I have taken my vehicle to Wilde Toyota (2 time) for the same issue . The car either moves/slids to the left or right. They adjusted the wheel alignment in November and now again I am having the same issue. Took the car again to Wilde Toyota and they are asking me for 185 USD for the wheel alignment. I told them this looks like a drive train or suspension issue but there were hesitant to check…
2024 Toyota Grand Highlander suspension problems
moderate 11 complaints filed with NHTSA · avg repair $900 · see suspension across all vehicles →
Complaints
11
Recalls
0
Avg fix
$900
The failure pattern owners describe
The 2024 Grand Highlander has two distinct suspension-related problems showing up across multiple owners. First, front CV axles with improper machining are causing knocking, clicking, and popping sounds during turns, with some failures occurring at just over 2,000 miles. Dealerships have confirmed the defect and replaced both front axles on multiple vehicles, yet no recall has been issued despite owners noting the problem affects a significant number of owners on forums and Facebook groups. Some owners are being asked to pay for realignment after the axle replacement, which should be covered by warranty since it was caused by a defective part.
Second, a low-frequency cabin boom (below 30 Hz) is affecting multiple owners, causing ear pain, headaches, nausea, and dizziness during low-speed driving and on bumpy roads. Owners describe a sub-woofer-like pressure wave reverberating through the entire cabin. Dealerships have either refused to investigate, attributed it to "normal" operation, or claimed it is "vehicle design"—despite owners confirming most other Grand Highlander owners do not experience it. One owner reports needing airplane pressure earplugs to tolerate driving, a genuine safety concern. A professional audio engineer confirmed the phenomenon on video.
A third complaint involves vehicle drift requiring repeated wheel alignments within weeks, suggesting an underlying suspension issue the dealership is reluctant to diagnose. One isolated report mentions violent shaking at a stop light with abnormal brake feel.
Failure modes owners describe
CV Axle / Drive Axle Defect
Front CV axles (drive axles) with improper machining causing knocking, clicking, or popping sounds during turns and acceleration. Multiple owners report the same symptom pattern within the first 20,000 miles. Dealerships have confirmed the need for replacement on multiple vehicles.
When: Early ownership; one complaint at 2,162 miles, another at 20,000 miles
Symptoms owners cite: Knocking or clicking noise when turning left or right; Popping noise when turning and accelerating from stop; Vibration felt under driver-side pedal area; Wheel wobbling sensation (reported by one owner)
Repairs/costs cited: Both front CV axles replaced by dealership on multiple vehicles. One owner reported dealership recommended $150 alignment charge after axle replacement, which owner disputes should not be warranty-excluded since alignment was needed only because of the axle replacement.
Recalls/TSBs owners mention: No recall issued despite multiple owner reports and dealer acknowledgment of the defect. Toyota engineers examined one vehicle and confirmed CV axle replacement was needed.
Low-Frequency Cabin Boom / Acoustic Resonance
Distinct low-frequency bass resonance (below 30 Hz) in the cabin occurring at low speeds (under 40–50 mph) and on bumpy roads. Sound causes ear pain, headaches, nausea, and disorientation in occupants. Professional audio engineer confirmed the phenomenon on video. Multiple owners describe the same issue on Toyota forums and Facebook groups. Dealerships have either declined to investigate or attributed it to vehicle design.
When: From first day of ownership; occurs at low speeds and when hitting bumps
Symptoms owners cite: Deep bass, low-frequency sound (sub-woofer-like) below 30 Hz; Cabin reverberation or pressure sensation; Physical symptoms: ear pain, headaches, nausea, disorientation, dazed feeling, ringing in ears; Safety concern: owners resorting to airplane pressure earplugs to tolerate driving, limiting ability to hear surroundings; Occurs primarily under 40–50 mph and on bumpy roads; also reported at highway speeds
Repairs/costs cited: No repairs documented. One dealership technician stated the sound appears to originate from the suspension. Two dealerships declined to perform diagnostics or stated the condition is 'normal' or 'vehicle design,' despite owners noting most other owners do not experience it.
Suspension-Related Vehicle Drift / Alignment Instability
Vehicle drifts or slides to the left or right during normal driving despite wheel alignment adjustment. One owner has had alignment adjusted twice at the same dealership within a short timeframe, suggesting the alignment is not holding or there is an underlying suspension component issue.
When: Reported after initial purchase and early ownership
Symptoms owners cite: Vehicle drifts or slides left or right while driving; Alignment does not hold after adjustment
Repairs/costs cited: Dealership has performed wheel alignment adjustment at $185, but issue recurred. Owner suspects drivetrain or suspension issue; dealership hesitant to investigate further.
Brake Feel / Vibration at Stop
One owner reports the vehicle shook violently while at complete stop at a traffic light and noted brake feel is occasionally abnormal when slowing down. Limited narrative detail; no diagnostic work documented.
When: During normal driving and braking
Symptoms owners cite: Violent shaking while at complete stop; Abnormal brake feel during deceleration
Synthesized from 11 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 3 most recent
My car is a 2024 Grand Highlander I bought in May of last year. It currently has 20,000 miles on it. A few weeks ago I started hearing a knocking sound when I turned left or right. I looked at some Toyota forums and found that other people were having this issue and had to have both front axles replaced. I took my car to Toyota and sure enough, they said the parts they used to assemble the…
Driving at low speeds through my neighborhood, when going on any bumpy road there is a terrible low bass noise. similar to a sub woofer very low bass. it is very annoying and distracting.
Had suspension trouble with your 2024 Toyota Grand Highlander?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the suspension problem on the 2024 Toyota Grand Highlander?
It's a documented issue but not catastrophic. 11 complaints have been filed. Repairs average $900 and most owners catch it before it causes a breakdown.
At what mileage does the suspension typically fail?
Mileage data is limited for this issue. Owners report failures across a wide range, suggesting cause is more about driving conditions and maintenance than mileage alone.
What does it cost to fix?
Independent shops typically charge around $900 for suspension repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to suspension?
No active recalls currently cover suspension issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2024/Toyota/Grand Highlander.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.