The contact owns a 2021 Infiniti Q50. The contact stated that while driving approximately 70 - 80 MPH and attempting to accelerate, the vehicle would accelerate but failed to exceed 10 MPH. The accelerator pedal had to be depressed to the floorboard for the vehicle to accelerate; however, the vehicle still failed to exceed 10 MPH. During the failure, the check engine warning light was temporarily illuminated. The contact intended to have the vehicle towed to the dealer, which was called and informed of the issue. The dealer informed the contact that the VIN was not included in NHTSA Campaign Number: 21V234000 (Engine and Engine Cooling). The failure mileage was approximately 82,000.
2021 INFINITI Q50 owner complaints
5 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. Listed by category, newest first within each section.
engine 1 complaint shown
airbags 1 complaint shown
The contact owns a 2021 Infiniti Q50. The contact stated that while driving at undisclosed speeds, the air bag warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact called an independent mechanic, but no assistance was provided. The manufacturer was not contacted. The failure mileage was approximately 35,000.
cruise control 1 complaint shown
I purchased a new 2021 Infiniti Q50 from Infiniti of Cool Springs on September 28, 2020. There was an incident on January 13, 2022 due to a manufacturer defect that caused my car to accelerate on it’s own. I was parked at a car wash to vacuum my vehicle. I had my foot on the brake to move the gear shift into park when my car rapidly accelerated which caused me to crash through a metal fence that separated the car wash from the adjacent property. I have an added safety feature on my vehicle to prevent a forward collision with emergency breaking that also didn’t implement. There wasn’t any warnings, indications or symptoms beforehand. I had my Infiniti for 16 months with only 20,766 miles on it at the time of the incident. This malfunction could present a serious public safety issue. I or
wheels 1 complaint shown
The contact owns a 2021 Infinity Q50. The contact stated that the vehicle was recently purchased from a dealer. When the vehicle was purchased, the tires were replaced. The vehicle was later taken to the dealer for maintenance, and while at the dealer, the contact was informed that there were nails in the tires and that the tires needed to be replaced. The contact checked the sticker on the door panel for the tire information. The contact stated that the sticker indicated that the wheels were 18-inch rims. The vehicle was taken to the dealer to install the new tires, and the contact was informed that the rims on the vehicle were 17-inch rims. The vehicle was purchased at a CarMax dealer, and the contact asked why the 17-inch rims on the vehicle. The contact was informed that the ride would
body 1 complaint shown
I was driving home on the Veterans Expressway in Tampa traveling about 65 mph when a sound like a gunshot almost caused me to lose control as I swerved out of fear - thankfully no other vehicles were nearby. I pulled over at the next exit in a public place and discovered my sunroof class had a piece of glass missing and it looked like it was pushed upwards. I knew this is not normal and never had I had this happen in any other car I owned with a sunroof. I had very small slivers of glass inside the car which cut my fingers because they were not visible, along with the tempered glass. Since it was going to rain, I drove home and put in garage to avoid water damage. I called the dealership in Sarasota and they stated this was reported by another customer in recent months. There was no warnin