2021 Mercedes-Benz CLA-Class owner complaints

On Friday, September 27, around 12 pm, while driving on i880S near Union City, California, something horrific happened. The sunroof of my 2021 Mercedes CLA 250, with just 49,000 miles, suddenly exploded without any warning. The sound was so loud and violent, it felt like a gunshot. I was immediately overwhelmed with fear and panic as I struggled to process what was happening. In my rearview mirror, I could see shards of glass scattering across the road behind me. When I looked up, I was horrified to see that the remaining glass was hanging in dangerous shards just above my head, barely held in place by the sunroof cover. I shudder to think what might have happened if that cover hadn’t been there—if it had fallen, I would have been covered in glass. And if there had been passengers or chil

Our car has lost power to accelerate on 4 occasions on the highway. The first instance was in October of 2023, the second instance was in November of 2024 (and was brought immediately to the dealership and they said the fix wasn't available yet), the third instance was in March of 2024 and the most recent incident occurred in June of 2024. For example, the car will be moving at a speed of 60 mph and it will suddenly start flashing lights in the car with a warning signal that the "car is unable to reserve". The car then instantly loses the ability to accelerate and you can push the pedal all the way down and it will not go faster. There is an issue with either the engine, the power train or the speed control, or some combination. The car will not go above 20 miles per hours. These instanc

On Monday 02/14/2022, after 2-3 minutes driving towards work, at about 25-30mph speed, the front right ball joint broke on the vehicle putting me in danger of losing my life. Due to this ball joint failure, the right front wheel disassembled from the vehicle and it slid-crashed on the car parked on the right side of the street. If it would happen on the highway I would kill myself and put others in the ultimate danger of losing their lives. The car was towed to the Loeber Motors Dealer and Mercedes-Benz LLC. informed about the incident. The the complaint case number 2-25420239808 was started with Mercedes-Benz Customer Care and led by: Susan Executive Referral Manager Mercedes-Benz USA, LLC (800) 367-6372 (ext. 6324) This defect should never happen and again, it could be lethal, ca

the seal around my driver side rear light is not sealed correctly there is water precipitation in my lamp

Date of occurrence: 03/05/2024 Subject: Formal Claim Regarding Traffic Safety Issue with 2021 Mercedes Benz CLA 250 I am writing to formally submit a claim regarding a recent traffic safety incident involving my 2021 Mercedes Benz CLA 250. While driving to my destination, I encountered a sudden loss of power and inability to accelerate. To ensure the safety of myself and other drivers, I activated my emergency lights and cautiously proceeded at a limited speed of approximately 30 mph, accompanied by a strained engine sound. Understanding the potential risks associated with this issue, I immediately pulled over in a safe location and had to drive the vehicle with caution to my home where I then arranged for my vehicle to be towed to the service department. Upon inspection, the service d