2023 Cadillac Escalade ESV owner complaints

Date: XXX Time: 10:30 am approx. Location: [XXX] Vehicle: Cadillac Escalade VIN: [XXX] Mileage: 25,572 While driving normally, the vehicle experienced sudden engine failure. No prior warning lights provided adequate notice. Vehicle became disabled and required towing. This vehicle is equipped with an engine subject to a known recall. A recall mitigation involving higher-viscosity oil was previously performed by a Cadillac dealership. Concerns regarding the recalled engine were raised with GM directl in May (no call back) and direct with dealer in October 2025 (dismissed by dealer “not thier issue”). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while driving with the cruise control activated, there was an abnormal sound coming from the engine. No warning lights were illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact was fearful of driving the vehicle with the unrepaired recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,500.

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while driving at various speeds and while idling, the engine was shaking, the vehicle stalled, and the vehicle lost power. The contact restarted the vehicle. The contact stated that the VIN was included in NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle was taken to the dealer and was diagnosed with battery failure. The failure reoccurred, and the vehicle was returned to the dealer and was repaired under NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact stated that approximately 45,000 miles later, while driving at various speeds, the vehicle started drifting to the left and the right. The message "Auto Hold Unavailable, was displayed. During the failure, the vehicle shu

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that on several occasions while driving and accelerating, the vehicle stalled and jolted forward. Additionally, while driving at undisclosed speeds, the vehicle lost automotive power with the check engine warning light flashing on and off. The vehicle was taken to a local dealer where it was diagnosed; however, the contact was informed that no cause for the failures was found. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 56,000.

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while driving approximately 55 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 700.

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while driving at an undisclosed speed, an "Engine Restarting" message displayed on the instrument panel and the vehicle lost motive power. The contact pulled over to the side of the highway, where the vehicle stalled and failed to restart. No warning lights illuminated. The vehicle was towed to a dealer, where it was diagnosed that the engine needed replacement. The vehicle was not repaired. The contact associated the failure with an unknown NHTSA Campaign Number, which was previously performed on the vehicle, but the recall remedy failed to prevent the failure from occurring. The manufacturer was notified of the failure. The failure mileage was approximately 49,989.

I was going down the highway at 75mph and all of sudden the engine started loud knocking and loss of power. Good thing I was able to get off the exit and stop safely. Car was towed to dealer. Needs new engine 48k miles

Total engine failure on the I-95 Express Lane in Miami.

The truck drives rough feels like I hit something while driving and slows down while driving high speed. Every time I take to the dealership they don’t see anything wrong with it. I’m not the only one with this issue a lot of people with this same 2023 Escalade esv have the the same problem. I want the problem fixed it’s not fair that I have to deal with this. I paid a lot of money for my truck and work hard for it.

In August of 2025 my escalade went t the dealership to perform the engine recall test. It passed the test and the oil change fix was completed. However, within weeks or so the engine began to experience some issues. It was taken back to the dealership and a full engine replacement was performed. Fast forward to the beginning of August 2026. The new engine is experience the same symptoms as before. Flashing engine light, rough idle, loss of power, and excessive gas consumption, knocking, etc. I took the car to the dealership and this is the service advisors message to me about the car: "Cylinders one and six are causing the misfires, he sent some information to our technical assistance center because the cylinders walls do not show a lot of damages but, like I said before it was low in oi

Motor ceased at 38k miles In october 2025 replaced engine and happened again several months later ceased at 3k miles in the middle of highway. major safety issues with these 6.2 v8 motors. GM has NOT fixed the design problem.

Engine was replaced at 70,000 miles by warranty by GM and now at 110,000 miles as in the new engine has the engine is given the same issue again

On December 19, 2023, when pulling out of a parking lot onto the street, pressing the gas vehicle jerked and would not accelerate. No lights on dash. Drove less than 1 minute and turned down a side street, to get out of traffic while going slow/no power. Stopped at stop sign, went thru intersection. Went to next intersection, at stop sign, vehicle shut off, in the middle of traffic. Still no dash lights. Vehicle would not start. Turned on hazard lights. While waiting for tow truck, tried cranking several times. After about 3 hours check engine light came on, with a red light to the right of check engine light. At the same time as the check engine, I received an alert via the Cadillac App 12V error, please crank vehicle. Each crank try, dashboard would light up/cycle but vehicle never start

UNKNOWN. The car decelerated on the freeway from 80 mph by automatically going into N. Once we managed to pull over to the shoulder, the car would not turn on again or shift gears. The dealership thinks it's an engine failure and they have multiple escalades in the shop for the same issue.

In March 2025, my 2023 Cadillac Escalade ESV experienced a sudden engine failure. The engine began running rough, the check engine light turned on, and the vehicle became unsafe to drive. The Cadillac dealer diagnosed the engine with #8 exhaust push rod bent and metal debris in the engine oil. This matches the defect described in GM Recall N252494000 (connecting rod/crankshaft internal engine defect). I paid $10,000 out of pocket for a full engine replacement at Crestview Cadillac before GM mailed the recall notice. I submitted a reimbursement package to GM’s Recall Reimbursement Center by USPS certified mail. USPS Tracking Number: XXX Delivered on 07/17/2025 at 11:02 AM in Detroit, MI 48226 (“Left with Individual”). GM has refused to reimburse me and will not provide a written explana

Engine light is on solid. Veichile did stall while driving at Highway and vehicle will shake stop at red light. Noise when vehicle moving.

The engine is knocking between 10-30 mph and over 50 mph. The forward collision light lights up. This is the third time this has happened. I am very concern it will stall on me at high speeds

No Grid Lines on back up camera or forward camera views. The grid line option is grayed out and unavailable. A hourglass icon appears constantly as indicating an issue. This makes reversing into parking spaces very difficult.

Dear National Highway Traffic Safety Administration, I am writing to report a serious vehicle safety concern involving my 2023 Cadillac Escalade ESV. The vehicle is currently displaying the following warning messages: "Service Leveling System" "Vehicle Too Low, Drive with Caution" In addition, the vehicle is visibly sitting lower than normal, indicating a potential suspension system failure. On September 20, 2023, NHTSA announced Recall Campaign Number 23V642000 related to improperly heat-treated rear suspension bolts that could fail and affect vehicle stability and safety. Based on the symptoms my vehicle is exhibiting, I believe it may be experiencing the same defect addressed by this recall. Given the similarity between the reported recall condition and the issues affecting my veh

Dear NHTSA Vehicle Safety, I would like to report a recurring safety issue involving the instrument cluster in my 2023 Cadillac Escalade ESV. Vehicle: 2023 Cadillac Escalade ESV VIN: [XXX] Current Mileage: Approximately 170,000 miles The digital instrument cluster/display directly behind the steering wheel intermittently goes completely black while the vehicle is in operation. When this occurs, I lose visibility of the speedometer, odometer, warning information, and other important driver information. The center navigation/infotainment display can remain operational while the driver’s instrument cluster is completely black. This condition originally began before the vehicle reached 70,000 miles. Initially, it occurred only occasionally and the instrument cluster would eventually turn