2024 Cadillac Escalade owner complaints

Engine failure. Started making a knocking noise on road with my whole family in the car, no lights or warnings on dash and had to pull over and get it towed to nearest dealer. Took a week to get a diagnostic done. Dealer found metal shavings in oil filter believe to be from a connecting rod bearing. Recall 252494000 was done 2,000 miles prior to engine failure. Now dealer must replace engine assembly, engine oil cooler and radiator all due to contamination

See attached document for complaint. I am writing to you as a deeply concerned mother and consumer seeking urgent help with a danger ous and unresolved engine defect in my 2024 Cadillac E calade, which has been formally recalled under NHT A Campaign 25V-274 (GM Recall 1 252494000). I purchased this vehicle in good faith, believing it would be a safe, reliable car to transport my three young children (age [XXX] , [XXX] , and [XXX] ). lnstead, the experience ha been frightening and exhau ting. The veh icle has suffered repeated engine issues, loss of power, and extended repair attempts - and despite the recall acknowledgment, there is till no available remedy or meaningful support from General Motors. For month , I ha e been unable to afely rely on the car 1 depend on every day. I have pent

Having it at four different dealers have not corrected the infotainment screen, adaptive cruise control phantom braking, electrical display issues such as ambient temperature, malfunctioning fuel gauge. Check engine notification was on, they seem to have corrected that, the next notification was service rear axle. Back up camera fails intermittently. I have had it to the dealer nine times, GM won't do a buy back I guess until they are sued. Also, dealer changed the oil to a thicker viscosity due to the engine recall. All the above ongoing for a full year.

I was driving the vehicle into a XXX parking lot in [XXX] on Thursday XXX at around 7:00pm, and as I slowed to park, the vehicle completely died and the dash screens went dark. The vehicle would not restart. I was able to rule out quick fixes such as a battery or fuse issue and then had the vehicle towed to the closest Chevrolet/GMC dealership. The vehicle has been at the dealership since the XXX. On Monday, XXX the dealership informed me that the engine had seized and that this is the same known defect as recall NHTSA Campaign 25V274000. The dealership said the engine must be replaced for the vehicle to be operational. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine has a subtle but noticeable squeaking and chirp sound from the engine when cold and it is noticeable when decelerating, you can hear it then as well. The engine also runs fairly rough for a Cadillac and when decelerating to a stop, the engine RPM will drop significantly run rough and then it will recover. It's been Cadillac and Cadillac says this is working as designed.

The contact owns a 2024 Cadillac Escalade. The vehicle was repaired under NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, while driving 45 MPH, the vehicle lost motive power, the rear wheels locked up, and the vehicle came to a complete stop. No warning lights illuminated. The contact attempted to restart the vehicle, and the message "Transport Mode On" displayed. The vehicle was towed to a dealer but was not diagnosed. The contact was informed by the service manager of a potential catastrophic engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 34,953.

The vehicle died while driving with no warning and had 6,800 miles on it at the time. I received a message to "Push ignition to start" but it did nothing. Had it towed to Cadillac dealership. The engine was replaced. The paperwork that I received says "Large amounts of metal debris in oil. Drained engine oil and found oil to appear silver not brown/black. Suspect major internal failure not allowing engine rotation. Engine requires replacement due to extent of oil contamination with metal debris. I now need to use 0W20 oil. I feel like this isn't solving the problem and I don't feel safe driving this vehicle.

The engine in our escalade is starting to fail. Our cadillac dealer did their voluntary recall on our escalade at around 15,000 miles. This included a "Pico" listening forgot knock, and once it passed that test they drained the previously factory recommended 0w-20, and re filled with the now recommended 0w-40 with a filter change, and oil fill cap replacement that has 0w-40 printed in it. At around 20,000 miles, on August 16th my father in law and I performed the next oil change. My father in law has been a master technician owning his own automotive shop for almost 40 years. I used to work as a machinist, machining, building and dynoing engines. I cut open the oil filter after the oil change to inspect it, and there were flakes of bearing material throughout the filter media. I packaged a

The contact owns a 2024 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact called several local dealers who confirmed that parts were not yet available. The contact stated that while stopped, the vehicle shut off while depressing the accelerator pedal. There was no warning light illuminated. The contact made multiple attempts to restart the vehicle; however, the vehicle failed to start. Due to the failure, the contact was forced to have the vehicle towed. The contact attempted to have the vehicle towed to a local dealer; however, the dealer refused to take the vehicle due to a staffing shortage. The vehicle was eventually dropped off at another dealer, who stated that the vehicle could not be serviced for two we

November 19, 2025 I brought my Cadillac Escalade to the dealership under their voluntary recall on the engine. My vehicle passed the pico compression test. The dealership then changed my current oil to a heavier oil and changed the oil cap to match the oil they put in. July 2nd 2026 my husband was driving about 55 mph and I was a passenger the we heard loud knocking and the engine quit. We had vehicles behind us my husband was shocked I instantly hit my emergency 4 way light button so we didn’t get rear ended. We coasted to the shoulder of the road thankful that we didn’t get hit by the vehicles behind us.

I was driving on the expressway going 75mph in the middle lane when the vehicle said “press start button” and lost all propulsion. I started slowing down rapidly and was unable to get to the right lane as there were vehicles so I merged to the left lane and came to a stop narrowly missed by a speeding driver. The vehicle would not turn back on. I was in the left lane around 2:30pm with rush hour beginning. I did not feel safe waiting for a tow truck so was picked up by a coworker.

Clicking that the dealer stated was normal. It was not loud knocking saying that is how the high flow fuel pump worked. Safety braking did not work at all. And there was a water intrusion in the trunk.

The contact owns a 2024 Cadillac Escalade. The contact stated that while driving 45 MPH, the vehicle vibrated and the engine shut off. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer, but the failure was not duplicated. The failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with starter failure. The contact was informed that the starter needed to be replaced. The vehicle was repaired but the failure reoccurred. The contact stated that the failure was a persistent failure. The vehicle was taken to the dealer; however, the failure was not duplicated. The failure mileage was approximately 20,000.

1.What component or system failed or malfunctioned, and is it available for inspection upon request? •The primary issue was with the vehicle’s software system, which was incompletely updated on 9/13/24. This has caused the safety features to malfunction. Additionally, the parking emergency brake engaged suddenly while I was driving. The vehicle is currently available for inspection upon request, as I have already reported the issue and requested immediate attention from the dealership. 2.How was your safety or the safety of others put at risk? My safety,, was severely put at risk when the parking emergency brake suddenly engaged while I was driving. This sudden braking caused me to sustain a strained neck and strained back. I was fortunate to avoid a more serious accident, but this malfunc

On 8/25/2026, my 2024 Cadillac Escalade with the 6.2L V8 suffered a sudden loss of propulsion at approximately 49,754 miles. While my husband was driving and preparing to enter the highway, the vehicle went into Neutral and lost propulsion. He heard a loud banging noise, the low-oil warning illuminated, and the check-engine light began flashing. I later looked in the Cadillac app and saw code P0016. The engine then completely seized. The vehicle was towed to Sewell Cadillac. The dealer documented that the engine would not crank or turn manually, found metal/debris in the oil and internal bearing/rod damage, and replaced the complete engine. We picked up the Escalade on 8/29/2026 at approximately 49,779 miles. After only 127 miles, at approximately 49,906 miles, I experienced another loss

My 2024 Cadillac Escalade had the 6.2 v8 engine recall done in 6/25. I’ve put less than 8k miles on it since and just rolled 32400 miles total. While driving with my family in the car on 8/30 on the highway, it lost all power and just shut off while driving highway speeds. I was able to safely stop but very dangerous. Vehicle would not restart and had to be towed to dealer.

On Nov 16-17, 2025 we had GM recall work done - it was an manufacturers defect in connecting rod & crankshaft that can cause bearing failure or sudden loss of propulsion. The escalade ran fine since then, other than the HUD not working on the windshield. We had the oil changed on Sept 17, 2026, and they ordered the part for the HUD. On October 10, 2026, with this 2024 escalade, we were heading to SC towing an enclosed trailer with a motorcycle inside. 35 minutes into our drive on an interstate, the escalade started making a loud grinding noise, like the engine was revving up, then the engine cut out. We were able to coast to the shoulder and park it. It would not start back up. We called Onstar and ordered a tow, that took 4+ hours to arrive. The tow dropped it off at the dealership.

On June 14, 2026, while driving approximately 70 mph on a Michigan freeway, the 6.2L V8 engine began shaking violently. The vehicle lost oil pressure, warning messages appeared on the dashboard, and the vehicle completely lost propulsion and shut down while still in motion. My spouse and child were inside the vehicle. The sudden loss of power at highway speed created a serious risk of a collision, although I was able to bring the vehicle to safety. No collision, bodily injury, fire, or property damage occurred during this incident. An OnStar/Cadillac notification reported a critical engine and transmission system problem and diagnostic trouble code P0016. The vehicle was towed directly to an authorized Cadillac dealership. The dealership opened the repair order on June 15, 2026, at appro

I was traveling in the middle lane at the normal rate of speed approximately 70 mph. All of a sudden I see a message to press start engine button again. I pressed the button and nothing happened. We started loosing speed and I notice that the car had downshifted into neutral. We were unable to navigate safely to the side of the road before coming to a complete stop in the middle of a busy highway with cars travelling at a high rate of speed. I had two small children in the back seat. When the police arrived, they tried unsuccessfully to determine how to move the car into neutral to push it to the side of the road. There was no safe way to exit the vehicle OR move it. We contacted OnStar and they dispatched roadside assistance and ran diagnostic. No known issues were noted. I contacted cor

The brake system failed within 3 months of purchase of Cadillac Escalade. The mileage was 4,209 miles, when the incident occurred The vehicle was towed to Massey Cadillac, Authorised Service Partner (ASP) and diagnosed that 'DIAG BRAKE LIGHT C058A BREAK MASTER CYLINDER HAS INTERNAL FAULT'. They replaced the faulty part and the brake is working good now I was saved from a major accident, there was a chance to ran over some one as I realised the failure of brake, while the vehicle was in motion. I believe, this a potential claim for a compensation from manufacturer. I filed complaint with General Motors and I did not get a satisfactory reply. They were dragging it without any timely response.