2023 Cadillac Escalade ESV owner complaints

On December 19, 2023, when pulling out of a parking lot onto the street, pressing the gas vehicle jerked and would not accelerate. No lights on dash. Drove less than 1 minute and turned down a side street, to get out of traffic while going slow/no power. Stopped at stop sign, went thru intersection. Went to next intersection, at stop sign, vehicle shut off, in the middle of traffic. Still no dash lights. Vehicle would not start. Turned on hazard lights. While waiting for tow truck, tried cranking several times. After about 3 hours check engine light came on, with a red light to the right of check engine light. At the same time as the check engine, I received an alert via the Cadillac App 12V error, please crank vehicle. Each crank try, dashboard would light up/cycle but vehicle never start

UNKNOWN. The car decelerated on the freeway from 80 mph by automatically going into N. Once we managed to pull over to the shoulder, the car would not turn on again or shift gears. The dealership thinks it's an engine failure and they have multiple escalades in the shop for the same issue.

In March 2025, my 2023 Cadillac Escalade ESV experienced a sudden engine failure. The engine began running rough, the check engine light turned on, and the vehicle became unsafe to drive. The Cadillac dealer diagnosed the engine with #8 exhaust push rod bent and metal debris in the engine oil. This matches the defect described in GM Recall N252494000 (connecting rod/crankshaft internal engine defect). I paid $10,000 out of pocket for a full engine replacement at Crestview Cadillac before GM mailed the recall notice. I submitted a reimbursement package to GM’s Recall Reimbursement Center by USPS certified mail. USPS Tracking Number: XXX Delivered on 07/17/2025 at 11:02 AM in Detroit, MI 48226 (“Left with Individual”). GM has refused to reimburse me and will not provide a written explana

Engine light is on solid. Veichile did stall while driving at Highway and vehicle will shake stop at red light. Noise when vehicle moving.

Auto started for about 5 minutes. Got in started vehicle and drove off. Immediately sounded like a motorcycle, loud exhaust. Volume of noise increased, upon acceleration. Checked under vehicle for exhaust problems when got to destination, 30 minutes drive, found nothing. Stayed about 90 minutes. Drove back home, same noise. Had vehicle towed to dealership. Informed transmission fluid pump was cracked. Upon finding out pump is internal to transmission, wondered how this could happen.

Manufacturer Recall NumberN252494000 NHTSA Recall Number25V274 Recall StatusRecall Incomplete, remedy not yet available Hello, I was informed of this recall 25V274 but the issue has yet to be resolved despite my attempts to schedule service. I contacted Marvin K Brown on May 9th 2025. I have been unable to get a clear timeline for repair.”] As this recall involves a potential safety risk, I am requesting immediate assistance in resolving the matter. Please advise on the next steps and how soon the necessary repair or remedy will be made available. --

I am the owner of a 2023 Cadillac Escalade ESV equipped with the 6.2L V8 (RPO L87) engine, which is now subject to NHTSA Recall Number 25V274 and GM Manufacturer Recall N252494000 due to a known defect in the connecting rod and/or crankshaft components. This defect can lead to catastrophic engine failure, sudden loss of propulsion, and significantly increases the risk of a crash. Despite my VIN being actively flagged under this recall and the serious safety implications involved, the authorized GM dealership has repeatedly refused to perform the required inspection outlined as the first phase of the official recall remedy. Their justification is that the “remedy is not yet available.” However, GM’s official NHTSA filing explicitly states that the recall remedy includes initial inspection,

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while driving with the cruise control activated, there was an abnormal sound coming from the engine. No warning lights were illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact was fearful of driving the vehicle with the unrepaired recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,500.

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while driving approximately 55 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 700.

The contact owns a 2023 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The engine warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.

The contact owns a 2023 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure recurred, and the contact parked the vehicle due to safety concerns. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

on 18 June 2025, i was on I95 driving highway speeds and the engine shut down and transmission shifted to N. i was able to coast to a left shoulder (we were in a construction zone so right shoulder was blocked off). Alert on digital dash said to press start engine again...nothing. i tried a second time and the vehicle started. i was able to drive about .5 miles and the engine shut off again and it shifted to neutral. i was able to coast to the right shoulder this time. Engine would not restart. Vehicle was towed to Cadillac dealership on 501 in Myrtle Beach, SC. I was notified about a month ago about a recall. I went into the dealer the next day and they confirmed my vehicle had a recall for potential loss of propulsion. I asked how to get it fixed and they said i would have to

Just got the call from the dealership BAYWAY Cadillac of The Woodlands that the L87 V-8 engine recall failed inspection and the engine will need to be replaced.

No Grid Lines on back up camera or forward camera views. The grid line option is grayed out and unavailable. A hourglass icon appears constantly as indicating an issue. This makes reversing into parking spaces very difficult.

On multiple occasions I have felt rattling/shaking/rumbling within the vehicle engine area. It began within the first 3 months of having the vehicle in my possession (we purchased the vehicle in January 2024). I also had an occasion sometime around March or April of 2024 where I was accelerating after a red light and the vehicle was lagging. I pressed on the gas harder but it wouldn't get up to speed like it normally does--RPMS were going up, up, up, but the speed of the car did not match. There was another red light right so I braked to stop and upon that light turning green everything was back to normal. I reported this to my service provider when I went in for my first oil change, the dealer was unable to duplicate the issues and I was told the car was inspected and appeared to be ok. I

The rear park gridlines are not getting activated. Dealer mentioned that there is a bug in an infotainment system but its been open from last 6-9 months and not resolved. This really affecting my parking ability. This should be a safety concern and should be resolved asap.

An intermittent orange flashing light in or near the heads-up display area has been reported at multiple service visits on my 2023 Cadillac Escalade ESV (VIN: [XXX]) with no resolution. First reported XXX (RO XXX, Ed Morse Cadillac Tampa) — could not duplicate. Reported again May 13, 2025 (RO XXX) — could not duplicate. The issue continues to occur intermittently as of this filing. The orange flash occurs during nighttime driving and is visible to the driver. No cause has been identified and no fix has been provided across multiple authorized dealership visits. An unresolved intermittent flashing light in the driver's field of vision during highway driving is a distraction hazard. Dealership: Ed Morse Cadillac Tampa, 101 E Fletcher Ave, Tampa FL 33612. INFORMATION REDACTED PURSUANT TO THE

The contact owns a 2023 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficult to start, and the check engine warning light was intermittently illuminated. Additionally, the contact stated that the steering wheel made an abnormal cranking sound while turning. The vehicle was taken to the dealer, where the contact was informed that the vehicle could not be inspected because the recall remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. T

The night vision camera lens on my 2023 Cadillac Escalade ESV cracked from what appears to be road debris during normal highway driving. No collision occurred. The crack — a star pattern consistent with a rock strike — was discovered during a service visit on December 1, 2025 (RO 502394, 37,314 miles). I was not aware of the failure prior to that visit, meaning the safety system may have been inoperative for an unknown period. The lens is positioned very low on the driver side grille with no protection — directly in the path of road debris at highway speeds. This placement of a standard glass lens on a safety-critical system appears to be a design defect. Research confirms multiple Cadillac owners across the Escalade and XT6 have reported identical cracking from road debris, suggesting a s

On XXX, Dimmitt Cadillac of Pinellas Park confirmed three tires on my 2023 Cadillac Escalade ESV (VIN: [XXX]) at 3/32" tread depth with alignment wear damage — unsafe for highway travel at 41,796 miles. A fourth tire replaced via warranty at 20,586 miles is now at 7/32". All four tires are destroyed or degraded. This alignment condition was never identified or communicated across six service visits at two authorized Cadillac dealerships spanning March 2024 through December 2025, each including tire rotations and multi-point inspections by certified technicians. It was mentioned once on August 1, 2025 as a routine upsell with no urgency, no description of existing damage, and no warning that tires were being destroyed. The vehicle showed no symptoms of alignment loss — no pulling, vibration