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ProblemsByVin Index / 2025-VOLKSWAGEN-JETTA / COMPLAINTS
Full complaint record · NHTSA

2025 Volkswagen Jetta owner complaints

21 complaints filed with NHTSA on this vehicle , including 4 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

other 7 complaints shown

12/26/2025 Crash ODI #11707114.0

Two safety defect incidents involving unintended acceleration. This defect has resulted in two loss of control incidents causing property damage. First incident: While attempting to move vehicle inside garage, I started engine with foot firmly on the brake, shifted the transmission into drive, and maintained full brake pressure. Immediately upon shifting, the vehicle bolted forward at an accelerate rate, despite my foot remaining fully depressed on brake. Vehicle travel about 30 feet in only a few second, coming within three feet of a structural cinder-block wall supporting house beams before braking force finally overcame the surge. Avoided a serious collision required immediate corrective action and full driver control. Second incident: Again, vehicle parked in my driveway in front of st

07/08/2025 ODI #11671889.0

Drove for 1.5 hours in 70 degree weather at 55-70 mph average highway driving. There was no impact, crash, or other form of collisions. No bolts, rocks, or debris were visualized coming from the car in front of me >300 ft. The sunroof spontaneously exploded with a very loud noise then showering of glass. Passenger was cut from falling glass. Glass shards/dust/chunks were present in all seats. No warning lights, messages, or symptoms before failure. Sunroof in working mechanical condition in drive prior to event. No known external cause of failure, likely intrinsic to glass. Car not inspected by police or insurance. VW dealership refusing to inspect window.

06/29/2025 ODI #11670016.0

After only 312 miles new and only driven vehicle for 5 days. I received a warning about my forward collision warning system was a problem. Weather has been good. Not wet, temp was 72 degrees. I just started my car and had not driven yet. Chicago area. I set up a maintenance service to see the cause of it. Never saw this before on any of my previous vehicles especially brand new 2025 model

04/08/2026 ODI #11729976.0

Prolonged recall below 4 cars been in recall since late feburary. Need fix asap!!!! 3vw5x7bu4sm073489 3vw5x7bu3sm088081 3vw5x7bu4sm064677 3vw5x7bu1sm088872

04/03/2025 ODI #11652642.0

Climate controls are NOT voice activated. Driver has to take eyes off of road for long duration to change/modify interior heat/cooling functions. There are no knobs only stupid touch screen junk. Vehicles must be recalled to install user safe functionality to these climate control functions. Stop the stupid touch screen stupidity.

03/09/2026 Crash ODI #11723060.0

I am reporting a safety concern involving unintended acceleration in a 2025 Volkswagen Jetta SE (VIN [XXX] ) Te vehicle has experienced two separate incidents in which it surged forward unexpectedly when shifting from park to drive while my foot depressed the brake pedal. The first incident occurred in approximately August 2025 while attempting to move the vehicle into a residential garage. When the transmission was shifted into Drive, the vehicle accelerated forward despite continued brake application and traveled approximately 30 feet before stopping. A collision with a structural wall was narrowly avoided. The second incident occurred on [XXX]. When shifting from Park into Drive with my foot on the brake pedal, the vehicle again surged forward unexpectedly and struck a storage cabine

02/25/2025 ODI #11644943.0

The car has a manual transmission. In all other vehicles I have driven with cruise control, when the clutch is depressed, the cruise completely disengages, same as a brake. When cruise control is engaged and the clutch is depressed, the cruise temporarily disengages and re-engages when put into a lower gear or the same gear. VERY scary since a majority of the time, the driver is anticipating a slow down. If left out of gear for a period of time, the cruise will fully disengage. I can only guess someone copied programming for the manual transmission car from an automatic transmission car. I have reproduced this behavior multiple times. Seems unlikely to do in standard cruise control. VW of America contacted and seemed unconcerned. Has not been brought to the dealer.

powertrain 6 complaints shown

6 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
10/04/2025 ODI #11691387.0

I purchased a brand-new 2025 Volkswagen Jetta from LaFontaine Volkswagen of Dearborn, MI on October 2, 2025. Within 24 hours, the check-engine light illuminated, and the fuel gauge cluster froze, showing an incorrect fuel level. On October 3, 2025, I contacted the dealership and was told to bring it in for service. The service department confirmed a faulty Transmission Control Module (TCM) and opened a repair order. Before the repair could be completed, the vehicle became inoperable and would not engage Drive, leaving me stranded in my driveway. The car had less than 350 miles on it at the time of failure. This incident is extremely concerning for a brand-new vehicle and raises questions about potential safety and manufacturing defects in the 2025 Jetta model line. A new car’s transmissi

06/09/2026 ODI #11742974.0

There is a noticable whine from the transmission or torque converted between 1000-2000 RPM that does not vary with speed and noticable when lightky pressing gas pedal on 8th geer. This happens only when transmission is waremed up and indicates an issue with 2025 Volkswagen tranmissions. I am afraid to drive it, because it can go bad in the highway and cause crash. Volkswagen dealers and manufacturer ignore this issues and state that all Jetta's make that "hormonic" whine. This is not normal and should be reported and investigated. Too many issues and could cause loss of lives in the future.

05/12/2026 ODI #11737393.0

When I push the gas pedal the car does nothing for seconds. I was trying to do a u turn and pushed the gas to go and nothing for to long and almost got hit. It also did it trying to pull out into busy traffic that would have been no problem if the car would move when you push the gas. The car does not respond forever when pushing gas. I took to dealer to today and of course, they found nothing and said that's how those cars are. It has 20,000 miles. There is no way this is how they are. I'm going to end up getting hit at some point over it. No lights come on in the dashboard when it happens. It is available for inspection.

04/29/2026 ODI #11734462.0

I was going down the highway and enable cruise control, the car fell like RPM dropped then suddenly jolted back. Also when driving it feels like the transmission isnt proper and yoy can feel it be shotty. I've asked the dealer and they said "this is normal the camera may see a bump and cause it to slow down" but this has happened without the ACC and on normal cruise control mode. I think this can pose a saftey risk as this could cause further transmission and or engine damage and cause a failure in highways leading to a risk.

03/22/2026 ODI #11726131.0

The 2025 Volkswagen Jetta SE transmission making whining and whistling noise from 1000 to 2000 rpm when on light load or coasting. There is a high probability of transmission failing on 2025 car with 12700 miles and danger of failure on the highway while driving.

03/17/2026 ODI #11724859.0

2025 Volkswagen Jetta SE with 12,000. Developed transmission whine from 1200-2000 RPM. During low speed acceleration and when engine is under slight load. It is whining sound coming from transmission.

electrical 2 complaints shown

05/07/2026 ODI #11736290.0

The contact owns a 2025 Volkswagen Jetta. The contact stated while the vehicle was parked, the infotainment screen was darkened and inoperative. There were several different unknown warning lights were illuminated. The contact received notification of NHTSA Campaign Number: (example: 26V185000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted however, the dealer confirmed the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. 

04/08/2026 ODI #11729887.0

"My 2025 Volkswagen Jetta is subject to Safety Recall 26V185 (90Z5). The vehicle's instrument cluster fails to display speed, RPM, and safety warnings upon startup, creating a severe safety hazard. I visited Heritage Volkswagen Catonsville on 04/07/26, and they officially documented that the 'REPAIR NOT YET AVAILABLE.' Volkswagen Customer Care has refused to open a repurchase case or provide a safe solution. I am unable to use the vehicle safely and I am requesting an immediate intervention to address this safety issue."

steering 1 complaint shown

12/23/2025 Crash ODI #11706859.0

The steering wheel is the principal reason for this incident. Because when I'm driving on the highway almost to get an exit to the right going at the speed limit of 70 MPH the right tire passes through a high/low on the street, then my steering wheel locked lightly and started to pull to the right like for 2-3 seconds. Causing me hit the wall on the highway. Then straightened itself back, I'm just desacelerate the car and go down to see if the tire is the problem, but not really this is a risky fail on this car i feel insecure to drive it again and take the highway. I feel under risk cause its a highway with a lot of traffic of cargo trucks going more than 75 MPH Im available any day for inspection when needed. This isn't the first time the car do this , but in this case now caused an i

visibility 1 complaint shown

08/27/2025 ODI #11683437.0

My driver side mirror is over-corrected/magnified. If I need to navigate to left lane, the magnification makes the vehicle in my blind spot appear too close. Same in a situation where I am performing a zipper merge to the left. I have driven 50 years in different cars, including Volkswagens, and never in an accident. This mirror seems hazardous and dangerous because trusting the instrument for left visuals of oncoming cars isn't accurate in a 1:1 ratio. The dealership replaced the mirror and it appears the same. All VW service techs, and other drivers who I have asked for evaluation, agree the mirror is not right.

engine 1 complaint shown

07/30/2025 ODI #11677315.0

I purchased my brand new 2025 Volkswagen Jetta S, and not a week later the check engine light came on and the car started acting weird. The RPM's would spike before the car would move. I brought it back to the dealership that I purchased the car from; and they diagnosed it. They said it was a faulty fuel pump. It was very inconvenient, and could end up causing long term issues with the car/ engine. And could seriously harm other people.

seatbelts 1 complaint shown

04/21/2026 Crash ODI #11732758.0

Car was in an accident on 12/5/25 and has been in the body shop for over 5 months because Volkswagen cannot or will not provide the required rear seat belts. I have reached out to VW and they have not been cooperative and don’t seem to care about me or that these are required safety parts. VW has no ETA on when parts will be available.

lighting 1 complaint shown

04/06/2026 ODI #11729543.0

Since October 2025 I have had Tail Lamp Assembly VW Part #17A-945-093-D (the trunk rear light) on order with no expected delivery date. Once the lens is cracked or broken you can not properly maintain the car and are at risk of receiving a ticket due to the broken light. The last time I checked their was 130 on back order. That is affecting 130 vehicles which have a broken tail lamp assemble. This is a safety issue and the owner of the vehicle is at high risk of being ticketed.

Showing 300 of 21 total complaints. The full federal record is available at nhtsa.gov/vehicle/2025/Volkswagen/Jetta#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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