The contact owns a 2023 Genesis G80. The contact stated that after fueling the vehicle with gasoline, there was a strong fuel odor inside the vehicle. The failure persisted, and the contact stated that the check engine warning light became illuminated on the instrument panel. The vehicle was taken to the dealer, and the contact was informed that the failure was caused by the gas cap not being properly secured and closed tightly. The contact was also informed that the fuel tank might be overfilled, causing gas to splash down to the vapor lock, and the contact disputed the claim. Despite the dealer's diagnosis, the contact stated that the failure remained and that the fuel odor was smelled hours after fueling the vehicle. The manufacturer was not notified of the failure. The vehicle was not
2023 Genesis G80 owner complaints
8 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. Listed by category, newest first within each section.
fuel system 3 complaints shown
The contact owns a 2023 Genesis G80. The contact received notification of NHTSA Campaign Number: 24V282000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2023 Genesis G80. The contact received a notification of NHTSA Campaign Number: 24V282000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
other 2 complaints shown
For no reason whatsoever the front area of the sun roof has developed long cracks and I am concerned the entire sun roof may shatter above my head. No object hit or touched this sunroof at anytime
My TWO WEEK OLD 2023 Genesis G80, which has less than 1000 miles on it, lost all motive power (i.e. power to the engine) after driving for approximately four hours. We were sitting in stop-and-go-traffic on the George Washington Bridge in New York, with the engine off (because of the vehicle's auto-off function). When the car ahead of us moved, I lifted my foot off the brake pedal, pressed the gas, and the engine immediately failed to respond, sputtered, and stopped. After about a minute, we were able to restart the engine and continue driving. We drove for another approximately 1.5 hours, including a short rest stop. Then, while traveling at highway speed of ~75 MPH in the left passing lane of Interstate 84, the engine again lost all motive power. When the accelerator was depressed,
airbags 1 complaint shown
The contact owned a 2023 Genesis G80. The contact stated that a 2001 Ford F-350, pulling a tow trailer, ran a red light while traveling at approximately 50 MPH and crashed into her vehicle. The air bags did not deploy. The contact sustained injuries to her left side, arm, neck, and back, and medical attention was provided. A police report was filed. There was no reported fire. The vehicle was towed to an auto recovery site. The contact called an unknown local dealer who referred her to the manufacturer. The manufacturer was contacted, and they opened a claim. The failure mileage was 22,750. The vehicle was deemed a total loss.
electrical 1 complaint shown
The contact owns a 2023 Genesis G80. The contact stated that after a routine maintenance, the “Service Required” warning light illuminated. The vehicle was taken back to the local dealer who was unable to reset the warning light. The vehicle was diagnosed that the computer in the back of the radio needed to be replaced. The part was ordered but was defective. While driving the Navigation system, door locks, and radio became inoperable. The vehicle was taken back to the local dealer where the part was replaced. While driving, the battery discharged message was displayed. The vehicle was taken back to the dealer but was not diagnosed or repaired. The dealer provided a loaner vehicle. The manufacturer was contacted and opened a case. The failure mileage was approximately 8,000.
wheels 1 complaint shown
Description of Incident: The car was sold with a passenger-front Dunlop tire that suffered a critical structural failure where the tread rubber completely wore away, leaving the internal metal cords and plies exposed (visual evidence attached). I was unknowingly operating the vehicle in this hazardous condition for 136 miles of highway and local driving until the defect was fully identified on February 14th. Component Availability: The tire was removed from the vehicle on February 14th by an independent service center during the emergency purchase of four new tires. While the physical tire was left for disposal at the service center, high-resolution photographs of the failure are available and attached to this report for inspection. Safety Risk: The vehicle was sold in an unsafe and ille