2023 BMW iX owner complaints

Incident Date: August 20, 2025
Vehicle: BMW iX (2023 BMW iX XDrive 50 VIN - [XXX] ) On August 20, 2025, I was driving my BMW iX during heavy rain when the vehicle suddenly lost control and hydroplaned. Despite my efforts to steer and brake carefully, the vehicle skidded and hit the divider three times. Shockingly, none of the airbags deployed during the impact. I have experienced repeated traction and stability issues with this vehicle during rainy conditions, even while driving at low speeds. Both my husband and I have noticed that the car tends to hydroplane and lose grip on wet roads much more easily than other vehicles we have driven. I am very concerned that the BMW iX may have a serious design or safety flaw affecting its handling and stability in wet weather, as well as a potenti

I had an accident at a school pickup line. The car was on B mode completely stopped and it lurched forward all of sudden unfortunately at the exact moment when a girl was putting her backpack into her mother's car's trunk. Our IX hit the girl and the two cars parked in front of us. She was severely injured. Her mother repoerted some injury later.

When overtaking a car on a freeway that is on my right side, occasionally the car, without warning and with no information displayed, my car will suddenly brake for no reason about 3 to 5 mph. I use the accelerator pedal immediately to return to the original speed. This has happened maybe 8 or 10 times. The car has 14,000 miles on it. My wife will not allow me to use the adaptive cruise control when she is in the car as she gets scared when the car suddenly brakes. She is afraid their may be a car behind that might hit us. I have not reported this to BMW.

I was driving a 2023 BMW iX and attempting to park in front of a retail store in a strip mall parking lot. I was gently pressing the brake while trying to park in a space on the right. Then, suddenly, my car accelerated forward at high speed, crashing into the store's entrance door. This is clearly a case of sudden unintended acceleration.

The plastic seat insert that borders the square hole just below the headrest is painful to shorter passengers. Their head feels it even with minor braking. The BMW “fix” (a foam plug) does not provide enough padding or ergonomic benefit to remedy the problem and is issued for a steep fee at the dealership. The major safety issue is if there is a collision. No person’s head should be thrown against a hard plastic object in an accident! Shouldn’t the materials of a headrest be regulated? Shouldn’t there be firm padding made of a soft and relatively flat material?

I just purchased a 2023 BMW iX xDrive50 and have identified a safety hazard. The car has a feature that automatically locks or unlocks the vehicle when approaching or leaving the vehicle with a key. There have been two occasions, when I had just put my toddler in his car seat, that the doors locked when I shut the door. My purse with key and phone were also inside the car. The car locked because the second keyholder, my partner, was leaving our home at the same time and had the second key on him. I had no way to unlock the car and get to my son. Fortunately, I was able to flag down my partner both times before he drove off. I find this to be quite dangerous as I would have had no way to get my son out of the locked car easily or call for help if he had driven off. I would like to see thi

I am reporting an incident involving unintended vehicle movement/acceleration in my 2023 BMW iX xDrive50. BMW of North America inspected the vehicle and claims no defect was found; however, they refuse to provide the Event Data Recorder (EDR) data or diagnostic logs used to reach that conclusion. The incident occurred around September 1, 2025. The vehicle exhibited behavior inconsistent with normal operation. BMW’s response relies on undisclosed internal data and post-incident testing that does not recreate the event conditions. I am requesting NHTSA review this matter, including BMW’s refusal to disclose vehicle data relevant to potential safety defects involving throttle, braking, Auto-Hold, or software-controlled torque systems.

I brought a brand new BMW IX fully electric vehicle in May, 2023. A couple of weeks ago in early September, the “Emergency Call System Malfunction” warning light came on, and I can also smell a chemical burn from the vehicle. I dropped it off to Eastbay BMW in Pleasanton, California. 4350 Rosewood Drive, Pleasanton, California 94588. They confirmed that the “Control Module” may be over heating and causing the emergency call system to malfunction. Eastbay BMW contacted BMW HQ and was informed to just reset the warning light. “BMW advised Eastbay BMW that this is a recurring problem and the unit may overheat”. Eastbay BMW also confirmed that their technicians confirmed the warning codes showed the Control Module may be over heating. Instead of replacing this control module and finding a

On November 16, 2023, I was driving the vehicle in the far left lane of the freeway when, without any warning, the vehicle lost propulsion and would not accelerate. It also lost power assisted steering AND power assisted braking. I had to decelerate with no power brakes while attempting to safely cross 3-4 lanes to the nearest freeway exit with no power steering, while maintaining enough momentum to not get stuck in the middle of the freeway. After it lost propulsion, the several warnings flashed on the screen noting that the vehicle stabilization system was disabled, "vehicle may roll", the tire pressure monitoring was disabled, and the restraint system monitoring was disabled. I managed to steer the vehicle safely to the bottom off the offramp but had to bring the vehicle to a full stop.

The BMW does not offer this recall recommended by NHTSA

The contact owns a 2023 BMW IX. The contact stated while driving approximately 35 MPH, the vehicle suddenly lost motive power. During the failure, the message "Malfunction, Pull Over" was displayed. Approximately 20 minutes later, the contact was able to restart the vehicle however, moments later while driving the failure reoccurred. The vehicle was towed to the local dealer who indicated that the failure was due to an undetermined High Voltage Battery malfunction. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 30.

While parking in a rather standard strip mall parking lot, it was discovered the car was too close to the car on the right. The car was backed up a few feet and braked to a stop. When the gear shifter was moved to drive, the car took off and struck the car in front at 13 mph, causing about $75,000 of damage to our BMW iX M60. BMW did a precrash report with data but no written summary or opinion. It was quite clear from the phone call on the crash that BMW would argue the cause was driver error.

The contact owns a 2023 BMW iX. The contact stated while parking in a parking spot, the vehicle suddenly increased in speed without any warning. As a result, the contact crashed into the corner of a building. The front end of the vehicle was damaged as well as minor visible damage to the building. The contact and passenger suffered whiplash and neck pain but did not seek medical attention. A police report was filed. The vehicle was not towed. The dealer was contacted and stated that they were not aware of a recall for the failure and were advised to contact the manufacturer. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and stated the vehicle was not under NHTSA Campaign Number: 23V409000 (Vehicle Speed Control). The failure mile

Car suddenly went into neutral and a drivetrain fault error message popped up. Unable to set to drive to continue driving. Powered off car and back on and same error message.

Yesterday on 7/13, my family and I were fully stopped and parked in a parking spot (car was in park, to the best of my knowledge). The front passenger had just exited the vehicle and was opening the back door where my kids were just beginning to get out of their seats. At that moment, something occurred that caused the car to speed over the parking curb, across a pedestrian sidewalk and struck a brick and glass building storefront. What's odd is, assuming the car was in park, which i believe it was, the car accelerated to max speed and the airbags did not deploy and the hazard lights never turned on after the accident. In addition, the car has safety features designed to detect objects and avoid collisions and should switch the car to park when the car is stopped and doors are opened.

The vehicle automatically lost power, shut down, and came to a complete stop in the middle of the road. During the shut down, I was unable to accelerate, brake, or steer the vehicle to the side of the road to a safe stopping location. The vehicle computer appeared to take over and shut down the vehicle and I was unable to stop it from happening. I was informed by the dealer that the issue was with the Combined Charging Unit. The vehicle has been back at the dealer since July 17, 2023 and I do not know if the Combined Charging Unit is still on the vehicle and available for inspection. There was a recall for a software update that was supposed to address a known issue with loss of power. Prior to this incident, that software update had been completed for this vehicle. Our safety a

Not sure what happened, there is a warning saying the steering effort has changed, I have found there are many ix users received this warning and get their steering rack replaced by the dealer

car has been recalled, dealership has been unable to locate parts needed for the repair for 3+ months.

I am writing to you once again to report my concerns that BMW is not in compliance with NHSTA requirements that recalls be repaired in a 'timely fashion.' This car has a recall for the driver's airbag that was issued in mid February of this year. It his now 3 months later, and my dealer tells me it will likely be months from now that they can finally replace the faulty airbag. It is very very distressing to have to drive a car that is less than fully safe. I cannot understand why BMW USA refuses to cancel my lease and take back the car. I cannot buy the car and sell it to someone else because of the recall (even though this option would lead to a significant financial loss to me)--because of the recall, I cannot buy off the lease. A 5-6 month delay to fix a faulty driver's side airbag

2023 BMWiX with sudden acceleration issue upon parking. Vehicle has been subject to recall for unintended activation of cruise control upon parking and a software update was supposedly issued by BMW and yet this occurred to me today causing front end collision and lots of damage to my car. Not hurt nor were others but certainly could have been.