Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit fo
full bulletin at NHTSA ↗2013 INFINITI G37 airbags problems
severe Owners of the 2013 INFINITI G37 have filed 34 NHTSA complaints about the airbags, typically surfacing around 42,500 miles at roughly $1,100 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See airbags across all vehicles →
Failure mileage
Complaints
34
Recalls
0
Avg fix
$1,100
| Model year | airbags complaints |
|---|---|
| 2009 G37 | 84 |
| 2010 G37 | 32 |
| 2011 G37 | 49 |
| 2012 G37 | 26 |
| 2013 G37 (this page) | 34 |
4crashes
3injuries
When does it fail?
Of the 34 airbags complaints filed for the 2013 INFINITI G37, here's the actual mileage breakdown — failures cluster heaviest at 0-25,000 mi.
0-25k
25-50k
50-75k
75-100k
100-125k
125-150k
150k+
Each bar shows the share of total complaints filed at that mileage range. Peak failure window highlighted. Some owners report problems earlier; some make it well past 150,000 miles symptom-free. Maintenance habits and driving conditions shift the curve as much as mileage alone.
What stands out
Airbags accounts for 54% of every owner complaint on file for this vehicle — the dominant problem area across 4 categories tracked.
Owners have filed 34 airbags complaints with NHTSA against this vehicle, but no formal recall covers the issue — the federal record reflects what manufacturers have admitted, not everything owners are reporting.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering airbags on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
full bulletin at NHTSA ↗SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
full bulletin at NHTSA ↗SERVICE INFORMATION: If the BCM in an Applied Vehicle is replaced for any reason and not configured correctly, the following issue may occur - When the driver door is opened, the convertible top opens. When replacing a BCM, make sure to - Follow information in the appropriate Service Manual - Use CONSULT-III plus to perform configuration - Select the correct vehicle in CONSULT-III plus - Confirm the VIN is correct (matches the vehicle) in CONSULT-III plus - Select/install the correct configuration
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
The dominant complaint across 34 narratives is a faulty occupancy sensor in the passenger seat that disables the passenger airbag without valid reason. Owners report the "airbag off" warning light stays illuminated while healthy adults—from teenagers at 120 pounds to men over 200 pounds—sit properly in the passenger seat. The light flashes or stays on at any speed, on city streets and highways alike. Infiniti dealerships repeatedly tell owners the system is working as designed, yet the same shops quote $5,000–$8,400 to fix it by replacing the entire passenger seat, claiming the sensor cannot be serviced alone. Parts are often back-ordered or discontinued.
Two collision reports describe airbag deployment failures; occupants sustained injuries. One hit involved a rear-end collision; the other a low-speed uncontrolled acceleration. Connection to the sensor malfunction is not confirmed in the narratives.
A curtain airbag deployed properly during impact but injured the occupant's ear, causing suspected eardrum damage.
Critically, one owner had the passenger seat replaced for $7,952 in December 2021, only to have the same warning light return 19 months later—suggesting the replacement component carries the same flaw. Owners cite a 2007–2008 G37 recall (08v522100) for an identical OCS failure but note no 2013 G37 recall exists despite widespread reports. Infiniti has not announced a fix for this model year.
Same INFINITI G37 airbags reports on nearby years: 2010 · 2011 · 2012
Failure modes owners describe
Passenger Occupancy Sensor Malfunction (Airbag Off Light)
The occupancy classification system (OCS) sensor in the passenger seat malfunctions, causing the 'airbag off' warning light to illuminate even when a full-size adult is seated in the passenger seat. The sensor misclassifies occupants as too light to trigger airbag deployment, disabling the passenger-side airbag during normal driving. The light may illuminate intermittently or continuously, and dealers consistently report the sensor cannot be repaired separately—the entire passenger seat assembly must be replaced.
When: Failures reported across vehicle ages and mileages; some as early as 700 miles, others at 33,000–136,000 miles. Recurring shortly after dealer repair in at least one case (replaced Dec 2021, failed again July 2023).
Symptoms owners cite: Passenger airbag 'off' light illuminated while adults (100+ lbs, up to 200+ lbs) occupy the seat; Light flashes or stays illuminated continuously while driving at any speed; Light may illuminate sporadically or disappear temporarily, then return; Dealer diagnostic testing contradicts the complaint—technicians report airbag activates when occupant sits properly, yet the warning light persists in customer's vehicle
Repairs/costs cited: Dealers quote $5,000–$8,388 for passenger seat replacement (sensor is integral to seat assembly and cannot be replaced separately). Parts often back-ordered or discontinued. Labor adds $500–$600. At least one owner reports dealer stating airbag system failure could mean no airbags deploy in the vehicle at all if passenger airbag is not replaced.
Recalls/TSBs owners mention: Infiniti states the system is 'working as designed' and has offered to reduce replacement-seat costs in some cases. A 2007–2008 G37 recall (08v522100) addressed a similar issue, but no recall has been issued for the 2013 model year despite numerous owner complaints citing the 2013 JX35 as having a related OCS recall.
Airbag Deployment Failure
In two collision scenarios, airbags failed to deploy despite impact meeting deployment criteria. One crash involved a rear-end collision resulting in secondary impact; the other occurred at very low speed (2 mph) during uncontrolled acceleration. In both cases, occupants sustained injuries. The connection to the OCS sensor malfunction is unclear but cannot be ruled out.
When: One failure at approximately 40,000 miles (rear-end collision); one failure at approximately 1,800 miles (low-speed uncontrolled acceleration).
Symptoms owners cite: Airbags failed to deploy in rear-end collision while vehicle was stopped at a traffic light; Airbags failed to deploy when vehicle accelerated independently and struck a fence; Occupants sustained injuries: concussion, lower-back injury, rotator-cuff injury, and arm injury in first incident; no injury report in second
Repairs/costs cited: First vehicle was destroyed and towed; no repair attempt. Second vehicle was towed to independent body shop but was not diagnosed or repaired.
Recalls/TSBs owners mention: In the first incident, manufacturer was made aware but did not assist.
Passenger Seat Sensor Failure After Repair
A customer had the entire passenger seat replaced at dealer cost ($7,452.84 parts + $525 labor) to resolve airbag-off light. The same light illuminated again less than two years later (approximately 19 months post-repair), indicating the replacement seat's sensor also failed. The recurrence suggests a systemic design or manufacturing flaw affecting multiple units.
When: Initial repair completed December 13, 2021. Failure recurred by July 18, 2023 (approximately 19 months later). Original failure mileage not stated; the vehicle is rarely driven with front-passenger occupants.
Symptoms owners cite: Passenger airbag 'off' light illuminated again despite recent seat replacement
Repairs/costs cited: Previous repair: full passenger seat replacement at $7,452.84 (parts) + $525 (labor) completed 12/13/2021.
Recalls/TSBs owners mention: No response mentioned. A 2007–2008 G37 recall (08v522100) addressed the same failure mode.
Curtain Airbag Deployment Injury
A passenger-side curtain airbag deployed during a collision caused by another vehicle failing to yield in a roundabout. The airbag 'popped' and caused ear injury to the occupant, resulting in ringing in the ear and suspected eardrum damage requiring medical evaluation.
When: Incident occurred during a roundabout collision.
Symptoms owners cite: Curtain airbag deployed upon impact; Occupant experienced ringing in ear and suspected eardrum damage from airbag deployment
Repairs/costs cited: None provided; medical follow-up scheduled.
Airbag System Diagnostic Sensor Failure
A sensor in the lower seat assembly (part number 87300JJ84A) failed, triggering the seatbelt and airbag warning lights to flash continuously. This sensor is distinct from the occupancy sensor but is part of the overall airbag system. The part is expensive and service availability is limited.
When: Failure occurred at under 30,000 miles.
Symptoms owners cite: Seatbelt/airbag warning light flashes continuously even when seatbelts are fastened; Light does not turn off after vehicles are restarted or seatbelts are refastened
Repairs/costs cited: Part number 87300JJ84A (lower seat-assembly sensor) required replacement; part cost over $8,300. Labor cost not provided. Nissan dealers report this is a common problem across Nissan products.
Synthesized from 34 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 7 most recent
Tl* the contact owned a 2013 Infiniti g37. The contact stated that the vehicle was rear ended while at a stop light, causing the contact to crash into another vehicle. The air bag failed to deploy. The contact sustained a concussion, and injuries to the lower back, left rotator cup, and left arm that required medical attention. The other driver was also injured and required medical attention. A…
Tl* the contact owns a 2013 Infiniti g37x. The contact stated while driving 2 MPH, the vehicle accelerated independently without warning. As a result, the contact lost control of the vehicle and crashed into a fence. The air bags failed to deploy. A police report was not filed. The vehicle was towed to an independent body shop but was not diagnosed or repaired. The manufacturer was not notified…
Passenger air bag sensor is faulty, Infiniti suggested the only replacement is a new $8000 seat.
Tamara recall . Recieved a notice on the air bag for a recall
"airbag off" notification turns on when passenger is sitting in passenger seat. When a passenger is sitting in the passenger seat the airbag remains off. Searching the internet, it appears that many owners of Infiniti g37s experience this problem, yet when I contacted the dealer they advised there was no recall.
Passenger air bag sensor randomly will illuminate (reflecting system off) when adult is present in seat. Unable to locate recall but have heard this being an issue on forums with same model.
While driving with a full size adult in the passenger seat, the passenger air bag light was illuminated, which indicates that the passenger air bag is off. This has continued to occur at various speeds including while idling. The car has been returned to the Infiniti dealer four times. The Infiniti service writer, manager and technician saw the passenger air bag light on. An Infiniti engineer…
Had airbags trouble with your 2013 INFINITI G37?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the airbags problem on the 2013 INFINITI G37?
It's a meaningful issue. 34 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $1,100.
At what mileage does the airbags typically fail?
Across the 16 complaints that reported odometer mileage, most airbags failures cluster between 34,000 and 68,000 miles, with the median around 42,500. A quarter of owners report trouble before 34,000; a quarter make it past 68,000. Maintenance history matters more than the odometer alone — this is the reported failure window, not a guarantee.
What does it cost to fix?
Independent shops typically charge around $1,100 for airbags repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to airbags?
No active recalls currently cover airbags issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2013/INFINITI/G37.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.