Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit fo
full bulletin at NHTSA ↗2009 INFINITI EX35 airbags problems
moderate 3 complaints filed with NHTSA · avg repair $1,100 · see airbags across all vehicles →
Complaints
3
Recalls
0
Avg fix
$1,100
What stands out
No new NHTSA airbags complaint has been filed on this vehicle in over 7 years — the issue may be aging out of the active population.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering airbags on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
full bulletin at NHTSA ↗INFINITI: SRS PRECAUTIONS DURING SERVICE. INCLUDED IN THE RESTRAINTS SECTION OF THE ELECTRONIC SERVICE MANUAL (ESM) FOR EACH VEHICLE IS INFORMATION NECESSARY TO SERVICE THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) SAFELY. IMPROPER MAINTENANCE, INCLUDING INCORRECT REMOVAL AND INSTALLATION OF THE SRS, CAN LEAD TO A SERIOUS INJURY OR DEATH CAUSED BY UNINTENTIONAL ACTIVATION OF THE SRS. NO MODEL OR MODEL YEARS LISTED. UPDATED 2/21/14.
full bulletin at NHTSA ↗SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
What owners are reporting 3 most recent
The passenger airbag warning in the dashboard next to the speedometer kept flashing while stationary and while driving whether or not a person was sitting in the passenger seat or not. I took it to the dealer twice to be fixed (while under warranty), but the problem continued sporadically. I took it a 3rd time (now warranty expired), they researched deeper and said the problem was in the ocs…
I purchased 2009 Infiniti ex 35 one month ago(september 30, 2009). There is a "passenger side airbag off" light. According to Infiniti service center nearby, it is designed to detect child or small adult who is less than 100 pounds seating on passenger side and prevent passenger side airbag from deploying in accident. They said for children or small adult less than 100 pounds, it is better to…
1.front passenger seat airbag warning sensor light always blinking despite several dealer attempts to correct. Dealer tried to reset sensor on 5/05/10,10/23/15 & 11/15/16 and an estimate of $5,091.96 on 11/15/16 to correct the issue. Manufacturer denied claim to replace sensor on 11/17/16 (case # 24679041. 2. Multiple dashboard cracks. Dealer gave us an estimate on 9/4/18 of $2,453.64 for…
Had airbags trouble with your 2009 INFINITI EX35?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the airbags problem on the 2009 INFINITI EX35?
It's a documented issue but not catastrophic. 3 complaints have been filed. Repairs average $1,100 and most owners catch it before it causes a breakdown.
At what mileage does the airbags typically fail?
Mileage data is limited for this issue. Owners report failures across a wide range, suggesting cause is more about driving conditions and maintenance than mileage alone.
What does it cost to fix?
Independent shops typically charge around $1,100 for airbags repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to airbags?
No active recalls currently cover airbags issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2009/INFINITI/EX35.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.