2022 Jeep Cherokee owner complaints

While driving, I heard a loud clunk and was not able to go forward when stepping on the gas. It then kicked in and could move on for a minute and it happened again. Then it happened again and this time we pulled over and had to call a tow truck. While we were waiting the car rolled even with it being in park, it wasn't until the emergency brake was engaged that the vehicle stopped ng. Luckily we were going to fast and we were on side roads or we could have been in a terrible accident. I did have my grandchild in the vehicle as to care for them quite often. The vehicle was towed to the dealership and the issue was identified. We were told they could not tell us when the part would be available, they had no ETA on it. We checked with Mopar to see if we could get our hands on a rebuilt part

The vehicle stalled at a busy intersection during heavy traffic hours. No watnings or signs that could've prevented the incident were indicated by the vehicle. 911 was called in to aid in the traffic incident. Call [XXX] from Laredo Police department. Vehicle was pushed by the Police Officer and myself to a near by parking lot where the vehicle was towed to the dealership. Dealership experts noted leaks on some parts of the engine due to britle gaskets and the major mechanical failure was due to a faulty fuel pump. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Keep taking in for noise and a drag on takeoff…. Never can duplicate problem! Now told transfer case and do not know how long it will take as factory on strike???? They said we were # 10 in line as no rentals and I complained this has been on going for over a year with always can not duplicate problem!

Service 4WD light came on. Took to Jeep dealership. They stated the PTU needs to be replaced. My car has been in the shop for over 4 months and no ETA on part arrival. This is a common issue in Jeep Cherokee’s but my VIN is not included in a recall. I was told by dealership it is safe to drive but I drive on the highway over and hour everyday to and from work. I have read it can result in loss of driving ability and the ability to put in park.

Traveling in heavy morning traffic in inside lane at approximately 25mph, engine suddenly lost power with simultaneous ‘Shift to Park’ error message and brief flash of amber warning light on instrument panel. Vehicle would not accelerate when gas pedal pressed, engine only revved. Driver (myself) had to slam on brakes and quickly put car in P then back to D in order to get car to accelerate forward, narrowly avoiding multi-car collision from behind. Car is brand new ‘22 (owned only 6 days) with less than 600 miles total. Vehicle will be dropped off at dealership 9/11/22 for diagnostics.

The contact owns a 2022 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle independently shifted into manual(M) mode without warning. The failure caused the vehicle to hesitate while depressing the accelerator pedal. The contact also stated that the Select-Terrain Traction Management System for the 4WD failed to operate as needed. Additionally, the contact stated that the turn signals, instrument panel, and key fob and other unknown electrical system failed to operate as needed. The vehicle was taken to the dealer on three separate occasions, but no assistance was provided. The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was 300.

PTO p/n 68333354A1 Internal Failure of PTU needs to be Replaced. No 4 wheel drive could roll away in Park. Dealer reports back ordered part will be months before available. I was told to just keep driving car! Mileage on car 21,371 This problem has been reported on this model since 2019.

4WD service light; 4WD System unavailable; clicking and grinding. Code diagnostic confirmed: C14*94 and C14*A797.

The vehicle makes a "pumping" noise when starting to acquire cruising speed. The noise started after the front brakes had to be replaced a few months after the purchase. Before the installation of the new brakes it was just fine. The car has been checked for this noise about two times already but the noise being intermittent is not always present when being checked. There has not been any warning lights or messages.

My 4WD light came on my dashboard. I took my Jeep to the dealer and they said the PTU was blocked and has an internal mechanical failure. According to websites, this can cause the power train to stop, cause an accident or injury. I don't feel safe driving this vehicle. The dealer informed me that the part is back ordered and will take a year to come available. I live where there is heavy rain and snow weather and the 4 wheel drive feature is not working. This is not good for driving in these conditions.

While stopping at a light, the car will just stall. While driving, the car will stall. This is all a safety issue, especially at night when the car stalls and you have no lights or any way for anybody to see you.

Today May 20, 2024 we called the NHTS to inform that we did received the notification from the manufacturer indicating that there is indeed an important safety recall which can cause a vehicle crash without prior warning. In the same letter the manufacturer states that The remedy for this condition is currently unavailable. When asking about what is considered a reasonable amount of time to solve this issue we were told that around July 20, 2024 we should expect a letter with the official findings. We are just writing this report to show that we are aware of the situation and awaiting the official resolution.

Vehicle is making emergency brakes at anytime on highway even without a vehicle in front to set off the sensor - causing vehicle to slide and go off road - the screen is over heating and snells like it’s burning

While on a road trip for the Thanksgiving Holiday on Interstate 95, the in dash information cluster advised me that the right turn indicator on the vehicle failed. Upon pulling into a service station and inspecting the vehicle it was confirmed that the right rear turn indicator had indeed failed and would no longer illuminate. In addition to the failure of the turn signal the Lane Departure features of the vehicle were then disabled. When taking the vehicle in for service on the week of November 28th, I was advised that there was a known issue with water infiltration in the housing. The manufacturer of the vehicle is aware of the issue and has a 45 step process to diagnose the problem. As of today, December 16th, I have been unable for a dealer to obtain and install a replacement fixtu

The contact owns a 2022 Jeep Cherokee. The contact stated that the right turn signal fails to remain engaged intermittently. The failure had become more frequent as time progressed. The vehicle was taken to the dealer for another matter, and the owner was also informed about the failure. The dealer confirmed there was no recall attached. The vehicle was not repaired. The contact 24V239000 (EXTERIOR LIGHTING, STEERING) expressed the same failure. The manufacturer was informed and confirmed that the VIN was not included the build date was 2 weeks out. The manufacturer referred the contact to the nhatsa hotline ot file a safety complaint. The failure mileage was approximately 29,000.

The contact owns a 2022 Jeep Cherokee. The contact stated while at a four-way intersection, another driver made a left turn at 30-40 MPH as a result the contact did not have ample time to stop and crashed into the front passenger side of the vehicle causing it to turn 180 degrees during the impact. The air bags did not deploy. The vehicle was towed to an impound lot. A dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that he sustained injuries on the right leg, right shoulder, and a knot of his head on the upper left side and his wife sustained injuries on the right side of her chest and stomach that required medical attention via the hospital. A police report was filed. The manufacturer was not notified of the failure. The approximate failure mileage

Smell antifreeze occasionally and have had to add occasionally. Car only has 18,085 miles. 2022. Spoke to my mechanic and he said it could potentially be a bad oil cooler gasket or a cracked manifold. Have smelled this for at least a year or longer

While driving the Jeep dashboard flashed multiple error messages re: power steering failure, forward collision warning off, etc.

The car has over 18000 miles, in March 2025 we noticed a rattle at the right front area while going over rough roads. we took the car to the (Dealer Cerritos Jeep) and were told that the right front strut was (Broken ?) and it was under warrantee. Then was told the strut was out of production and it would be May 30 before they could get the replacement, May 30 was told that the all the parts did not arrive, we left the car there June 23, June 24 they said the design had changed and needed to get more mounting parts to install it. today we pick the car up QUESTION: I was taught that when replacing an suspension you don't replace just one, you replace two! my research says that it is still a practice today. The dealer is replacing only the right Strut, we are concerned the we have one quest

We have 2022 Jeep Cherokee. The passenger visor falls out of the case hole causing a visual safety issue. This defect is casued by a poorly designed clip. The cost of the clip if over $950 with a total cost of $1025.73. We went to the dealership (Courtesy Chrysler Dodge Jeep Ram of Superstition Springs Mesa Arizona 85206) and apparently it's a consistent problem with many of the Chrysler vehicles. This issue is needs to fixed with a manufacurer recall. Spoke with service agent Tommy who agreed this is a problem. 480-830-8001 I current have pushed the visor stem back into place but it will not stay in place