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ProblemsByVin Index / 2025-BMW-IX / COMPLAINTS
Full complaint record · NHTSA

2025 BMW iX owner complaints

12 complaints filed with NHTSA on this vehicle , including 5 reporting a crash, fire, injury, or fatality. Listed by category, newest first within each section.

other 4 complaints shown

12/26/2024 ODI #11632503.0

I have backed up from my dirveway everyday for a month and the rear cross traffic nevered worked as advertised.

09/13/2025 ODI #11687045.0

At low speeds, the cruise control engages, causing the vehicle to accelerate. Stepping on the brake disengages the cruise control as it normally would. I have had this leased vehicle since March 2015. I have reported the issue 4 times to the dealer. Each time they interrogate the computer and tell me there are no errors. I have researched the internet, and there are numerous complaints about this potentially life-threatening issue. "Point of interest." This is the same dealer who insisted my BMW 7 Series had nothing wrong when it was burning a quart of oil every ten days. Eventually, the engine was no longer manufactured. I'm taking the car back next week; they are taking the issue to BMW.

03/02/2026 Crash ODI #11721488.0

BMW iX driver-assistance safety malfunction. In approx. April 2025 vehicle displayed “driver assistance permanently disabled.” Dealer contacted BMW and cleared codes; foreman reported ongoing code/concern. After return, ACC/lane keep/forward collision behavior became unreliable without dashboard error: lane centering intermittently fails; lane visualization inaccurate; following distance control intermittently fails; FCW/AEB/“too close” alerts/intervention do not occur even when enabled and set to early/far. On May 31, 2025 near Philadelphia, PA, traffic conditions changed/suddenly slowed and vehicle provided no warning/intervention, requiring emergency braking and resulting in front grille damage. Vehicle has returned to dealer multiple times for programming/calibration issues; problem pe

01/03/2026 Crash ODI #11708608.0

My 2025 BMW iX xDrive50 has experienced three separate random shutdown events while driving in active traffic. These shutdowns occurred without warning and caused sudden loss of vehicle functionality. One of these shutdowns resulted in a rear-end collision. The vehicle has been brought to BMW of Carlsbad three separate times. Each time, the dealership stated no defect could be found and blamed the driver for “user settings.” A BMW of Carlsbad service advisor later sent written messages stating that BMW software can crash and shut off the vehicle and that normal phone contact data (such as emojis in phone contacts) can cause the system to crash and shut the vehicle off. Customers were instructed to change normal phone usage and re-pair phones to avoid shutdowns. Despite software updates,

cruise control 2 complaints shown

10/24/2025 Crash ODI #11695421.0

On October 17, 2025 at approximately 3:15 PM in the parking lot of a shopping mall at 2040 Lomita Blvd, Lomita, CA, our 2025 BMW iX M60 suddenly accelerated forward unintentionally while the driver was attempting to park. The vehicle made a loud “whirring” sound as if the motor engaged on its own, and it lurched forward rapidly without any acceleration input from the driver. The car traveled only about 2 feet before crashing into a wall in front of the parking space. All front and side airbags deployed. The driver (my father) suffered a chest fracture and hand laceration, and the passenger (my minor son) sustained severe bruises to the chest and shoulder from seat belt impact. The Driver (my father) was hospitalized for four days. The vehicle was towed to a body shop and is currently under

02/08/2026 Crash ODI #11716615.0

Driver was in parking space/nearly fully parked (her foot was on the brake coming to a full stop and about to place the car in park), when the car’s self drive function or cruise control engaged on its own. It then rolled up the hill, and into the trees. Thankfully no one was hurt (3 people in the car - 2 adults and 1 child) and the car stopped while leaning on a tree, otherwise it would have rolled over. She never uses cruise control, nor any of the self drive functions on the car at all. In her words, the car was “unstoppable”. The speed of the car at that time was a near crawl into the space, ready for a full stop. When the self drive/cruise control engaged, the car jumped over the curve in front of the parking space on its own. No button was pressed by the driver, nor should any s

powertrain 2 complaints shown

09/25/2024 ODI #11616487.0

The display was showing an error "drivetrain malfunction" and we could not drive the car. This looks like a common software problem with BMW IX

03/19/2025 ODI #11649312.0

UNINTENDED ACCELERATION The car accelerated unintentionally at 25 mph just before a red light at an intersection. It simultaneously started a bonging alarm, and showed a large red triangle on the dash telling us to pull over and to not drive the car thank God we were able to do before the intersection as we would have crossed a busy intersection at 30mph while we had a red light!!

brakes 2 complaints shown

06/12/2025 ODI #11666511.0

On [XXX] I went to start the car and received warnings about Manual Braking being engaged and to contact roadside service along with other notifications and the car wouldn't power on. After numerous attempts the car powered up and alerted me Drive Carefully Fault. I began to drive slowly through a parking lot and it took over 200 lbs of pressure to bring the car to a complete slow stop. I pulled over and turned off the car. I tried rebooting the car and did so assuming it was a bug in the system. When the car powered back up the flaw had vanished and I carefully drove home. A short time later when I turned the car on I followed the instructions and called roadside service and described my situation. To my surprise, roadside service had never heard of the problem before. I then conta

01/29/2025 ODI #11639340.0

The brake pedal is way to close to the gas pedal, when I apply the brakes I often hit the gas pedal causing the car to jerk forward. I have reported this problem to BMW and to my local dealer. I took the car to the dealer and was told the car is fine. I have been driving for 40 years and have never experienced this problem nor have I ever reported a problem. However I am experiencing this problem on a daily basis. Other cars are at risk when both pedals are pressed at the same time. The car has been inspected at the dealership who found no problems.

electrical 1 complaint shown

05/14/2026 ODI #11737969.0

There is a defect in the charging system of the BMW, where upon charging the cable fried BMW refuses to replace the charging cable

steering 1 complaint shown

05/08/2026 9,092 mi Crash ODI #11736556.0

The contact owns a 2025 BMW IX. The contact stated that while on several occasions when turning the steering wheel and depressing the brake was being held, she observed a noise emanating from the front wheels. The vehicle was taken to a dealer where the failure as not able to be replicated. The contact stated that while stopped in a parking lot, the vehicle inadvertently accelerated and struck an unoccupied vehicle, then hit a storefront window and entered the closed business. The contact was shocked but sustained no injuries and did not require medical attention. A police report was filed. The vehicle was towed to a tow lot and has not been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 9,092.

Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-07-21. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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