2025 Volkswagen ID.4 owner complaints

I am writing to formally report a serious and ongoing defect with my 2025 Volkswagen ID.4, purchased 3 months and 2 days ago and currently located in Las Vegas, Nevada. Since purchase, the vehicle has experienced at least eight 8 separate failures of the infotainment / central display system, which controls essential vehicle functions including climate control, audio, vehicle settings, and camera systems. Description of the defect: The central display intermittently: •freezes. •becomes unresponsive. •shuts down completely. •or fails to boot properly. When this occurs, I lose control of critical vehicle functions, including climate control and camera access, which raises significant safety and usability concerns. Key concerns: •The vehicle is new and under full factory warranty. •The d

The last two days I have been receiving a child lock error on my ID.4. Looking online, it seems like this is a common issue. When that issue occurs, it disables all window and lock functions in the car. Needless to say, I cannot engage the child lock, lock my car, nor roll down my windows. If I were in an accident, I cannot get out by rolling the windows down. Now, going back to researching online, I’m finding it comes down to a failed board or a failed software update. Either way, this is a huge safety issue/concern.

While driving, the infotainment and central control display on our 2025 Volkswagen ID.4 repeatedly crash without warning. During these incidents, the navigation, HVAC controls, audio, CarPlay, vehicle warnings, and backup camera all become inoperable while the vehicle is in motion, including at highway speeds. Volkswagen has confirmed that this is a known, widespread software defect affecting multiple ID.4 vehicles and that no repair or software update is currently available. The vehicle has been at the dealership since November 3, 2025, awaiting a fix. These failures create a serious safety hazard by eliminating access to vehicle controls and safety-critical information. Volkswagen has refused to provide a fix or timeline for correction. Case No. 07127932 – Volkswagen Customer CARE. VI

While driving the instrument panel reboots and or just goes blank, leaving the vehicle without any display. This will happen multiple times per week and has happened since I purchased the vehicle. I have reported this to the dealer without any solution.

While driving slowly in B mode, I began pulling into a parking space in Home Depot parking lot next to a planter, keeping my foot on the brake pedal. Suddenly, the vehicle unexpectedly accelerated, surged over the tire stop, crossed a raised concrete center walkway, and continued over the planter on the opposite side. The vehicle finally came to a stop after traveling approximately 50 feet, despite my foot remaining on the brake pedal throughout the incident. One tire is flat and the wheel is damaged. There are scrap marks on the other tires. We can not see if there is other damages of the vehicle. Fortunately there were no other cars in the opposite parking spot or pedestrians on the walkway. Vehicle damage is one thing, the safety issue is another concern.

This vehicle was purchased new on May 23, 2025. On several occasions it has left us 'stranded' due to electrical failures. Dates: 06/09/2025, 07/03/2025, 08/06/2025, 08/08/2025

On April 1st I had my windshield replaced due to a crack in the upper central portion of the windshield. When the glass place took the windshield off my car they found a burnt section in the headliner. The glass place reported it immediately to the Volkswagon dealership and asked the device person at the dealership to come look at the burnt headliner before they placed the glass back. The service person at the dealer did go and look at the car so the glass people finished installing the windshield but took pictures prior to installing the new glass. The dealership then reach out to me and asked to bring the car in ASAP. The car was dropped off a few days later for the service department at the dealership to look into the burnt headliner. After the dealer has had the car for 10 days VW Corp

Following the recent winter update, I noticed several faults during the weekend prior to the major incident described below: ​Child Lock Malfunction: The car entered "child mode" and the rear door could not be opened from the inside or outside until I exited and re-entered the vehicle. ​Driver-Side Control Failure: The driver-side door controls stopped functioning. They only reset after I exited and re-entered the car. ​Alarm Malfunction: The alarm triggered unexpectedly while we were exiting the vehicle. ​Incident Report: 12/22/2025 While taking my daughter to Taekwondo (TKD) practice, I positioned the vehicle to back into a parking spot. I shifted into reverse, and the backup camera activated. As I always do, I checked my mirrors and the camera to ensure the path was clear. The vehicle d

For the second time, the car began burning and smoking from the windshield, melting parts of the car near the windshield wipers and the glass itself, and filling the car's cabin with smoke. The burning and smoking went on for 15 minutes after we safely escaped. Myself and my family, including a young child, inhaled a lot of smoke before we were able to exit the car. The car was towed to the dealer and they have so far claimed that the large, charred, burned out holes are "rock chips," which is certainly not the case. I have asked the manufacturer to come and inspect the car the first time this happened, when the car was brand new and I turned on the heated windshield for the first time and this happened, but they refused to do so. It's a known issue and there's a class action lawsuit in Ca

On multiple occasions the infotainment system/central control system has gone black and rebooted while driving without any prior notification or warning. The front two USB ports indicate they are producing 12.2 volts; however, as soon as anything is plugged in, they become disabled and will not work. The warning lights indicating the front passenger seat belt is not in use randomly turn on when there is no passenger present in that seat.

On [XXX], shortly before 7:00 we parked our EV in the designated charging space at the EVgo charging station on at the EVgo charging station located at [XXX] and connected the charging cable to our 2025 Volkswagen ID.4 in the normal, intended manner, as we had done previously. We paid by credit card and watched the EVgo screen confirm proper connection and that charging had begun. We remained in the vehicle for several minutes to verify the session was proceeding normally and observed nothing unusual—no warning lights, error messages, or signs of malfunction. Only after confirming that charging appeared underway did we leave the car. We went into the Marshalls store across the parking lot. Inside the store, I monitored the charging progress through the Volkswagen mobile app, which showed

The car is unlocking itself without anyone using the key fob or the app to unlock it. This puts us at risk for someone breaking into our car and stealing it, or worse waiting in the car to carjack us. We have 3 videos to document this as well and several times it wasn’t caught on video. The infotainment system has also been fully rebooting itself while driving, which has happened 3 times in the past week alone. When it reboots we lose access to navigation, climate control, and the regular speedometer view

I drove our ID4 to pick up a neighbor's son from school. Using the regenerative braking mode, I came to a stop on a side street, just beyond a school crossing where middle school kids were everywhere, at which time the car lunged forward at a high rate of speed while my foot was still on the brake. Luckily we ran into a parked service van that slowed our progress while I put the car in the parking mode, which finally stopped the car. We both experienced the hard impact of hitting the truck and noticed that the air bags did not deploy. There are skid marks that confirm that the brakes were employed while the car moved independently. We are grateful we didn't hit anyone. I will not drive this car again. There were no indications that anything we amiss prior to this malfunction. Our i

The vehicle launched forward while parking going thru a CMU wall, causing considerable damage to the structure and the car itself. Airbag was deployed injuring the driver and causing a cut in the bottom lip and skin burns on the left hand from a small fire that went thru the clothes. Also, the driver was in state of shock after the incident due to the speed at which everything occurred. During the day, the driver complained about dizziness and pain at the base of the neck, numbness/pain in the face. Additionally, the driver pressed the brake pedal to try to avoid the crash but did not prevent the car from launching forward. It appears that the capacitive controls located on the left side of the steering wheel, were inadvertently reengaged while the driver was maneuvering to park. VW of Ame

The contact owns a 2025 Volkswagen ID.4. The contact stated that while reversing, the vehicle was not emitting an audible alert, comprising the back over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who informed the contact that the Year, Make, and Model, was not equipped with the feature, potentially in violation of the Pedestrian Safety Enhancement Act of 2010. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 3,100.

3 times in the last 4 weeks, I have had a situation where I get into the car to drive it and the Infotainment screen is black and not functional. The only way to reset it is to get out, lock the car, and come back 15 minutes later and it resolves itself. During the time the Infotainment screen is not functioning, the car is still drivable, but if you put it into reverse the backup camera is not shown on the infotainment screen, nor are any other of the assistive/safety features involved with parking or safely backing up the vehicle. I've taken the car into VW Service and it came back "unable to reproduce" and "no trouble found", and they provided no assistance in how to quickly restore functionality of the infotainment screen, including use of the safety NHSTA-mandated backup camera. T

The contact leased a 2025 Volkswagen ID.4. The contact stated that while driving at 5-10 MPH, attempting to park, the vehicle suddenly and rapidly accelerated on its own. The brake pedal was applied but failed to stop the vehicle, resulting in a crash with a parked 2011 Honda Odyssey belonging to the contact. There was no police report filed. reported injuries. air bag deployment or fire. No warning lights were illuminated prior to the incident. The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 132,000.

the vehicle unexpectedly accelerated while parking. the vehicle was in regenerative breaking mode and my foot was on the brake pedal. at no point was my foot in contact with the acceleration pedal.

The vehicle has difficulty coming to a stop and requires slamming the brakes in full which causes a loud churning noise, the braking is intermittent, sometimes it works well and sometimes it works terribly. It is a huge safety issue. Also the lane keep assist seems to not work so well as well, it will drift out of the lanes at times when it is on

On [XXX], I was parking my 2025 VW ID.4 car in a parking spot in B mode and applying the brake to come to a stop. The car suddenly accelerated forward (of its own will) at maximum speed such that the car ran over a bollard, a sidewalk and into a brick wall causing significant damage. In the space of perhaps 10 feet at most the car went from a stopping position to taking out a brick wall on a commercial building. This is so incredibly dangerous as someone could have been on the sidewalk and killed. I could have been killed as my airbag never deployed despite charging with great speed into a brick wall! NHTSA must do something to resolve this. VW has overwhelming knowledge of this defect. In June 2025 a class action lawsuit was filed against the VW for this exact reason - link here: [X