2025 Cadillac Escalade owner complaints

Component/system that failed; availability for inspection GM 6.2-liter V8 (L87) gasoline engine and cooling system. At ~4,000 miles the engine suffered a catastrophic internal failure and the radiator failed concurrently. Dealer diagnosed “engine failure” and replaced the entire long block with an OEM unit and replaced the radiator. Repair orders and the vehicle are available for inspection at the selling/servicing Cadillac dealership; I can provide copies on request. How safety was put at risk The vehicle lost normal operation unexpectedly and required a tow. A sudden loss of propulsion and cooling can cause stalling in traffic, overheating, and loss of power-assist systems, which creates a crash hazard. My family member was stranded and unable to move the vehicle for approximately an ho

On XXX, I was driving my 2025 Cadillac Escalade (6.2L engine) on [XXX] , at 55 mph in a construction zone. The right lane had a cement barrier one foot from the yellow line, eliminating any shoulder, and the left side had only a narrow berm before the median. Without any prior warning, I heard a loud “pop” and felt a jolt. Immediately, the check engine light illuminated, the vehicle went silent, and it began to coast. A message appeared instructing me to press “start” to start the vehicle. The battery remained operational, but the engine was unresponsive. I had not struck any object. I activated my hazard lights and, because I could not pull to the right due to the barrier, I coasted across lanes into the median. I could not exit the vehicle to safety due to location of the vehicle and th

Purchased this vehicle brand new ( 3 miles ), just before Christmas 2024, from Bill Cramer Chevrolet in Panama City FL. We just hit the 7200 mile mark and took vehicle in for 1st service with 10% or so remaining on the oil indicator. This is my wife’s vehicle, so I do not drive nor hear it crank in the morning, or come home in afternoons very often. Since the service I noticed yesterday the engine sounding “different” than from initial purchase. Didn’t think much of it, just figured a new gizmo or gadget doing its thing that we weren’t aware of. Well this evening [XXX] I went to move it into the driveway. As soon as the vehicle started I knew instantly something wasn’t right. Had that classic “lifter tap” that eventually quieted down after 30-45 seconds but never fully went away. Previousl

The contact owns a 2025 Cadillac Escalade. While driving 55 MPH on the highway, the vehicle experienced sudden and catastrophic engine failure. The contact was able to pull over safely onto the service road. The oil pressure and temperature messages were displayed at the time of the failure. Upon research, the failure was linked to NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling). The vehicle was towed to an independent mechanic. The vehicle was later towed to the local dealer, where it was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted about a buyback; however, the manufacturer declined to buy back the vehicle. The failure mileage was approximately 12,000. The VIN was not available.

I purchased a 2025 Cadillac escalade in april 2025 and igot 9300 miles and the lifter noise is like type writer that speeds up with acceleration and the taping is loud I can not drive it anymore because I dont want to be stranded in the middle of nowhere

The contact owns a 2025 Cadillac Escalade. The contact stated that while driving on the highway at approximately 77 MPH in the left lane, the vehicle lost motive power and shut down. The driver was able to move to the right lane and pulled over safely. There were no warning lights illuminated. The contact called OnStar for assistance. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about a buyback and the lemon law due to not being able to replace the engine in a timely manner. The contact was also referred to the NHTSA Hotline. The failure mileage was approximately 953.

Vehicle showed error on the dash for all various systems. It told me those systems required service. I parked the truck and it locked me out of it. OnStar could not open the doors, they kept telling me the truck was unlocked. My app could not open the doors. I called roadside and they showed me how to remove the cover on drive side handle and insert the manual key. The lock turned but the vehicle would not unlock due to the automatic doors. We had to insert an airbag and Jimmy open the door by hooking the interior door handle. The issue is this vehicle will lock you out of your car in an emergency. With the key you cannot unlock the doors. Luckily I only had dinner stuck in the car. I have little children and my fear is they will be locked in the truck if this happens. In the event of an e

The contact owns a 2025 Cadillac Escalade. The contact stated that while driving approximately 5 MPh, attempting to make a left turn in the snow, the vehicle prompted them to activate the skid protection mode. After activating the Skid Protection mode, the vehicle began to lose power and shut down. The contact placed the vehicle in neutral and coasted to the side of the road. The contact waited before restarting the vehicle and continued to drive. While driving, the contact noticed the speedometer showed 120 MPH; however, they were only going about 30 MPH—the warning for transmission failure and other lights illuminated. The vehicle was taken to the dealer, who diagnosed the issue as the computer disconnecting due to the weather. The dealer had reported the issue to the manufacturer in an

I am reporting serious and repeated safety defects involving loss of vehicle control in my 2025 Cadillac Escalade Sport Platinum. The vehicle has experienced multiple incidents of uncommanded braking (“phantom braking”) while driving at approximately 45 mph with no driver input and no obstacles present. The vehicle has also slammed on the brakes while reversing into a parking space, then became locked and would not move until shifted into PARK and reset, leaving me stuck in the roadway. In another incident, while stopped at a traffic light with the vehicle in DRIVE, the vehicle shifted itself into PARK without any driver input. Additionally, the vehicle has produced uncommanded system activity while powered off overnight, followed by a “Service 4 Wheel Drive” warning. These incidents re

The engine suffered catastrophic failure, piston number six 6and connecting rod broke in pieces and made a hole on the block. This is a L 87 engine 6.2 L.

Was on the interstate driving 75 mph, with my daughter, her friend, my wife. And the car cut off, and dealership said engine locked. 45 minutes prior i was on a snowy mountain road, and this vehicle has 939 miles on it, one month old. Now i am reading about the investigation, and feel this is negligence on gmc. This could have been a disaster and life changing for me. I dont care if its a 75k vehicle or 135k like mine, this is dangerous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! the vehicle is currently at the dealership! Told my wife to start recording in case something happened.

I am filing a safety complaint regarding my 2025 Cadillac Escalade, which experienced a catastrophic engine failure while being driven on a public roadway with approximately 13,000 miles on the vehicle. While traveling from [XXX] to [XXX] , the vehicle suddenly lost power while in motion. A warning message appeared stating “Press to Start Again.” The engine shut off completely while driving, causing an immediate loss of propulsion. The vehicle went into neutral, and I was forced to maneuver to the side of the road to avoid a potentially dangerous situation. Once stopped, the vehicle would not restart. Multiple attempts were made using both the push-button ignition and key fob remote start, but the vehicle remained inoperable. The vehicle was towed and later diagnosed as requiring a comp

The driver-side headlight on my 2025 Cadillac Escalade failed while the vehicle was still under factory warranty. This is a critical safety component that significantly reduces nighttime visibility and creates a safety risk for both myself and other drivers on the road. The vehicle was inspected by an authorized GM/Cadillac service center, and the failure was confirmed. The warranty repair was approved; however, the replacement part has been placed on national backorder with no reasonable repair timeframe provided. I have now been dealing with this unresolved safety-related issue for nearly three weeks. Because the headlight assembly is a major safety component, the vehicle may not be safe or practical to operate at night or during poor weather conditions. Prior to the failure, there we

On Tuesday, [XXX] at approximately [XXX], my 2025 Cadillac Escalade (VIN: [XXX] ) experienced a sudden and complete failure of multiple critical safety and control systems while in motion. My wife was driving downhill toward a stoplight with our two toddlers in the vehicle when the incident occurred. Without warning, all dashboard alerts illuminated simultaneously, including brake, engine, collision, and steering warnings. At the same time, the vehicle lost braking capability, power steering assist, electronic gear shifting, and emergency brake functionality. The vehicle continued moving downhill with no functional means of controlled stopping. Because the vehicle was approaching an intersection at the bottom of the hill, a collision would have been unavoidable if the traffic signal had