2023 Rivian R1S owner complaints

Intermittently does not register a passenger in the passenger seat (even with a seatbelt on and seat upright in a normal position) such that the airbags are turned off and climate controls are not activated. Passenger weighs more than 120 lbs.

A passenger of lighter weight will not trigger the passenger seat’s weight sensor, rendering the passenger side airbag disabled. The passenger must sit up perfectly straight and center their weight on the center of the seat for them to be properly detected. A service center visit claimed the seats are working as designed, but there is clearly an issue.

Vehicle routinely (>90% of the time) fails to detect occupancy of front passenger seat resulting in disabled airbags and other related safety systems. Our particular vehicle experiences the issue with passengers ranging from 150-425lbs resulting in a significant safety concern. Searching online indicates this is a common issue and repair requests are routinely denied with claims that it is operating correctly. Others have been told it is due to posture or seating position…I’ve never had a vehicle whose safety features were disabled due to poor posture?!

Passenger seat does not detect my 5'4" 110lb wife, thus preventing the airbags from activating. This is the first car we've encountered with this problem. Is Rivian accounting for the fact that the weight occupancy sensor account for the weight of the legs placed on the floor? Please let us know if there will be a recall or a software update to address this.

Passenger seat does not detect light to normal weight/BMI adult buckled in and disables the front passenger airbag. Vehicle service state it is working as intended. Therefore, for all intent and purposes the vehicle does not have passenger airbag.

The passenger seat airbag turns off when a passenger is sitting in the seat. I have taken the vehicle to the service center twice for this issue and they insist it is working as intended. This is a major safety issue for myself and children when we are sitting in the passenger seat. Please help in resolving this!

The front Passenger seat intermittently disables the Passenger Air Bag System, depending on the movement of the passenger. For example, my girlfriend was sitting in the seat, with her legs crossed. When she is in this position, the system disables. If she shifts her weight around, the system reenables. This is repeatable, with numerous members of my family. I had the vehicle in service, and they were not able to reproduce the issue (No trouble found). As soon as I got my daughter, in the care ,the issue presented itself once again. My daughter is 108 lbs.

When my wife, 5 ft 5 in about ~100lbs sits in the front passenger seat (legs and feet forward in a regular up-right position), the airbag does not always turn on. It is intermittent and unpredictable when it turns on vs. off. It even turns off and on while driving. It makes us uncomfortable not knowing if she is protected in a crash. Rivian has told us it's working as expected but the photos show otherwise and they say there is nothing they can do to fix.

Rivian released a software update that bricked my vehicle. It is drivable but the infotainment screen and safety features are inaccessible. It is unclear what features work and which ones do not. Rivian has only released limited information on Reddit, and there has been no other formal communication to impacted owners. Customer service said it was aware and that the team was working on a resolution, but this is a major red flag and should be investigated. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Software update rolled out version 2023.42.0 and now the vehicle screen is black and HVAC does not work. It is unclear if any safety or airbag systems are operational. Cameras not working.

Rivian pushed a software update to owners on the evening of 11/13/2023. This update made the driver information and infotainment screens non-functional and also disabled all driver saftey aids and any ability to turn exterior lights or windshield wipers off or on. As of 11:24 am CST on 11/14/2023, owners have still not been officially notified or provided any status updates aside from a reddit post by Rivian's VP of software development [XXX] ). Rivian has no estimated time to have a solution in place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

OTA update 2023.42 failed to install and left car without working screens, the only way to really manage the vehicle's settings. No formal communication until mid-afternoon next day, approximately 16+ hours after problem became known. Rivian stating vehicle can be driven without speedometer and working systems.

Stopped at McDonalds drive through waiting to order with my foot on the brake and the vehicle lunged forward rearending the car stopped 5 feet in front of me ordering. I was trying to brake but it kept pushing the car in front of me then careened to the right hitting a sign and a parked car. I kept pumping the brakes and I thought it was going to run into a building when the vehicle finally stopped about 30 feet from the 2nd parked car it struck. Apparently it was "sudden unintended acceleration" and I've been reading on-line this has happened to many people including Actor Alan Ruck (see article). Rivian has not been responsive to us. Crash involving ‘Ferris Bueller,’ ‘Succession’ actor Alan Ruck was not a crime: LAPD by: Marc SternfieldPosted: Nov 2, 2023 / 03:22 PM PDT No charges will b

The single horn on this vehicle is incredibly weak/not loud enough and has almost led to two separate incidents in my 3 months of ownership due to other drivers not being able to hear my horn.

The vehicle horn is not very loud and makes a low frequency noise that is not easily recognizable as a vehicle horn. The horn presents a safety risk to vehicle occupants, other vehicles and pedestrians.

I was at 44% state of charge and the ambient temp was around 65 F. While taking a turn at an intersection, the vehicle reduced regenerative braking(regen bar on the vehicle was greyed out) had I had quickly break as the car started to coast. This only lasted for 8-10 secs and the vehicle had regular regen breaking. Rivian don’t have blended braking, so if that had happened in different situations that needed much faster reaction time I would be in trouble. Issue 1: vehicle randomly decided to go into reduced regen for a brief period even at ideal conditions for regen( low SoC and normal temp, vehicle drive only for 5 mins) Issue 2: There is no blended braking to compensate for this in such situation, putting the driver/passengers at risk

1> What component or system failed or malfunctioned, and is it available for inspection upon request? * The sensors don't detect the object sometimes. There were 2 incidents when the car sensors did not detect the object a> In my office parking lot the rear sensors did not detect the fire hydrant and did not make the beep noise resulting in a collision. b> I was driving in my neighborhood; I was blinded by the sun and couldn't see the road ahead. Again, the sensors did not detect the car in front i ended up in a collision. 2> How was your safety or the safety of others put at risk? * I had a collision with another car parked by the curbside. Luckily no one was in the other car but both cars had severe damages. I had bruises on my left-hand forearm. 3> Has the problem been reproduced o

Low Tire Warning either failed or is defective. On Dec 11, 2023 my rear tire went flat (to 4 PSI) while driving on the freeway. I was driving for about 25 miles on the freeway when the Rivian R1S truck kept swerving left and right between the lane markers like the lane assist was malfunctioning. Another driver pulled up on the side of me and got my attention by honking their horn to let me know my tire was flat. At this point the rear passenger tire was dangerously low. There was no warning message on the dash that my tire was dangerously low. This could have resulted in a serious accident simply because I was not given proper warning about the tire pressure. I believe that the tire is defective, so had the truck towed to a tire shop to inspect and replace the tire. The truck is about

I was headed straight but stopped so that I could move into a left turn lane. As I got into the left turn lane and was straightening up behind the person in front of me at almost a dead stop the R1S lunged forward and accelerated at a high rate of speed hitting the car in front of me (speed control issue already known on the R1T). The camera footage verifies it. No warning lights went off (forward collision avoidance, automatic emergency braking) that there was a car in front of me and to brake (normally if there is a car in front of you that close and the vehicle thinks there will be a collision the screen goes red and the letters BRAKE come up bold in black, the car will brake if it thinks you may hit something). Of course now all my side sensors don’t work. I am still waiting on diagno

One fine morning, went to start the car and the car threw a bunch of error messages related to servicing 12 V battery system and dis-engaged the parking brake that lead the vehicle to start rolling down the driveway. The message on screen warned of applying brakes, and luckily circumstances were safe around the car, and I was able to apply brakes and was able to reboot the car and systems restored. Considering this vehicle does not have traditional ignition and is capable of waking up via remote application, and this incident happened merely as the vehicle was waking up, this can be a dangerous situation especially if it happens while unattended. The vehicle does not have mechanical parking brake controls, and is completely computer controlled. The fail safe condition around parking brake