2025 Cadillac Escalade IQ owner complaints

On October 1, 2026, the vehicle experienced a sudden and complete loss of steering control while I was driving. The steering wheel became mechanically disengaged from steering control and rotated freely. I was able to stop the vehicle narrowly avoiding a collision. The vehicle was not driveable and in the flow of traffic, and safety was of the most concern. Law enforcement was called via OnStar Roadside assistance to manage traffic while I awaited a tow truck. It was towed to the authorized Cadillac dealership. The vehicle is presently in the dealership's possession awaiting diagnosis and repair. There were no warnings, messages or other indicators that anything was wrong with the vehicle, it simply had a catastrophic steering failure while driving.

On April 7, 2026 I was driving my daughter to school when my 2025 Cadillac Escalade IQ Frunk (Front Trunk) opening while driving. This renders the EV completely inoperable and disables the vehicle. I pulled over and contacted Road Side assistance and had my vehicle towed to Cadillac of Beverly Hills. It was repaired over the course of 3 days and I was assured it was fixed. Today, on August 9, 2026 the exact same situation occurred. The frunk opened while I was driving the vehicle with my wife and daughter leaving us stranded for 2 hours while we waited for road side assistance to tow the car. This is a serious safety issue as then the front trunk (Frunk) opens, it cannot be closed and it blocks all visibility and the vehicle does into shut down mode and you cannot drive it. It is a

While driving the vehicle it lifts from the back and lowers in the front and the car while in drive malfunctions leaning to the right applying pressure on the front tire and cause the tread on the tire to come off which was stated as a defect with no way to fix or resolve at this time, I was told by the dealership that the tires are not under warranty and my question was if the car is malfunctioning causing tread wear only on the front passenger tire wouldn’t that be covered by the dealer to replace the tire. I was then told that they are having the same problem with the new hummers and that if the tread was worn in the first 12,000 miles of Owership that it was due to lifting the vehicle above the default setting and hard driving that caused damage to the tires but they stated that it had

Ball Bearings upon purchase, was not able to drive off the lot. Sensors malfunctioning creating horn honking each day at a specific time Module currently needs replacement on new vehicle. Entire vehicle shut down without power. Passenger side blind spot in side mirror. Unable to see cars and blindspot sensor does not register vehicle. Is this due to the vehicle load or height? or the fact that the side mirrors are placed incorrectly. Was not able to access vehicle. dead. Vehicle has been at the dealer for 15 days No warning messages. Just complete failure.

2025 Cadillac Escalade IQ GM issued a Customer Satisfaction Program (NHTSA ID 11017089, Manufacturer Communication N252492830-01) for 2nd and 3rd row outboard head restraints that may not lock in the upright position on 2025 Escalade IQ vehicles. My vehicle has this exact defect—both the 2nd and 3rd row head restraints were stuck in the down/forward position and could not lock upright. The safety consequence is serious: head restraints that cannot lock upright provide no head or neck support in a rear-end collision for any 2nd or 3rd row passenger. The defect was identified by Chevrolet Cadillac of Santa Fe, NM on Nov 12, 2025 (RO# 0081837). The dealer confirmed the recall applied and ordered replacement parts from GM. The parts were not available. No ETA was provided. I was forced to t