2021 Kia Soul owner complaints

The contact owns a 2021 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that while driving at various speeds, the vehicle stalled on several occasions. The driver was able to pull over to the side of the road as possible, and the vehicle was able to restart after an extended time. There was no warning light illuminated. The contact stated that oil was added every two days to prevent the vehicle from stalling. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling), and the dealer deployed the Piston Ring Noise Sensing System (PNSS) software on the vehicle; however, no further service was performed, and the failure persisted. The vehicle was not repaired. The manufactur

The contact owns a 2021 Kia Soul. The contact stated that while driving approximately 50 MPH, the vehicle lost motive power and stalled. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that the transmission and the engine had failed, and both needed to be replaced. The vehicle was not yet repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V259000 (Engine). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 109,000.

My vehicle is part of an active engine recall related to defective piston oil rings. When I brought my car to the dealership for the recall inspection, I informed them and Kia Corporate that my car had been stalling and shutting off while driving for months. I have text message documentation of these incidents. This safety concern was ignored. The dealership performed only a basic visual inspection (removing coils and air filter, checking battery, alternator, starter, and attempting to start the engine) and refused to perform a full recall diagnostic or engine tear-down. They claimed the engine was “hydrolocked” and stated that water in the engine “voids any recall” and that outside influence is not covered. I requested that Kia Corporate dispatch a Field Service Engineer (FSE) for an in

When I was driving at 15mph the car completely shut off. So I tried to restart it and when I took the key out everything locked up and it was like that for 5 min in the middle of the road before the car came back on and flahed the engine and oil light.

The contact owns a 2021 Kia Soul. The vehicle was serviced under NHTSA Campaign Number: 21V259000 (ENGINE), but the failure occurred. The contact stated that DTC: P0004 was displayed. The vehicle was taken to the dealer, where an oil consumption test was scheduled to be performed. The contact was asked to provide the maintenance history on the vehicle. The contact was unable to provide the documents, and the dealer refused to repair the vehicle. The dealer reset the code and sent the contact home. The contact stated that on the drive back to the residence, the DTC: P0004 became displayed on the instrument panel. The vehicle was taken back to the dealer. The dealer requested the maintenance records. The vehicle was not repaired. The contact stated that the failure persisted. Most recently,

Description of Problem: My 2021 Kia Soul experienced complete engine failure consistent with the defect described in Recall 25V099 (SC336), which addresses faulty piston oil rings that can cause engine damage, stalling, and potential fire risk. Kia of Round Rock performed a compression test and found Cylinder 3 at 102 PSI, well below the normal minimum of 160 PSI. Despite this, the service advisor stated in writing that the failure was “unrelated to the recall” and quoted an engine rebuild cost of $7,476.32. The recall specifically identifies incorrectly manufactured piston oil rings as a cause of engine damage. Low compression from defective piston rings directly aligns with this recall’s description and the findings in my vehicle. Additional Detail: Prior to the failure, a warning ligh

Vehicle Information: Make/Model/Year: 2021 Kia Soul VIN: [XXX] Odometer: [96,000] Dealerships: Kia of Killeen, TX /Kia of Round Rock, TX & Component/System Failure: Engine failure due to defective piston oil rings, causing low compression and stalling. Components are available for inspection at both dealerships. Safety Risk: Sudden engine failure and stalling created a serious risk to my family, including children ages 6 and 9. The defect could cause loss of vehicle control or fire, potentially fatal. Dealer Confirmation: Kia of Round Rock confirmed low compression (Cylinder 3 at 102 PSI). Kia of Killeen falsely stated the recall was completed; while the car was in their care, it would not crank. Inspections: Vehicle inspected by Kia dealerships. No police or insurance inspection

Auto Start Stop Issue - Vehicle will stall and not start when waiting at a red light after you let go of break. All warning lights would turn on and stall.

My 2021 Kia Soul was an attempted theft. The vehicle was locked and the would-be thieves gained access by breaking the passenger rear window. The True failure is in the ignition system. As the thieves tore apart the steering column and dismantled the ignition system, and they were ready to pull away before being interrupted. This defect in the simplicity and ease of access to the ignition system without ANY safe guards to prevent theft poses a safety risk to those who may interrupt would-be thieves in the action. While also posing a risk to the general public by inciting further possible road hazards, due to the nature of those operating the vehicles.

While driving down the road in wet weather conditions. The vehicle lost all power, lost wipers and headlights. Happened on interstate while traveling at 65 MPH. Vehicle stated key wasn't detected in car. While in motion using other vehicles headlights was able to get over to the side of the highway thankfully. Vehicle was towed to dealer for assessment.

Horn fails to operate. 2nd time for this car. 1st time was repaired by dealer as warranty. Now failed again. Car only has 14000 miles on it.

The Plastic Ignition Switch for my vehicle is an invitation to steal my car. Which is exactly what happened. I could have been harmed had I seen this happening. Many people on the streets of Milwaukee could have been harmed as well, because my stolen vehicle ended up in a Police car chase and caused almost $9,000 worth of damage. Kia knows this is happening to their customers. This component have been inspected by the police and insurance company. Their was no warnings of this known problem with the ignition. I would not have bought that problem. I wasn't aware of this until my car was stolen. This is not fair and something should be done. People could die because so many of these Kia car thefts end up in a Police Chase through the City. Also, I could have been hijacked or worse.

Paint is peeling on the roof of my 2021 Kia Soul - for no reason. I have read that other KIA owners have this problem and Kia is not taking responsibility for this.

car is doing jerk moves and it stopped working when i was driving around 30 mph in a hospital area. Ive been told that car is burning oil since day one. The only ppl changing the oil is the kia dealer and i've been told to change the oil to get it fixed but i need to change the oil every 4k miles and car is brand new from 2021... I already been in dealer reporting that car needs engine replacement and they always say that car only need oil change. However, this month a person from that dealer told me that he changed many kia same model and asked me to call kia to get the engine replace, because the car is gonna get me kill. He doesnt want me to say his name but i will sue Kia if something happens to me.

Contact Information: •Name: [XXX] •Contact: Phone: [XXX] Email: [XXX] •Location: Hawaii Vehicle Information: •Year / Make / Model: 2021 Kia Soul S •VIN: [XXX] •Mileage: 133,000 miles Recall Reference: •Verified NHTSA recall for VIN: [XXX] Kia Consumer Affairs Case Number: XXX ⸻ Complaint Description 1.I received a notification of an NHTSA safety recall for this vehicle. In February 2025, I responded to that notification by contacting Kia. My husband followed up in March 2025 with the dealer, but we did not receive any follow-up regarding inspection or repair. 2.On Tuesday, 12/16/2025, I contacted the dealership again; I was told someone from the service department (believed to be named Colton) would call me back. I have not yet received a callback. 3.Today, I visited the dealer

The vehicle started loosing power. the engine would rev up but the car wouldn't go. the car had to be towed to the dealership because the vehicle would not engage into drive or reverse. the dealership is replacing the transmission. It is the IVT transmission

First off I do not use my lane keep assist. When traveling at any speed on a long curves of 100 to 150 ft or longer or sitting in a parking lot with the steering wheel angled between 15 to 30 degrees either left or right of center for 15 to 30 seconds the system will (in a sense) fall asleep. On the long corners this causes a dangerous situation for the driver and others because with the system falls asleep it will continue tracking the same course without recentering unless forced to re-engage. In other words it will not come out of the curve without forceful input from the driver. The vehicle has been in to the dealer where the issue has been dulpicated and confirmed by two technicians and dismissed by master tech without actually test driving. This issue should be labeled warning becaus

Vehicle keeps pulling. Vehicle pulled to the right. Performed a steering angle relearned, and wheel alignment. Cross rotated tires and now the vehicle pulls to the left. Told nothing else can be done at this time. Car is constantly. Fighting itself with steering assist.

My daughter was driving her 2021 KIA Soul S and a Chevy Silverado suddenly pulled in front of her. The crash report says impact was at 50 mph. My daughter survived the crash; however, the vehicle immediately caught on fire and flames entered the cabin from what was left of the engine compartment. Her airbag inflated, but did not deflate. She punched the airbag to make enough room for her to try and exit the vehicle, but her driver's door would not open using the handle even after manually unlocking the door. Only after repeated Black Belt level martial arts' kicks and elbow thrusts did the door open and my daughter was able to exit before the car was consumed by flames. A police report and picture will be sent. Please investigate - no one should have to suffer fate of burning to death.

Turned my wheel to pull out of a parking spot. I heard a grinding noise as I moved forward and then lost the ability to steer my car. I was able to get my car off the street and upon inspection found my left front tie rod had snapped in half.