2023 Volkswagen Taos owner complaints

Navigation system is frequently giving an incorrect location. This has been occurring since I purchased the vehicle in September. My concern is that if I needed to transport myself or another to emergency services or if I needed to let emergency services personnel know my location I would be unable to do so correctly. Incidents such as mine are not unique if you can see here on the Taos forum. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased this car on 11/16/2023, brand new with 32 miles on it. On 11/20/2023 the automatic start-stop failed while I was at an intersection and the car would not move. There were no warning lights, messages, or other symptoms of the problem. Fortunately a police officer drove through the area minutes after the car stopped and was able to help me until a tow truck arrived. The car was towed to the dealership, who determined that the issue was with the starter, but did not provide me with paperwork as they put me in a different vehicle.

The infotainment system goes black while driving. When I first bought the car in May 2023 it was going black a few times. I took it to the dealership and they alleged the system was replaced. Now the infotainment system goes black while driving multiple times per week. There have been multiple times that it goes black and resets while I am backing out. This is extremely frustrating and unsafe if I am relying on gps maps to get to my destination and the system goes black while driving and when I back out it creates a safety hazard.

OCU module goes out. It takes out the SOS button. SOS light turns red and two lights on the dash turn on. This is the third time for this vehicle. Replace the module until it fails again, and throw another one at it. No actual fix.

I have brought the Taos back to Volkswagen dealership repeatedly for failure of the infotainment screen this screen displays the back up camera when the car is put into reverse The dates :12/14/23 , 2/21/24 , 8/27/24 ,9/5/24 , 10/23/24 , 11/13/24. Each time inspections , repairs, updates have been made and through 11/5/24 the infotainment screen has continued to fail without warning leaving us without access to the back up camera ( along with other information). In discussing these issues with Taylor B, from Volkswagen customer service she states this is a known issue with the Taos but can not offer any solution to the problem Mileage and date of incident indicate the start of issue

Head gasket failure, car loses combustion, u safe to drive. Engine light has been on for 5 months so far. Dealer has not been able to fix it.

Two months ago I noticed an issue with my 2023 VW Taos. VW topped off the fluids and told me to stop back in if it happened again. Three weeks later I was 200 miles from home and it happened again. I stopped in another VW dealer and they topped off the fluids and said if it happened again to bring it in. Today, December 15, 2023 I take my vehicle to the VW dealer with ~22,000 miles and the service advisor and mechanic come over to me and said "we are not allowing you to leave in your car today". I asked why and they said the head gasket is gone and the engine needs to be taken apart. They said corporate requires pictures of this because it is a known problem with this engine between 20K and 30K miles the engine head gasket cracks, coolant light enables, and the engine can blow. They gave

Vehicle displayed instances of overheating but was told by dealership it wasn't a big issue and the vehicle was safe to drive. I took the vehicle to the dealership for scheduled maintenance and when I returned to pick up the vehicle I was told that coolant was leaking into the oil and the head gasket was defective. The service desk representative stated the head gasket is a known issue in the 2022-23 models. The engine will need to be taken out of the vehicle, taken apart, and a new gasket installed. I was also told this issue would most likely happen again due to the design of the gasket. Parts are on order and the dealership has the vehicle as it's not safe to drive prior to repairs being made.

While driving Dec 10, 2024 my VW Taos failed to accelerate after slowing at an intersection. If this happens when I’m turning, on coming traffic has to slow down unexpectedly. The EPC light and check engine light came on. Car would not go above 15-20 mph. Called dealer and cautiously drove car to dealer. The mechanic said a popped fuse was reason the lights came on and car wouldn’t accelerate. They replaced 10A fuse and said codes/lights corrected. Now on 12/23/24 same exact issue has occurred. This is a huge safety concern. Taos 2022 models had a safety recall for a fuel delivery module that was causing that exact same issues and EPC and check engine light to come on. I am waiting for the dealer to call me back now to discuss how serious this really is and to get them to acknowledge they

I am reporting a 2023 Volkswagen Taos, VIN [XXX] , purchased new on [XXX]. The vehicle has shut off completely while driving three times, each time with multiple warning lights. Incident 1 – [XXX]: Engine shut off while driving. The dealership told me it was “safe to drive in” and claimed to repair it, but the problem returned. Incident 2 – [XXX]: Engine shut off again, required towing. The dealership attempted another repair, but it was not fixed. Incident 3 – [XXX]: Engine shut off at 55 mph on the highway, and the vehicle lost brake assist, creating a severe safety hazard. Roadside Assistance initially refused to tow unless I paid over $500. I have an open Volkswagen Corporate safety defect case, #[XXX], and the dealership has opened a repair order today to document the issue. Despite

While I was driving down the road going 40 mph I heard and felt the engine stop. My dashboard display and stereo cut off, and the check engine light, check oil light, check battery light, and tire pressure alert light came on. I could not accelerate my car or move it forward at all, I could not see the speedometer due to the dashboard display going out. I pulled over and put the vehicle in park before turning it off. I waited a minute or two and turned it back on with no issue, it proceeded to drive with no further problems. I took it in to the dealership where I purchased the car and they told me they performed all the checks possible and found no issue with the vehicle. They were unable to reproduce the issue when they drove the car. As of now this has happened once in this vehicle.

After about 10,000 miles, we started getting a loud squeal noise in the front brake area when taking off from a stop. We have taken the vehicle to the dealership and also spoke to the service department several times. We keep getting told that it is a common noise with the Taos and there is nothing wrong or no fix. There is no way a brand-new vehicle should be making this noise.

Haven’t owned the vehicle for 2 years and I’ve already had to have brake lines replaced, windshield and now the head gasket has crapped out. Which apparently is a huge issue with this vehicle. It’s really the worst buy I’ve ever made. Trade in value, at just 2 years old, is only 19,000…when I paid 30….it’s really awful. Now I have to wait for, God only knows how long, because the parts are on back order, to have it fixed! Volkswagen has ruined me for ever loving their name.

Rear brake pads and rotors worn out at 32000 miles. Rear brake pads originally worn out and replaced under warranty at 16800 miles. Dealership states that the issue is no longer covered under warranty. This excessive wear is a safety concern as it points to a design flaw in the braking system that is causing unexpected braking pressure to be applied to the rear brakes which may be causing extended stopping distances and could lead to brake failure.

The contact owns a 2023 Volkswagen Taos. The contact stated while approaching the vehicle, there was a loud pop coming from the lower driver’s side of the vehicle, and shortly afterwards the contact noticed a crack on the front windshield. The contact stated that the windshield had been replaced twice before and was awaiting the replacement of the windshield again. The contact stated that the cracks all stated at the same place on the windshield. The local dealer was contacted and declined to repair the vehicle because there was no open recall for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100.

While driving 65mph on fwy when the passenger side rear window SHATTERED! No rock, no bump, no shot, nothing. It absolutely imploded for no reason! The car was bought brand new ONE MONTH ago. It came with “factory tint” but it, too, disintegrated. I am very concerned about what caused this and when it may happen again. There is something really wrong with this window. The dealership says I will have to pay for it.

On 12/20/25, the "lane assist not available" and the "EPC" warning indicators lit up. I was in the car with my 11 year old, we pulled over and looked in the manual to understand EPC, and the manual said it "is possible to continue driving," so we continued. As we entered the freeway the car went into limp mode and would not accelerate. I put the gas pedal to the floor, put on my hazard lights, and got off at the next exit, but we did were not able to drive > 40 mph on a crowded, rainy freeway with big-rigs ahead, behind, and to the left of us. We got off at the next exit, drove to a parking lot and let the car rest for 10-15 minutes. When we turned it back on, the "Exhaust System Malfunction" light and "Central Warning Light" indicators were on. The lane assist not available indicator had

Rear brake pads and rotors went out twice Noise coming front wheel at low speed Window goes down when you press up

I currently lease this vehicle through Volkswagen, and it's been nothing but causing me trouble. The Engine Power Control (EPC) light comes on at random, and it significantly reduces my RPMs to the point where I cannot accelerate properly on the highway or up a hill. I have almost been t-boned after pulling out into a road, and as soon as I get on the road, the car does a "rocket ship" maneuver.

Premature tire wear. OEM tires worn out after 32000 miles. Dealership states that tires are worn out and need to be replaced. Tires wearing out this fast indicates a problem in the suspension design of the vehicle that could lead to decreased traction and handling and contribute to an accident. Dealership/manufacturer are offering no explanation or solution to the premature wear issue.