2009 Mercury Grand Marquis owner complaints

Tl* the contact owns a 2009 mercury grand marquis. The contact received NHTSA campaign id number 13v385000 (steering) however, the contact was unable to have the vehicle serviced under the recall due to the required part not being available for the repair. The manufacturer was not notified of the problem. The contact did not experience a failure.

About a month ago I contacted Beechmont Ford (600 Ohio Pike Cincinnati, Ohio 45245) in reference to Manufacturer Recall Number # 13S08 NHTSA Recall Number # 13V385000. I've wrote them three time and they have not responded. A week ago I chatted with Fords Hotline and they said they would do what they could. I've heard nothing back. Where do I go from here?

Tl* the contact owns a 2009 mercury grand marquis. While driving various speeds, the contact heard an abnormal noise coming from the steering wheel. The contact also stated that the vehicle had to be placed in neutral to be started. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired and the failure recurred. Sunny king Ford (1507 s quintard ave, anniston, al 36201, (256) 831-5300) was contacted to schedule a second diagnostic test, but the contact was having difficulty getting the vehicle to the dealer. The contact referenced NHTSA campaign number: 13v385000 (steering). The manufacturer was made aware of the failure and provided case number: cas-22278603. The failure mileage was approximately

I am writing to you concerning a letter I recently received from the Ford motor company concerning safety recall number 13s08 / NHTSA recall 13v385 steering column shaft for my 2009 grand marquis, vehicle id#xxxxx.. I received the first notice of this recall october 2013. I called rich Ford located at 8601 lomas blvd ne, albuquerque, nm 87112, phone number (505) 292-0000 on november 1, 2013 to make an appointment on november 5, 2013, to have the work done. On november 4th, I received a call asking if I drove the car in michigan. Told her I bought the car used and did not know its history. I was advised by rich Ford that the recall did not apply to my car because we did not live in a high corrosion area. After receiving this phone call, I contacted Ford motor company by email on no

Tl* the contact owns a 2009 mercury grand marquis. He applied pressure to the brake pedal when attempting to park the vehicle, but it lurched forward. The vehicle crashed through the garage walls into the adjacent room. There was no personal injury. There were damages to the walls and furniture which occupied the adjacent room. The front end of the vehicle sustained moderate damages. The vehicle was towed to an authorized dealer for diagnostic testing. The vehicle was repaired for the body damages. The technician was unable to determine the cause of failure. The failure and current mileages were 10,000. Updated 11/23/09 *bf updated 11/24/09

Tl* the contact owns a 2009 mercury grand marquis. The contact stated that while the brakes was engaged there was an sudden increase on engine rpms. The contact mentioned that the rear wheels started to spin and in order to stop it he had to shift into neutral. The vehicle was taken to the dealer who was unable to duplicate the failure. The failure mileage and current mileage was 33,000.

Tl* the contact owns a 2009 mercury grand marquis. While driving 30 MPH, the vehicle failed to respond when the brake pedal was depressed and the vehicle independently accelerated. The contact was able to stop the vehicle by switching to the park position. The vehicle was taken to a dealer where it was diagnosed, but the contact was unaware of the diagnosis. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 37,000.

On october 21, 2016, while I was driving on I-30 in dallas county, a fire occurred in the daimay-supplied driver-side visor lamp assembly of my 2009 Ford mercury grand marquis. The Ford fuse system failed, allowing the fire to burn, melting portions of the visor and roof material. The melted material fell on my left leg and the driver seat and floor of the vehicle, causing 2nd and 3rd degree burns to my leg. Chrysler notified NHTSA of a similar defect in the daimay assembly on july 1, 2014, which resulted in the first of two Chrysler recalls on july 10, 2014. Ford, however, chose to not recall its vehicles with the daimay visor assembly system, despite receiving notice of similar complaints, claims and incidents before the subject incident. Therefore, I respectfully request that this defec

I had checked the tire pressures prior to a road trip and found them at 38 PSI. I reset the pressures to the spec of 33 PSI. Shortly the tire monitor came on and signaled a low tire pressure. I rechecked and they were ok. During my trip the light would keep coming on and I tried to reset the system to no avail. On my return, the power door locks kept malfunctioning. The door key pad would work sometime for both the doors and trunk. The next time they might not. The door switches on both passengers and drivers side would work sometimes. With both the tire pressure system and the door locks acting up and creating a nuisance, I took the car to the Ford dealership, two river Ford in mount juliet, tn.. The found a shorted wire in the harness going to the drivers side module that coordinates m

Interior lighting cable burned out. Lost floor lights, door lights and map lights

The tires on my 2009, mercury marquis, are dry rotted. I have also noted that there are holes in the sidewalls on all of them along with a large bulge in the right passenger, side tire wall with a tear and large hole where the bulge is. I have been trying to look up on the web site to see if my tires are in the recall lists with some difficulty. I sincerly hope you can help me with this problem as I am afraid to drive now and my husband has severe parkinsons desease and I am afraid something is going to happen to him. Thank you! I will be looking forward to your response.

Tl* the contact owns a 2009 mercury grand marquis equipped with michelin energy lx4 tires. The vehicle was taken to an authorized dealer because the contact noticed the tread was peeling from the sidewalls on all four tires. He was informed that they have never seen the failure before and was instructed to take the vehicle back to the authorized dealer where the vehicle was purchased. The vehicle was not taken to the original authorized dealer. The tires were not replaced. The failure and current mileages were 19,500.

Tl* the contact owns a 2009 mercury grand marquis ls. The contact stated that the accelerator and brake pedals were entirely too close to each other, causing the contact to simultaneously depress both pedals. The dealer was contacted and the contact was advised the bleed the brakes. The dealer also advised that the specifications of both pedals conformed to government regulations. The vehicle was not repaired. The contact believed the pedal design was defective. The failure mileage was 12,932 and the current mileage is 23,000. Updated 10/13/10. *lj updated 10/19/19*jb

I was driving at 45 MPH and applied the brake to stop. The engine revved to 2,000 RPM. I was able to stop with very hard braking using both feet. The engine continue revving at 2,000 RPM even after the car had stopped. I placed the transmission in neutral and the engine revved even faster. The engine did not slow down until I turned off the ignition. After leaving the engine off for around two minutes, I restarted the engine and it resumed running at around 500 RPM. My 23 year old son was seated next to me and verified that nothing was touching the accelerator while the engine was revving at 2,000 RPM and that both of my feet were on the brake. The engine has revved when I applied the brake at least seven other times; however, the revving stopped after one or two seconds. I hav

My wife was driving around 25 MPH and less than one mile from our house. When she applied the brakes to stop at a stop sign the engine revved up. I was riding with her and observed the engine rev to around 2,500 RPM before slowing down. I also observed that her right foot was on the brake and that nothing was touching the accelerator. The cruise control had not been turned on. This was at least the fourth time this year that the engine revved up when the brakes were applied. The dealer could not find the problem and the engine did not rev while the dealer was testing the car. *tr

I noticed something hanging down from the bottom of the vehicle and on inspection determined it to be a fuel tank support strap. I took the vehicle to my mechanic for further inspection and when he put the vehicle on a lift one of the two support straps had corroded completely in two and the other strap was ly corroded nearly as bad. If the second strap had also broken and allowed the fuel tank to drop and drag on the pavement there could have been a severe fire. I had my mechanic replace both straps immediately today 11-2-16.

Tl* the contact owns a 2009 mercury grand marquis. The contact stated that after refueling, gasoline fuel fumes emitted inside the vehicle and the fuel would dissipate to half of a tank within twenty minutes of driving. The dealer diagnosed that the fuel line, the fuel pump, and the fuel seal needed to be replaced. The vehicle was repaired. However, the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 35,000.

Mercury grand marquis air suspension is terrible.(2009&2010) when going over a bump the car like bottoms out with a loud bang. Car sways a little must hold onto the steering wheel. Could be a safety problem??? *tr

Driver side door jambed locked. Cannot exit the vehicle without sliding across to passenger door.

Tl* the contact owns a 2009 mercury grand marquis. He stated that he hit a deer in december of 2009 and the air bags did not deploy. He drove the vehicle to the dealer and the dealer said they would order a new air bag for him. The dealer stated that the part is on back order. The contact stated it had been 5 months since the dealer ordered the part. The failure mileage was 10,000. The current mileage was 15,000.