2024 Toyota Prius owner complaints

Toyota has a popup ad appear on their infotainment screen every time the car cranks. This does not allow me to use the map and other apps in the CarPlay system. I have on occasion driven the wrong route and got lost in traffic and confusing me as to turns and whatnot. I need to be able to use the maps for guidance purposes to safely get to my destination.

12V battery failed when vehicle was only 9 months old, stranding me on a cold day in January. No warning of dying battery prior to failure. Required a tow to dealer, where battery failure was confirmed. Replaced under warranty. This standard Toyota battery is under powered to sustain electronic functions of car.

We are writing about 2 separate issues we had with our 2024 Prius. 1. Acceleration caused accident on Sept. 8, 2024. Driver was parallel parking. He backed into the space and was then going to straighten out the car. The car accelerated unexpectedly and caused the vehicle to go up on someone’s lawn. The vehicle was stopped by the stoop of the house. The airbag was deployed. Thank God the driver was unharmed. He was parking and going under 5 miles an hour in reverse and then in drive to finish parking. The car just flew out of control. 2. Sudden braking when backing out of driveway or parking space. This happened a total of 4 times, twice to both drivers. Driver was backing out of the garage looking at the screen to make sure nothing was there. She was inching out when the car braked sud

I have a 2024 Prius LE AWD. A recall has been issued for certain 2023 and 2024 Prius cars but no remedy has been announced yet. I would like Toyota to expedite the process for fixing the issue since I don't know if my car is concerned and don't feel very safe driving my car because of this ongoing recall.

This car doesn’t come with a spare tire. Lots of new cars don’t have them. This is a major safety hazard. It should be illegal to sell cars without them. Not only does the little kit they give you work with a puncture but the remedy ruins the tire so it can’t be repaired. All car manufacturers should be required to have a spare tire.

The contact owns a 2024 Toyota Prius. The contact stated that the while driving at approximately 25 MPH, the headrest began to move upwards on the front driver's side. The contact stated that the headrest began to move upwards more frequently when there were bumps or potholes in the road. The contact stated that the vehicle had to stop and a button that was accessible once the contact was outside of the vehicle was pressed; however, the contact stated it was difficult to press the button. The contact stated that the failure immediately recurred, and recurred on the front passenger's side while there was a passenger in the vehicle. The contact stated that the headrest did not protect the head or neck due to the failure. The vehicle was taken to a dealer where the vehicle was diagnosed; howe

I was driving car on [XXX] from santa cruz towards sanjose. Suddenly airbags deployed. There was minimal to no damage to the car. My auto insurance giving me hard time. They are not responding anything that how i can fix my car plus they haven’t gave me any rental car. My claim number is [XXX]. I am too scared to drive that car again Because it just got rubbed with the curve with the minimal impact but the air bags deployed. My other car usually got rubbed with curve so many times but the airbags never deploy. My car is currently at quick lube and smog shop address is 691 W Tennyson Rd, Hayward, CA 94544. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Toyota Prius. The contact stated that while parallel parking and straightening the vehicle, he tapped the accelerator pedal, and the vehicle suddenly accelerated aggressively and crashed into a stoop. While reversing previously on three occasions, the vehicle braked suddenly without application with no object in the surrounding area. There were no reported injuries. The air bag deployed. There was smoke detected from the engine. There was no reported fire. A police report was filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 3,000.

I was driving my 2024 Toyota Prius and was involved in a front-end collision. The impact was strong enough to cause significant front-end damage, but the front airbag did NOT deploy. I was wearing my seatbelt at the time. This is a serious safety concern because the airbag should have deployed in this type of frontal impact. If the crash had been worse, I could have been seriously injured. I believe this may be a safety defect in the airbag system.

Took vehicle in for new tires and alignment at 47,302 miles on the odometer. I was informed that a camber bolt was completely seized and that the right rear control arm busing was bad/missing. My car is just over a year old and has been vibrating for a while at interstate speeds. I thought it was a belt broken in a tire as they were reaching the time to be changes but weren't at the wear marks. I did have one tire that the inside was worn and starting into the belt most likely because of the misalignment from the bad/missing right rear bushing. With the car being so new and used mostly on the interstate, I felt this may be a saftey issue for failing bushings on suspension components.

premature/uneven tire wear, have had 3 blown tires and replaced 7 tires in 55K. i purchased the 2024 Prius awd new. all 4 tires wear on inner edge of tire even with 5k tire rotation. had a wheel alignment done at 50k nothing was out of balance.

After the car dealership completed the first tire rotations, at 30,000 miles I rotated the tires to find severe inner tread wear on the tires where the inside of the tire was wore to the sidewall while outside portion was intact. I took the vehicle to an independent shop and the right rear suspension/tire was out of specifications on camber causing said tire wear. Toyota did not manufacture the car so that camber could be adjusted. An aftermarket kit was purchased to be able to compensate for the lack of adjustment. This is a safety concern as if a person does not rotate every 5,000 miles it will lead to tire failure at highway speeds. This is a common problem while researching forums. I have contacted the manufacturer and was given a generic response. There are reports with documentation

My safety and the safety of 6,031 passengers/riders were put at risk when Lyft's Flex Drive rented this vehicle to me as a rideshare driver for one year. They admitted yesterday upon confronting them in person that they were aware of the recall and decided to not inform me. The company deflected responsibility onto me in several ways and even laughed in the back of the building. There was nothing funny about putting my life at risk and the lives of other people. It is a breach of agreement for me to drive an unsafe vehicle. I trusted that I rented a vehicle that was safe. Lyft is a rideshare company that owns FlexDrive. Flex Drive rents cars to Rideshare drivers in [XXX]. There are nearly 4 thousand vehicles rented to Lyft drivers in [XXX] right now. The vehicle just stopped working on XXX

This NHTSA web site adivses owners to "file an online complaint" if "... the manufacturer has failed to remedy the recall in a timely manner..." It is NHTSA #24V274 and has been active for 11 weeks without the manufacturer's remedy. There is no public estimate of a date for this recall to be addressed, except for a vague "third quarter of 2024" which implies an additional 11 weeks for any remedy to be provided. I think that 22 weeks is not a remedy in a "timely manner."

On August 15, 2025, I was backing my vehicle when the rear view camera screen went blank, providing no image of what was behind me. With no warning and no image, I collided with a rock and landscape, causing damage to the rear of my vehicle. At the time of this incident, my vehicle had an open, unrepaired safety defect under Safety Recall 25TA13, which specifically addresses the condition that the rear view camera image may freeze or not display while reversing. I was not aware the recall existed at the time of my accident, and the recall remedy was not completed on my vehicle until February 12, 2026 — nearly six months after the incident. I filed a claim with Toyota Motor North America. They inspected the vehicle on February 11, 2026, found the camera functioning at that time (after the

There is water leakage between the window and and the scraper seal resulting in water saturating the insulation in the door. During spring, summer and fall, this results in a powerful mildew/mold smell. We are concerned about health risks of breathing this pollutant. The dealership, Page Toyota in Southfield Mi has confirmed this. In addition, Toyota Engagement Center has also been involved. The problem is confirmed however the only solution they presented was the cleanup of only 1 inside door panel. The problem persists. We believe this ongoing issue presents a health risk and the outside rubber scraper needs to be re designed.

Since owning this car, there is a mildew odor coming from all 4 doors in the window slot. Clearly, water is collecting in the door insulation and growing mildew presenting a health issue. The dealer cleaned one of 4 doors and returned the car. Whenever the car is washed or in the rain, this issue happens. In checking on line, this is not an isolated incident. Prius models from 2024-2026 are experiencing the same issue. Again, this is not merely an inconvenience, it seems to becoming a health related issue

Background: Nothing failed or malfunctioned. There is no incident. This reports describes a design defect that puts the driver at risk. The dealer has acknowledged that the cars performs this way and says it cannot be fixed. Toyota customer service says this is how the car operates and short of a recall will do nothing about it. Problem: When the headlights are turned on, the dash and screen become so dim that they are only visible at night. If it is necessary to turn the lights on during the day, the screen and dash are too dim to read. There needs to be some way to set the brightness such that it overrides the nighttime setting. Driving with the lights on all the time is considered safer (and it is the law if it is raining out). This defect means the driver has to choose between ha

Description of Safety Defect: I am reporting an uncorrected factory design defect in the 5th-generation Toyota Prius (2024 model) that constitutes an immediate and ongoing daytime driving hazard. Under standard operation, whenever the vehicle's headlights are activated during daytime hours—conditions legally mandated by Massachusetts state law, such as during rain, heavy fog, snow, dusk, or dawn—the driver's 7-inch Multi-Information Display (MID) speedometer cluster and the central multimedia touchscreen plunge into an aggressive, low-brightness night profile. When this occurs in daylight ambient environments, heavy glare can completely wash out both digital screens, rendering the speedometer, safety alerts, warning lights, and navigation maps illegible to the driver. Manufacturer Response

I am writing to report a serious safety incident involving the rear seatbelt in my 2024 Toyota Prius, and to request that Toyota investigate this condition as a potential safety defect affecting other vehicles. On XXX at approximately 7:08pm , my daughter, age [XXX], was seated in the rear right seat of the vehicle. We were traveling at approximately 35 on city street in FAIRFIELD CA. She was belted in using the vehicle’s factory lap‑shoulder belt. Upon arrival, she adjusted the shoulder strap to gather her belongings and the seatbelt wrapped around her waist and cinched down to the point that it became dangerously tight and she was in severe pain. The belt continued to retract and would not loosen. Attempts to unbuckle the latch and to create slack by feeding the belt back into the retrac