operate as needed on the vehicle. The contact was able to drive the vehicle to a dealer where it remained in their possession. The manufacturer had been notified and offered no assistance in relation to the failure. The vehicle had yet to be repaired. The failure mileage was 400.

I am a second time owner of Ford cars, it's really concerning to me that for one, they have the reputation of their transmissions being faulty, lastly that this being my second vehicle that I have purchased from them that's having transmission issues. Transmission issues that are identical to each other. The transmission keeps slipping and I've only owned the car going on two years. There should be no reason that I would have to replace it so soon. Just like it was in my 2005 ford Taurus. This is an issue that needs immediate attention and it's a rip off because coming up with 9 thousand dollars to spend to repair something that you can just get a new car with that as a deposit. I am very frustrated with Ford and it really needs to be looked at. From looking at it, many people have had thi

I bought a CPO 2021 ford edge titanium from lasco ford of Fenton Mi. When purchasing the vehicle the salesperson repeatedly kept saying the car was clean with a clean car fax checked out by their mechanics but did NOT tell me the vehicle has an open safety recall which me and my wife weren’t told or seen on the car fax not to mention the car broke down right away after we left the dealership at 9:30 at night after closing which in Michigan selling a CPO vehicle with an open safety recall and not telling us is illegal if they checked the vin prior to selling is the vehicle they would have known. I felt that they misled me on the car also doing everything they can to not let me test drive it

Transmission and transfer cases. The car sputters when taking off from a stop.

The transmission failed while driving down the road. The vehicle jumped gears while traveling at approximately 30 miles per hour. My husband was luckily able to maneuver it to a safe location, but almost wrecked in the process of it jumping gears while we were accelerating with the flow of traffic. The problem has been confirmed by the Ford Dealer- the transmission failed and has grinded up clutch parts all in it. There were no prior warnings that anything was failing, but we did notice a shudder that day when we would accelerate to around 30-35 mph. Upon research afterwards, we learned that there is a TSB for that exact 8F35 transmission and that Ford refuses to recall the known problem in the 2019 - 2021 Ford Edge. I was so scared for the safety of my family with my 6 year old child in t

Car shudders and jerks during acceleration

The vehicle hesitates when engaging accelerator;shifting roughly,stuttering ,mostly under 50 mph.

Screen went black, had to replace the computer behind the screen for 1,500 dollars.

The vehicle was sluggish to reverse as I left my office but after I left it was operating normally to gas station about 3 miles away. I stopped at gas station to fuel up. After, I started car and it would not go back in reverse. When i shifted from park back to reverse, it moved maybe 5". Was sputtering and clanking. I drove forward maybe 2', while sputtering, jerking, and clanking. I managed to make it home (<3 miles) and on shifting it wanted to stall, and on braking it was sputtering, jerking, and clanking with downshifting. At home, when I put it in reverse, i got an error message "Gear select will engage at low speeds", and as I tried to reverse, the car went FORWARD almost causing me to crash into my house. After several attempts to back up and begin to go out of my drive, it was spu

Since I bought the car last year I been at the delaership more than 3 times already complaining about the screen and the two on the back of each seat . The main screen frezees all the time not allowing me to use the cameras nor GPS etc. The two at the back are 24/7 on . Dealership states Ford has no idea how to reapir the veh . That I should wait and they ignored my petitions for my warrantu amd packages information along with anything in writing . They just call .. No paperwok .

The contact owns a 2021 Ford Edge. The contact stated that while parked, the front passenger seat belt did not latch. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and was advised that the part was on backorder. The vehicle was not repaired. The failure was approximately 85,000.

Transmission causing jerking, shuddering and take off issues. It was diagnosed as the torque converter messed up in the transmission. My safety is at risk of being reared in as the car hesitates to go in gear and to shift properly.

THE VEHICLES SUN ROOF EXPLODED/IMPLODED WHILE DRIVING, THE CAR IS NOW AT THE DEALERSHIP FOR REPAIR. INSURANCE COMPANY HAS A CLAIM AND IS INVOLVED. I tried to upload pictures but was not able to do so.

Splash guard under the vehicle, sometimes also referred to as a diaper, fell down. I reported it to the dealer and was told I didn't need it anyhow. Well, if I didn't need it anyhow why did they put it on to begin with ? I also notice a lot of other Ford vehicles driving down the road with these guards (diapers) hanging down, so it isn't just a me problem it's a Ford problem. After inspecting the guard it is made of such cheap material I don't know how any engineering designer could of thought that these would hold up given the environment under a vehicle. I would also think that this could easily become a road hazard if it were of fallen off going down the road.

I was stopping at a yellow light and the brakes were slow to respond nearly resulting in a collision with the car stopped in front. I initially attributed this to wet brakes since it was raining heavily and I had only gone a short distance. I returned home without further incidence. The next morning my wife took the car and nearly drove into traffic after the car was slow to stop leaving the subdivision. I had the car towed to the dealer, they said the brake booster had failed and that brake booster part is on back order and wouldn't available until the end of October or early November. The car is 3 years old with 25,000 miles. I think the parts back order status may be the result of unexpected demand because of a high failure rate. The dealer said the part in question is a common c

While traveling on curvy roads, lane keep assist jerked steering wheel to the left into oncoming traffic. Incident occurred twice, and only when on a right hand curve. Lanes are clearly, and freshly, marked

The contact owns a 2021 Ford Edge. The contact stated while his son was driving 60 MPH, the vehicle was stalled. The contact stated several unknown warning lights were illuminated. The vehicle was not drivable. The contact arrived at the location and became aware that the serpentine belt was fractured. The contact towed the vehicle to a local dealer, where it was diagnosed with needing the serpentine belt to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 8,000.