Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles that were previously inspected at a dealership under recall 23V-384
An air bag that does not deploy as intended increases the risk of injury during a crash.
Fix: Dealers will inspect and replace the instrument panel as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA16. Vehicles previously inspected under 23V-384 will need to return to the dealership for additional inspection.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering airbags on this vehicle — documented
repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall
(it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Service Bulletin23TC01 Dealer PaAug 2023
DP: The subject vehicles are equipped with Toyota Safety Sense (TSS) which consists of several driving assist features, including pre-collision braking, lane departure warning, and more. Due to inappropriate programming of the software within the forward recognition camera, there is a possibility that under certain conditions, TSS functions could become inoperative for approximately 4 seconds before rebooting and becoming operational again.
RL: The subject vehicles are equipped with Toyota Safety Sense (TSS) which consists of several driving assist features, including pre-collision braking, lane departure warning, and more. Due to the programming of the software within the forward recognition camera, there is a possibility that under certain conditions, TSS functions could become inoperative for approximately 4 seconds before rebooting and becoming operational again.
DP: The subject vehicles are equipped with Toyota Safety Sense (TSS) which consists of several driving assist features, including pre-collision braking, lane departure warning, and more. Due to inappropriate programming of the software within the forward recognition camera, there is a possibility that under certain conditions, TSS functions could become inoperative for approximately 4 seconds before rebooting and becoming operational again.
Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
What owners are reporting
1 most recent
airbags
· filed 12/13/2023
On July 12, 2023 Safety recall 23TA08 was issued and it stated that dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle under Title 49, Section 30112 of the United States Code. But the next day on July 13, 2023 Larry H. Miller American Toyota in Albuquerque, NM sold the new car to me (agreement is attached) but didn't deliver it…
Had airbags trouble with your 2023 Toyota Corolla Cross?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the airbags problem on the 2023 Toyota Corolla Cross?
It's a meaningful issue. 9 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $1,100.
At what mileage does the airbags typically fail?
Mileage data is limited for this issue. Owners report failures across a wide range, suggesting cause is more about driving conditions and maintenance than mileage alone.
What does it cost to fix?
Independent shops typically charge around $1,100 for airbags repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to airbags?
Yes — 1 active recall(s) cover airbags issues on this vehicle. Recall fixes are always free regardless of mileage or warranty status. Use the VIN decoder at the top of the page to check if your specific vehicle is affected.
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2023/Toyota/Corolla Cross.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.